AT&T CL84350 user manual Troubleshooting, My telephone doesn’t work at all, Cannot get a dial tone

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Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For

Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My telephone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure you plug the battery connector securely into the cordless handset.

•Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the handset charger when not in use.

•If the battery is depleted, it might take approximately 30 minutes to charge the handset before it shows Low battery, see page 7 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to Battery installation and charging in this user’s manual on pages 7-8.

I cannot get a dial tone.

•First try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

•Your line cord might be malfunctioning. Try installing a new line cord.

I cannot dial out.

•First try all the suggestions above.

•Make sure you have a dial tone before dialing. The cordless handset might take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise.

•If the other phones in your home are having the same problem, contact your telephone service provider (charges may apply).

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Contents User’s manual Congratulations Parts checklist User’s manualTable of contents With caller ID/call waitingMultiple handset use Index QCID/-VOLUME Quick reference guide handsetMain menu Quick reference guide telephone base Flash MENU/SELECTInstallation Avoid placing the telephone base too close toTelephone base installation 800 222-3111. In Canada, dial 1 866Charger installation Battery installation and charging StepCharge light Step Installation options Tabletop to wall mount installationInstallation options Wall mount to tabletop installation Press to Release Ringer volume Handset settingsMenu settings Ringer toneMENU/SELECT. The screen shows Turn off indicator? Voicemail visual message waiting indicatorTo manually turn off the new voicemail indicators on LCD languageKey tone Set date/timeUse caller ID to automatically set date and time Home area code Dial modeTo set the dial mode on a cordless handset To set the home area code on a cordless handsetWebsite To play your current outgoing announcement Answering system settings handset onlyAnnouncement To record a new outgoing announcementTo delete your outgoing announcement Answer on/offNumber of rings To change the settingCall screening To set the number of ringsRemote access code To change the remote access codeMessage alert tone Telephone base settings To select a language on the telephone base New voicemail and appear on the telephone base screenTurn off indicator? Use q/CID or p/DIR to scroll to Clr voicemailPress q/CID or p/DIR to scroll to Set date/time To set the home area code on the telephone base To set the dial mode on the telephone base On hook dialing predialing Using a cordless handset Making a call Using a cordless handsetUsing the telephone base Making, answering, and ending callsAuto off Ending a call Using a cordless handsetTemporary ringer silencing ClearspeakTM dial-in-base speakerphoneRedial REDIAL/PAUSEExiting the menu Handset operation EqualizerOptions while on calls To access the redial list while on a call To access the directory while on a callTo access the caller ID history call log while on a call To take a call off mute on the telephone baseTemporary tone dialing To start the paging tone Multiple handset useHandset locator To stop the paging toneIntercom Base is calling Answer an incoming call during an intercom callCall transfer using intercom Its screen shows Handset X is callingTransfer Share call Shared directory About the directoryCapacity To create a new directory entry Using a cordless handset Create directory entriesDial key Robert Brown To add a predialed telephone number to the directory Review directory To review directory entriesSearch directory To search by nameTo delete an entry To dial, delete or edit entriesDisplay dial To dial a displayed number from the directory To edit an entryPress MENU/SELECT to confirm. There is a confirmation tone About caller ID Information about caller ID with call waitingHow the caller ID history call log works Missed new calls indicatorCaller ID history XX Missed callsMemory match Caller ID operationTo review the caller ID history View dialing options Delete entries Dial a call log entrySave a call log entry to the directory Caller ID operation Reasons for missing caller ID information On-screen Reason MessageAnswering system new message indication About the answering systemAnswering system and voicemail XX New messagesMessage capacity Turn the answering system on or off at the telephone baseVoice prompts Base ringer Call screening at the telephone baseCall intercept Temporarily turn off the message alert toneTo listen to messages at the telephone base When messages are playing on the telephone baseMessage playback Options during playbackTo delete all old messages on the telephone base When messages are playing on the cordless handsetTo delete all old messages To delete all old messages on a cordless handsetRecording and playing memos To record a memo Using a cordless handsetTo play back a memo Base message counter displays Message counter displaysRemote commands Remote accessTo remotely reach your answering system Remote access Expansion handset Alternately shows 1.Press HS LOC on base 4sec Adding and registering handsetsTo register a handset to your telephone base 2.Then press # on handset before you beginDeregistering a handset Handset alert tones Alert tones and lightsHandset screen icons Telephone base iconsTelephone base tones LightsHandset and telephone base display screen messages Screen display messagesIntercom to Handset and telephone base display screen messages Cannot get a dial tone TroubleshootingMy telephone doesn’t work at all Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a chargeHear other calls while using my phone Experience poor sound quality when using the speakerphoneTelephone does not ring when there is an incoming call My calls cut in and out while I’m using my cordless handset Charge light is off or blinkingIncomplete messages System does not receive caller ID when on a callMy caller ID isn’t working Difficulty hearing messagesSystem does not answer after the correct number of rings System does not respond to remote commandsSystem does not record messages Outgoing announcement is not clear Cannot retrieve voicemail messagesCommon cure for electronic equipment Taking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Safety informationEspecially about cordless telephones FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty What does this limited warranty cover?How do you get warranty service? Technical specifications Operation Operating timeIndex Index Remote access wallet card Action Remote commandClearspeakTM is a trademark of Advanced American Telephones