Nortel Networks
i2004
manual
I2004 Internet Telephone User Guide
Troubleshooting
Login
Accessing the list of Buddies
Setup Before you begin
Setting preferences
How to
What is
Advanced features and services
To upgrade firmware
Switching the server control
Page 1
[Standard—Nortel
Networks
Confidential]
Part No.
NN10042-113
April, 2003
i2004 Internet Telephone User Guide
Page 1
Page 2
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Page 1
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Contents
I2004 Internet Telephone User Guide
Trademarks
Copyright 2003 Nortel Networks
Restricted rights legend
Statement of conditions
I2004 Internet Telephone User Guide
Nortel Networks Inc. software license agreement
Standard-Nortel Networks Confidential
Contents
Chapter Making calls
Do not Disturb DND User login User logout
Standard-Nortel Networks Confidential
Tables
Vi Tables NN10042-113
Welcome
About this guide
Audience
Acronyms
Text conventions
Viii About this guide
Related publications
How to get help
About this guide
About this guide NN10042-113
Chapter
Setup Before you begin
Setting up and initializing your i2004 Internet Telephone
Installing your i2004 Internet Telephone
Standard-Nortel Networks Confidential
06/06 931 am Nortel Networks
Initializing your i2004 Internet Telephone
Go to Setting Dhcp parameters on
When you power up your i2004 Internet Telephone Then
Initializing options
Enter an activation key
Unprovisioned Device Contacting Database Display
Logging in to your i2004 Internet Telephone
After typing your password, the following screen appears
Standard-Nortel Networks Confidential
Idle Screen
To reset your i2004 Internet Telephone
To upgrade firmware
Standard-Nortel Networks Confidential
Chapter Introducing the i2004 Internet Telephone
Your i2004 Internet Telephone features and services
Introducing the i2004 Internet Telephone
Some useful terms you should know
What is an address?
Multiple user logon
Inbox
Address book
Outbox
Buddies
I2004 buttons
Getting to know
Using the i2004 quick buttons
Introducing the i2004 Internet Telephone I2004 quick buttons
Button Activates this function and softkeys
Pressing this quick
I2004 display
Alphanumeric dialing exercise
Entering alphanumeric characters
Step Action Result
Character Name
Helpful hints
I2004 Internet Telephone icons
Recognizing common i2004 Internet Telephone icons
Icon Meaning
Message waiting Instant message Missed call
Introducing the i2004 Internet Telephone NN10042-113
Chapter Configuring the i2004 Internet Telephone
Setting preferences
Adjusting the contrast settings
Setting alpha-numeric dialing
Configuring the i2004 Internet Telephone
Setting Ignore action
Setting IM display
Specifying the location
Setting the idle display of the i2004 Internet Telephone
Changing the date format
Setting time preferences
Changing the time zone
Changing the time format
Displaying i2004 information
Switching the server control
Resetting your i2004 Internet Telephone
Configuring the i2004 Internet Telephone NN10042-113
Getting started i2004 functions
Chapter Making calls
I2004 Internet Telephone functions
Do this
Making calls I2004 Internet Telephone functions
Softkey dialing options
Making calls
Placing a call
To make a call with Do this Handsfree button
Headset button
Adding subjects to a call
Entering an address
See Incoming call options on page 46 for more information
Answering an incoming call
After you have answered a call
Active call actions
Softkey options for answered calls
Softkey
Answering a second call
Receiving a second call
Switching between active calls on the same line
Ending a call
Placing a conference call
Transferring a call
Placing a call on hold
Call transfer
Call transfer with consult
Incoming call options
Softkey options for ringing calls
Declining a call
Redirecting a call
Softkey Description
To decline an incoming call without a reason
Ignoring a call
To decline an incoming call with a reason
Send IM option
Sending and receiving instant messages
Standard-Nortel Networks Confidential 50 Making calls
Chapter Managing your calls
Changing your presence status
Accessing the list of Buddies
Managing your calls
Adding call subjects
Viewing line information
Adding reject reasons
To call an inbox entry
Using the inbox options
Saving an inbox entry to the address book
To call an inbox entry while on an active call
Deleting an inbox entry
Managing your address book
Accessing your address book
Adding an entry
Removing an entry
Managing your outbox
Accessing your outbox
Deleting an outbox entry
Saving an outbox entry to the address book
Standard-Nortel Networks Confidential 60 Managing your calls
Chapter Advanced features and services
Stock query
Advanced features and services
To remove a stock query entry
Send an IM to an entry in the inbox, outbox or address book
Instant messaging
Handling incoming instant messages
Call forward
Forwarding a call
Canceling a forwarded call
Do not Disturb DND
User login
User logout
Advanced features and services NN10042-113
Standard-Nortel Networks Confidential
Preferences
SIP Multimedia PC Client main window
SIP Multimedia PC Client main window
Standard-Nortel Networks Confidential
Locating the MAC address
Appendix B Troubleshooting
Manually restarting your i2004 Internet Telephone
Troubleshooting
Using SIP addresses versus IP addresses
Call does not connect
Call is connected but there is no audio
Quality of service information
Troubleshooting NN10042-113
Things to consider when setting parameters
Appendix C Setting Dhcp parameters
Begin the initialization process
Setting Dhcp parameters
If your network supports Dhcp
Action
Parameter Value Definition
If your network does not support Dhcp
Valid IP address
Setting non-DHCP parameters
Initializing options after setting parameters
Where to go next
Separately orderable parts
Appendix D Customer support
Description Part number
Customer support NN10042-113
Dhcp
Index
Index
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