AT&T CL84350 user manual System does not answer after the correct number of rings

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Appendix

Troubleshooting

System does not answer after the correct number of rings.

•Make sure that the answering system is on. ANS ON should show on the handset and /ANSWER ON light on the telephone base should be on.

•If toll saver is activated, the number of rings changes to two when you have new messages stored (page 21).

•If the memory is full or the system is off, the system will answer after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 59). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (page 22).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the phone line you are using. Press dial pad keys firmly.

System does not record messages.

•Make sure the answering system is on. ANS ON should show on the handset and /ANSWER ON light on the telephone base should be on.

•Make sure the memory of the answering system is not full.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 59). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents User’s manual Congratulations User’s manual Parts checklistWith caller ID/call waiting Table of contentsMultiple handset use Index Quick reference guide handset QCID/-VOLUMEMain menu Flash MENU/SELECT Quick reference guide telephone baseAvoid placing the telephone base too close to Installation800 222-3111. In Canada, dial 1 866 Telephone base installationCharger installation Step Battery installation and chargingCharge light Step Tabletop to wall mount installation Installation optionsInstallation options Wall mount to tabletop installation Press to Release Ringer tone Handset settingsMenu settings Ringer volumeLCD language Voicemail visual message waiting indicatorTo manually turn off the new voicemail indicators on MENU/SELECT. The screen shows Turn off indicator?Set date/time Key toneUse caller ID to automatically set date and time To set the home area code on a cordless handset Dial modeTo set the dial mode on a cordless handset Home area codeWebsite To record a new outgoing announcement Answering system settings handset onlyAnnouncement To play your current outgoing announcementAnswer on/off To delete your outgoing announcementTo set the number of rings To change the settingCall screening Number of ringsTo change the remote access code Remote access codeMessage alert tone Telephone base settings New voicemail and appear on the telephone base screen To select a language on the telephone baseUse q/CID or p/DIR to scroll to Clr voicemail Turn off indicator?Press q/CID or p/DIR to scroll to Set date/time To set the home area code on the telephone base To set the dial mode on the telephone base Making, answering, and ending calls Making a call Using a cordless handsetUsing the telephone base On hook dialing predialing Using a cordless handsetClearspeakTM dial-in-base speakerphone Ending a call Using a cordless handsetTemporary ringer silencing Auto offREDIAL/PAUSE RedialExiting the menu Equalizer Handset operationOptions while on calls To take a call off mute on the telephone base To access the directory while on a callTo access the caller ID history call log while on a call To access the redial list while on a callTemporary tone dialing To stop the paging tone Multiple handset useHandset locator To start the paging toneIntercom Answer an incoming call during an intercom call Base is callingIts screen shows Handset X is calling Call transfer using intercomTransfer Share call About the directory Shared directoryCapacity Create directory entries To create a new directory entry Using a cordless handsetDial key Robert Brown To add a predialed telephone number to the directory To review directory entries Review directoryTo search by name Search directoryTo edit an entry To dial, delete or edit entriesDisplay dial To dial a displayed number from the directory To delete an entryPress MENU/SELECT to confirm. There is a confirmation tone Information about caller ID with call waiting About caller IDXX Missed calls Missed new calls indicatorCaller ID history How the caller ID history call log worksCaller ID operation Memory matchTo review the caller ID history View dialing options Dial a call log entry Delete entriesSave a call log entry to the directory Caller ID operation On-screen Reason Message Reasons for missing caller ID informationXX New messages About the answering systemAnswering system and voicemail Answering system new message indicationTurn the answering system on or off at the telephone base Message capacityVoice prompts Temporarily turn off the message alert tone Call screening at the telephone baseCall intercept Base ringerOptions during playback When messages are playing on the telephone baseMessage playback To listen to messages at the telephone baseTo delete all old messages on a cordless handset When messages are playing on the cordless handsetTo delete all old messages To delete all old messages on the telephone baseTo record a memo Using a cordless handset Recording and playing memosTo play back a memo Message counter displays Base message counter displaysRemote access Remote commandsTo remotely reach your answering system Remote access Expansion handset 2.Then press # on handset before you begin Adding and registering handsetsTo register a handset to your telephone base Alternately shows 1.Press HS LOC on base 4secDeregistering a handset Telephone base icons Alert tones and lightsHandset screen icons Handset alert tonesLights Telephone base tonesScreen display messages Handset and telephone base display screen messagesIntercom to Handset and telephone base display screen messages Cannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneBatteries do not hold a charge My cordless handset isn’t performing normallyExperience poor sound quality when using the speakerphone Hear other calls while using my phoneTelephone does not ring when there is an incoming call Charge light is off or blinking My calls cut in and out while I’m using my cordless handsetDifficulty hearing messages System does not receive caller ID when on a callMy caller ID isn’t working Incomplete messagesSystem does not respond to remote commands System does not answer after the correct number of ringsSystem does not record messages Cannot retrieve voicemail messages Outgoing announcement is not clearCommon cure for electronic equipment Avoid water MaintenanceCleaning your telephone Taking care of your telephoneSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC Part 68 and ActaFCC Part What does this limited warranty cover? Limited warrantyHow do you get warranty service? Operation Operating time Technical specificationsIndex Index Action Remote command Remote access wallet cardClearspeakTM is a trademark of Advanced American Telephones