Cisco Systems OL-19025-01 manual Modifying Phone Button Templates, Configuring Personal Directory

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Chapter 5 Configuring Features, Templates, Services, and Users

Modifying Phone Button Templates

After completing the LDAP directory configuration, users can use the Corporate Directory service on their Cisco Unified IP Phone 6921, 6941, and 6961 to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

•Personal Address Book (PAB)

•Speed Dials

•Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

•From a web browser—Users can access the PAB and Speed Dials features from the Cisco Unified Communications Manager User Options web pages

•From the Cisco Unified IP Phone—Choose Contacts to search the corporate directory or the user’s personal directory.

•From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

To configure Personal Directory from a web browsers, users must access their User Options web pages. You must provide users with a URL and login information.

To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified Communications Manager Administration, then locate and click Cisco IP Phone Address Book Synchronizer.

Modifying Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable line buttons. Call-handling features that can be assigned to buttons include call forward, hold, and conference.

Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.

To modify a phone button template, choose Device > Device Settings > Phone Button Template in Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.

•The default Cisco Unified IP Phone 6921 template that ships with the phone uses buttons 1 and 2 for lines.

•The default Cisco Unified IP Phone 6941 template that ships with the phone uses buttons 1 through 4 for lines.

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Contents Americas Headquarters Text Part Number OL-19025-01Page Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Overview AudienceOrganization Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesDocument Conventions Cisco Product Security OverviewConvention Description Boldface fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Dynamic Host Configuration Protocol chapter What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Communications Manager System GuideRelated Topics Cisco Unified Communications ManagerSystem Guide Feature Overview Related Topic Configuring Telephony FeaturesProviding Users with Feature Information Feature Description Access section onOL-19025-01 Purpose For More Information Communications Manager Administration Guide Unified Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Communications Manager AdministrationTask Purpose For More Information Installing Cisco Unified IP Phones User Guide for Cisco Unified Communications Manager Network Setup IPv4 SetupRefer to Cisco Unified IP Phone 6921, 6941, User Guide Administration and System Guides Terminology DifferencesA P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Type Guidelines Power GuidelinesPower Outage Understanding Phone Configuration Files Obtaining Additional Information about PowerResolving Startup Problems, Understanding the Phone Startup ProcessPurpose Related Topics Adding Phones to the Cisco UnifiedRequesting the Configuration File Adding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Determining the MAC Address for a Cisco Unified IP Phone Adding Phones with BATBefore You Begin Network RequirementsNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality Installing the Cisco Unified IP Phone See the Network and Access Ports section onSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco UnifiedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Lower Viewing Angle Mounting the Phone to the WallVerifying the Phone Startup Process Configuring Startup Network Settings Hold Mute SpeakerOL-19025-01 Configuration Menus on the Cisco Unified IP Phone PhoneSelect Admin Settings Displaying a Configuration MenuProcedure Unlocking and Locking Options Editing ValuesSelect Network Setup MenuOption Description To Change PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, Cisco Call Features and Services Guide, CallAdministration Guide, Directory Forward Maximum Hop Count service parameterCisco Unified Communications Communications Features and Services Communications Manager FeaturesCodes and Forced Authorization Codes Extension Mobility chapter in the CiscoPoint Configuration chapter in the Cisco Speed Dials, Features and Services GuideButton Template for Personal Address Book or Cisco Communications Manager Administration Guide, Hunt GroupManager Feature and Services Guide Features and Services Guide, Malicious Administration Guide, Message WaitingRefer to Cisco Unified Communications Manager System Guide, Cisco UnifiedFeatures and Services Guide Barge Unified IP Phone 6921, 6941, and 6961 UserAdministration Guide, Phone Button Template Configuration chapterFeatures and Services Guide, Quality Report Tool chapterAdministration Guide, Time Period Administration Guide, Cisco Voice-MailPort Configuration chapter System Guide, Time-of-Day RoutingJoin and Direct Transfer Policy Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Configuring Personal Directory Modifying Phone Button TemplatesClick Save Configuring Softkey Templates Supported as a DNDSetting Up Services Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Save Selected/Changes Click Add SelectedEnter the appropriate search criteria and click Find Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsPCM File Requirements for Custom Ring Types Configuring the Idle DisplayConfiguring a Custom Phone Ring Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen Model Information Screen, Status Menu,Select Status Messages Status MenuStatus Messages Screen Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for detailsSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Select Call Statistics Voice Quality MetricsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressChoose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Setup Cisco Unified IP PhoneDescription Description Network Statistics VlanDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Dhcp SettingsVerifying the Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying the Voice Vlan ConfigurationVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsSummary Explanation General Troubleshooting TipsChecking Power Connection Halfduxcollisionexceedthreshold Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Performing a Factory Reset Monitoring the Voice Quality of CallsMetric Change Condition Where to Go for More Troubleshooting InformationTroubleshooting Tips Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-19025-01 Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsNetwork Port Connector Access Port ConnectorPin Number Function OL-19025-01 Basic Phone Administration Steps Example User Information for these ProceduresAdding a User to Cisco Unified Communications Manager Adding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryClick Perform Full Sync Now Example johndoeConfiguring the Phone Proceed to the section Configuring the Phone, page D-4OL-19025-01 OL-19025-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesComponents Package includes these itemsInstall Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Go to in Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountBefore You Begin Figure F-7Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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