Nortel Networks i2004 manual Chapter Making calls

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[Standard—Nortel Networks Confidential]

ii

Setting time preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Displaying i2004 information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Resetting your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Switching the server control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 4

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Getting started: i2004 functions

35

Placing a call

37

Entering an address

38

Answering an incoming call

39

Receiving a second call

41

Ending a call

43

Placing a conference call

44

Placing a call on hold

45

Transferring a call

45

Incoming call options

46

Sending and receiving instant messages

49

Chapter 5

Managing your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Accessing the list of Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Changing your presence status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Adding call subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Adding reject reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Viewing line information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Using the inbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Managing your address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Managing your outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 6

Advanced features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Stock query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Instant messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

NN10042-113

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Contents I2004 Internet Telephone User Guide Restricted rights legend Copyright 2003 Nortel NetworksTrademarks Statement of conditionsNortel Networks Inc. software license agreement I2004 Internet Telephone User GuideStandard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 About this guide WelcomeAudience Text conventions AcronymsViii About this guide How to get help Related publicationsAbout this guide About this guide NN10042-113 Setup Before you begin ChapterInstalling your i2004 Internet Telephone Setting up and initializing your i2004 Internet TelephoneStandard-Nortel Networks Confidential Initializing your i2004 Internet Telephone 06/06 931 am Nortel NetworksWhen you power up your i2004 Internet Telephone Then Go to Setting Dhcp parameters onEnter an activation key Initializing optionsLogging in to your i2004 Internet Telephone Unprovisioned Device Contacting Database DisplayAfter typing your password, the following screen appears Standard-Nortel Networks Confidential To reset your i2004 Internet Telephone Idle ScreenTo upgrade firmware Standard-Nortel Networks Confidential Your i2004 Internet Telephone features and services Chapter Introducing the i2004 Internet TelephoneIntroducing the i2004 Internet Telephone What is an address? Some useful terms you should knowMultiple user logon Outbox Address bookInbox BuddiesGetting to know I2004 buttonsUsing the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Pressing this quick Button Activates this function and softkeysI2004 display Entering alphanumeric characters Alphanumeric dialing exerciseStep Action Result Helpful hints Character NameRecognizing common i2004 Internet Telephone icons I2004 Internet Telephone iconsIcon Meaning Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Setting alpha-numeric dialing Adjusting the contrast settingsSetting preferences Configuring the i2004 Internet TelephoneSetting IM display Setting Ignore actionSetting the idle display of the i2004 Internet Telephone Specifying the locationSetting time preferences Changing the date formatChanging the time zone Displaying i2004 information Changing the time formatResetting your i2004 Internet Telephone Switching the server controlConfiguring the i2004 Internet Telephone NN10042-113 I2004 Internet Telephone functions Chapter Making callsGetting started i2004 functions Do thisSoftkey dialing options Making calls I2004 Internet Telephone functionsTo make a call with Do this Handsfree button Placing a callMaking calls Headset buttonEntering an address Adding subjects to a callAnswering an incoming call See Incoming call options on page 46 for more informationSoftkey options for answered calls Active call actionsAfter you have answered a call SoftkeyReceiving a second call Answering a second callSwitching between active calls on the same line Ending a call Placing a conference call Placing a call on hold Transferring a callCall transfer Incoming call options Call transfer with consultSoftkey options for ringing calls Redirecting a call Declining a callSoftkey Description Ignoring a call To decline an incoming call without a reasonTo decline an incoming call with a reason Sending and receiving instant messages Send IM optionStandard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Accessing the list of Buddies Changing your presence statusManaging your calls Adding call subjects Adding reject reasons Viewing line informationUsing the inbox options To call an inbox entryTo call an inbox entry while on an active call Saving an inbox entry to the address bookDeleting an inbox entry Adding an entry Accessing your address bookManaging your address book Removing an entryAccessing your outbox Managing your outboxDeleting an outbox entry Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services Advanced features and services Stock queryTo remove a stock query entry Instant messaging Send an IM to an entry in the inbox, outbox or address bookCall forward Handling incoming instant messagesForwarding a call Canceling a forwarded call User login Do not Disturb DNDUser logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main windowStandard-Nortel Networks Confidential Appendix B Troubleshooting Locating the MAC addressManually restarting your i2004 Internet Telephone Call does not connect Using SIP addresses versus IP addressesTroubleshooting Call is connected but there is no audioQuality of service information Troubleshooting NN10042-113 Appendix C Setting Dhcp parameters Things to consider when setting parametersSetting Dhcp parameters Begin the initialization processIf your network supports Dhcp Parameter Value Definition ActionIf your network does not support Dhcp Setting non-DHCP parameters Valid IP addressWhere to go next Initializing options after setting parametersAppendix D Customer support Separately orderable partsDescription Part number Customer support NN10042-113 Index DhcpIndex
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