AT&T CL84350 user manual Outgoing announcement is not clear, Cannot retrieve voicemail messages

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Appendix

Troubleshooting

System announces “Time and day not set.”

• You need to reset the system clock (page 15).

Outgoing announcement is not clear.

•When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset.

•Make sure there is no background noise (TV, music, etc.) while recording.

New voicemail and show on the handset display and I don’t know why.

•Your telephone has both a built-in answering system and voicemail indication. If New voicemail and appear on the handset display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 59). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.

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Contents User’s manual Congratulations Parts checklist User’s manualTable of contents With caller ID/call waitingMultiple handset use Index QCID/-VOLUME Quick reference guide handsetMain menu Quick reference guide telephone base Flash MENU/SELECTInstallation Avoid placing the telephone base too close toTelephone base installation 800 222-3111. In Canada, dial 1 866Charger installation Battery installation and charging StepCharge light Step Installation options Tabletop to wall mount installationInstallation options Wall mount to tabletop installation Press to Release Handset settings Menu settingsRinger volume Ringer toneVoicemail visual message waiting indicator To manually turn off the new voicemail indicators onMENU/SELECT. The screen shows Turn off indicator? LCD languageKey tone Set date/timeUse caller ID to automatically set date and time Dial mode To set the dial mode on a cordless handsetHome area code To set the home area code on a cordless handsetWebsite Answering system settings handset only AnnouncementTo play your current outgoing announcement To record a new outgoing announcementTo delete your outgoing announcement Answer on/offTo change the setting Call screeningNumber of rings To set the number of ringsRemote access code To change the remote access codeMessage alert tone Telephone base settings To select a language on the telephone base New voicemail and appear on the telephone base screenTurn off indicator? Use q/CID or p/DIR to scroll to Clr voicemailPress q/CID or p/DIR to scroll to Set date/time To set the home area code on the telephone base To set the dial mode on the telephone base Making a call Using a cordless handset Using the telephone baseOn hook dialing predialing Using a cordless handset Making, answering, and ending callsEnding a call Using a cordless handset Temporary ringer silencingAuto off ClearspeakTM dial-in-base speakerphoneRedial REDIAL/PAUSEExiting the menu Handset operation EqualizerOptions while on calls To access the directory while on a call To access the caller ID history call log while on a callTo access the redial list while on a call To take a call off mute on the telephone baseTemporary tone dialing Multiple handset use Handset locatorTo start the paging tone To stop the paging toneIntercom Base is calling Answer an incoming call during an intercom callCall transfer using intercom Its screen shows Handset X is callingTransfer Share call Shared directory About the directoryCapacity To create a new directory entry Using a cordless handset Create directory entriesDial key Robert Brown To add a predialed telephone number to the directory Review directory To review directory entriesSearch directory To search by nameTo dial, delete or edit entries Display dial To dial a displayed number from the directoryTo delete an entry To edit an entryPress MENU/SELECT to confirm. There is a confirmation tone About caller ID Information about caller ID with call waitingMissed new calls indicator Caller ID historyHow the caller ID history call log works XX Missed callsMemory match Caller ID operationTo review the caller ID history View dialing options Delete entries Dial a call log entrySave a call log entry to the directory Caller ID operation Reasons for missing caller ID information On-screen Reason MessageAbout the answering system Answering system and voicemailAnswering system new message indication XX New messagesMessage capacity Turn the answering system on or off at the telephone baseVoice prompts Call screening at the telephone base Call interceptBase ringer Temporarily turn off the message alert toneWhen messages are playing on the telephone base Message playbackTo listen to messages at the telephone base Options during playbackWhen messages are playing on the cordless handset To delete all old messagesTo delete all old messages on the telephone base To delete all old messages on a cordless handsetRecording and playing memos To record a memo Using a cordless handsetTo play back a memo Base message counter displays Message counter displaysRemote commands Remote accessTo remotely reach your answering system Remote access Expansion handset Adding and registering handsets To register a handset to your telephone baseAlternately shows 1.Press HS LOC on base 4sec 2.Then press # on handset before you beginDeregistering a handset Alert tones and lights Handset screen iconsHandset alert tones Telephone base iconsTelephone base tones LightsHandset and telephone base display screen messages Screen display messagesIntercom to Handset and telephone base display screen messages Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a chargeHear other calls while using my phone Experience poor sound quality when using the speakerphoneTelephone does not ring when there is an incoming call My calls cut in and out while I’m using my cordless handset Charge light is off or blinkingSystem does not receive caller ID when on a call My caller ID isn’t workingIncomplete messages Difficulty hearing messagesSystem does not answer after the correct number of rings System does not respond to remote commandsSystem does not record messages Outgoing announcement is not clear Cannot retrieve voicemail messagesCommon cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Safety informationEspecially about cordless telephones FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty What does this limited warranty cover?How do you get warranty service? Technical specifications Operation Operating timeIndex Index Remote access wallet card Action Remote commandClearspeakTM is a trademark of Advanced American Telephones