Nortel Networks
i2004
manual
Standard-Nortel Networks Confidential
Troubleshooting
Login
Accessing the list of Buddies
Setup Before you begin
Setting preferences
How to
What is
Advanced features and services
To upgrade firmware
Switching the server control
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[Standard—Nortel
Networks Confidential]
72
Using the SIP Multimedia PC Client and the i2004 Internet Telephone
NN10042-113
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Contents
I2004 Internet Telephone User Guide
Restricted rights legend
Copyright 2003 Nortel Networks
Trademarks
Statement of conditions
Nortel Networks Inc. software license agreement
I2004 Internet Telephone User Guide
Standard-Nortel Networks Confidential
Contents
Chapter Making calls
Do not Disturb DND User login User logout
Standard-Nortel Networks Confidential
Tables
Vi Tables NN10042-113
Audience
About this guide
Welcome
Viii About this guide
Text conventions
Acronyms
About this guide
How to get help
Related publications
About this guide NN10042-113
Setup Before you begin
Chapter
Installing your i2004 Internet Telephone
Setting up and initializing your i2004 Internet Telephone
Standard-Nortel Networks Confidential
Initializing your i2004 Internet Telephone
06/06 931 am Nortel Networks
When you power up your i2004 Internet Telephone Then
Go to Setting Dhcp parameters on
Enter an activation key
Initializing options
Logging in to your i2004 Internet Telephone
Unprovisioned Device Contacting Database Display
After typing your password, the following screen appears
Standard-Nortel Networks Confidential
To reset your i2004 Internet Telephone
Idle Screen
To upgrade firmware
Standard-Nortel Networks Confidential
Your i2004 Internet Telephone features and services
Chapter Introducing the i2004 Internet Telephone
Introducing the i2004 Internet Telephone
Multiple user logon
What is an address?
Some useful terms you should know
Outbox
Address book
Inbox
Buddies
Getting to know
I2004 buttons
Using the i2004 quick buttons
Introducing the i2004 Internet Telephone I2004 quick buttons
Pressing this quick
Button Activates this function and softkeys
I2004 display
Step Action Result
Entering alphanumeric characters
Alphanumeric dialing exercise
Helpful hints
Character Name
Icon Meaning
Recognizing common i2004 Internet Telephone icons
I2004 Internet Telephone icons
Message waiting Instant message Missed call
Introducing the i2004 Internet Telephone NN10042-113
Chapter Configuring the i2004 Internet Telephone
Setting alpha-numeric dialing
Adjusting the contrast settings
Setting preferences
Configuring the i2004 Internet Telephone
Setting IM display
Setting Ignore action
Setting the idle display of the i2004 Internet Telephone
Specifying the location
Changing the time zone
Setting time preferences
Changing the date format
Displaying i2004 information
Changing the time format
Resetting your i2004 Internet Telephone
Switching the server control
Configuring the i2004 Internet Telephone NN10042-113
I2004 Internet Telephone functions
Chapter Making calls
Getting started i2004 functions
Do this
Softkey dialing options
Making calls I2004 Internet Telephone functions
To make a call with Do this Handsfree button
Placing a call
Making calls
Headset button
Entering an address
Adding subjects to a call
Answering an incoming call
See Incoming call options on page 46 for more information
Softkey options for answered calls
Active call actions
After you have answered a call
Softkey
Receiving a second call
Answering a second call
Switching between active calls on the same line
Ending a call
Placing a conference call
Call transfer
Placing a call on hold
Transferring a call
Softkey options for ringing calls
Incoming call options
Call transfer with consult
Softkey Description
Redirecting a call
Declining a call
To decline an incoming call with a reason
Ignoring a call
To decline an incoming call without a reason
Sending and receiving instant messages
Send IM option
Standard-Nortel Networks Confidential 50 Making calls
Chapter Managing your calls
Managing your calls
Accessing the list of Buddies
Changing your presence status
Adding call subjects
Adding reject reasons
Viewing line information
Using the inbox options
To call an inbox entry
Deleting an inbox entry
To call an inbox entry while on an active call
Saving an inbox entry to the address book
Adding an entry
Accessing your address book
Managing your address book
Removing an entry
Deleting an outbox entry
Accessing your outbox
Managing your outbox
Saving an outbox entry to the address book
Standard-Nortel Networks Confidential 60 Managing your calls
Chapter Advanced features and services
To remove a stock query entry
Advanced features and services
Stock query
Instant messaging
Send an IM to an entry in the inbox, outbox or address book
Forwarding a call
Call forward
Handling incoming instant messages
Canceling a forwarded call
User login
Do not Disturb DND
User logout
Advanced features and services NN10042-113
Standard-Nortel Networks Confidential
Preferences
SIP Multimedia PC Client main window
SIP Multimedia PC Client main window
Standard-Nortel Networks Confidential
Manually restarting your i2004 Internet Telephone
Appendix B Troubleshooting
Locating the MAC address
Call does not connect
Using SIP addresses versus IP addresses
Troubleshooting
Call is connected but there is no audio
Quality of service information
Troubleshooting NN10042-113
Appendix C Setting Dhcp parameters
Things to consider when setting parameters
If your network supports Dhcp
Setting Dhcp parameters
Begin the initialization process
Parameter Value Definition
Action
If your network does not support Dhcp
Setting non-DHCP parameters
Valid IP address
Where to go next
Initializing options after setting parameters
Description Part number
Appendix D Customer support
Separately orderable parts
Customer support NN10042-113
Index
Dhcp
Index
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