AT&T CL84350 My caller ID isn’t working, System does not receive caller ID when on a call

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Appendix

Troubleshooting

•Clean the cordless handset and telephone base charging contacts each month with a pencil eraser or cloth.

•A blinking CHARGE light is an indication that the battery is not connected to the handset or missing completely. Ensure that the battery is installed properly.

My caller ID isn’t working.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.

•The caller must be calling from an area that supports caller ID.

•Both your and your caller’s telephone service providers must use caller ID compatible equipment.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 5). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.

System does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

Incomplete messages.

•If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes.

•If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.

•If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

•If the caller’s voice is very soft, the system may stop recording and disconnect the call.

Difficulty hearing messages.

•Press p/VOLUME to increase the telephone base speaker volume.

•Press pDIR/VOLUME+ on a cordless handset to adjust the message playback volume.

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Contents User’s manual Congratulations Parts checklist User’s manualTable of contents With caller ID/call waitingMultiple handset use Index QCID/-VOLUME Quick reference guide handsetMain menu Quick reference guide telephone base Flash MENU/SELECTInstallation Avoid placing the telephone base too close toTelephone base installation 800 222-3111. In Canada, dial 1 866Charger installation Battery installation and charging StepCharge light Step Installation options Tabletop to wall mount installationInstallation options Wall mount to tabletop installation Press to Release Ringer volume Handset settingsMenu settings Ringer toneMENU/SELECT. The screen shows Turn off indicator? Voicemail visual message waiting indicatorTo manually turn off the new voicemail indicators on LCD languageKey tone Set date/timeUse caller ID to automatically set date and time Home area code Dial modeTo set the dial mode on a cordless handset To set the home area code on a cordless handsetWebsite To play your current outgoing announcement Answering system settings handset onlyAnnouncement To record a new outgoing announcementTo delete your outgoing announcement Answer on/offNumber of rings To change the settingCall screening To set the number of ringsRemote access code To change the remote access codeMessage alert tone Telephone base settings To select a language on the telephone base New voicemail and appear on the telephone base screenTurn off indicator? Use q/CID or p/DIR to scroll to Clr voicemailPress q/CID or p/DIR to scroll to Set date/time To set the home area code on the telephone base To set the dial mode on the telephone base On hook dialing predialing Using a cordless handset Making a call Using a cordless handsetUsing the telephone base Making, answering, and ending callsAuto off Ending a call Using a cordless handsetTemporary ringer silencing ClearspeakTM dial-in-base speakerphoneRedial REDIAL/PAUSEExiting the menu Handset operation EqualizerOptions while on calls To access the redial list while on a call To access the directory while on a callTo access the caller ID history call log while on a call To take a call off mute on the telephone baseTemporary tone dialing To start the paging tone Multiple handset useHandset locator To stop the paging toneIntercom Base is calling Answer an incoming call during an intercom callCall transfer using intercom Its screen shows Handset X is callingTransfer Share call Capacity About the directoryShared directory To create a new directory entry Using a cordless handset Create directory entriesDial key Robert Brown To add a predialed telephone number to the directory Review directory To review directory entriesSearch directory To search by nameTo delete an entry To dial, delete or edit entriesDisplay dial To dial a displayed number from the directory To edit an entryPress MENU/SELECT to confirm. There is a confirmation tone About caller ID Information about caller ID with call waitingHow the caller ID history call log works Missed new calls indicatorCaller ID history XX Missed callsTo review the caller ID history Caller ID operationMemory match View dialing options Save a call log entry to the directory Dial a call log entryDelete entries Caller ID operation Reasons for missing caller ID information On-screen Reason MessageAnswering system new message indication About the answering systemAnswering system and voicemail XX New messagesVoice prompts Turn the answering system on or off at the telephone baseMessage capacity Base ringer Call screening at the telephone baseCall intercept Temporarily turn off the message alert toneTo listen to messages at the telephone base When messages are playing on the telephone baseMessage playback Options during playbackTo delete all old messages on the telephone base When messages are playing on the cordless handsetTo delete all old messages To delete all old messages on a cordless handsetTo play back a memo To record a memo Using a cordless handsetRecording and playing memos Base message counter displays Message counter displaysTo remotely reach your answering system Remote accessRemote commands Remote access Expansion handset Alternately shows 1.Press HS LOC on base 4sec Adding and registering handsetsTo register a handset to your telephone base 2.Then press # on handset before you beginDeregistering a handset Handset alert tones Alert tones and lightsHandset screen icons Telephone base iconsTelephone base tones LightsHandset and telephone base display screen messages Screen display messagesIntercom to Handset and telephone base display screen messages Cannot get a dial tone TroubleshootingMy telephone doesn’t work at all Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a chargeTelephone does not ring when there is an incoming call Experience poor sound quality when using the speakerphoneHear other calls while using my phone My calls cut in and out while I’m using my cordless handset Charge light is off or blinkingIncomplete messages System does not receive caller ID when on a callMy caller ID isn’t working Difficulty hearing messagesSystem does not record messages System does not respond to remote commandsSystem does not answer after the correct number of rings Outgoing announcement is not clear Cannot retrieve voicemail messagesCommon cure for electronic equipment Taking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Safety informationEspecially about cordless telephones FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty What does this limited warranty cover?How do you get warranty service? Technical specifications Operation Operating timeIndex Index Remote access wallet card Action Remote commandClearspeakTM is a trademark of Advanced American Telephones