Nortel Networks i2004 manual Incoming call options, Call transfer with consult

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[Standard—Nortel Networks Confidential]

46Chapter 4 Making calls

5Press the Ok softkey to return to an idle display or, if the transfer failed, press the line key to reconnect the call.

Call transfer with consult

While on a call, you can call another address, speak with the person at the new address, and then transfer the original call to the new address. You must be the caller in order to initiate a transfer with consult.

To transfer with consult

1Press the Trnsfr softkey.

2Enter the address where you want to transfer this call. Or, press the quick buttons to access and select an entry from the inbox, outbox or address book.

3Press the Trnsfr softkey. The display prompts you to select whether or not you want to consult with the called party.

4Press the Yes softkey to consult with the party you are calling. The original called party is put on hold. The call to the new address rings.

5Consult with the party you wish to transfer the first call too. Press the Trnsfr softkey to complete the transfer or Cancel to disconnect and return to the original call. The display confirms if the transfer is complete or fails.

6Press the Ok softkey to return to an idle display or, if the transfer failed, press the line key to reconnect the original call.

Incoming call options

The following softkey options are available for incoming ringing calls:

Table 8 Softkey options for ringing calls

Softkey

Answer

Redrct

Description

Answers the call.

Allows you to redirect the call to another address.

NN10042-113

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Contents I2004 Internet Telephone User Guide Copyright 2003 Nortel Networks TrademarksRestricted rights legend Statement of conditionsNortel Networks Inc. software license agreement I2004 Internet Telephone User GuideStandard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 About this guide WelcomeAudience Text conventions AcronymsViii About this guide How to get help Related publicationsAbout this guide About this guide NN10042-113 Setup Before you begin ChapterInstalling your i2004 Internet Telephone Setting up and initializing your i2004 Internet TelephoneStandard-Nortel Networks Confidential Initializing your i2004 Internet Telephone 06/06 931 am Nortel NetworksWhen you power up your i2004 Internet Telephone Then Go to Setting Dhcp parameters onEnter an activation key Initializing optionsLogging in to your i2004 Internet Telephone Unprovisioned Device Contacting Database DisplayAfter typing your password, the following screen appears Standard-Nortel Networks Confidential To reset your i2004 Internet Telephone Idle ScreenTo upgrade firmware Standard-Nortel Networks Confidential Your i2004 Internet Telephone features and services Chapter Introducing the i2004 Internet TelephoneIntroducing the i2004 Internet Telephone What is an address? Some useful terms you should knowMultiple user logon Address book InboxOutbox BuddiesGetting to know I2004 buttonsUsing the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Pressing this quick Button Activates this function and softkeysI2004 display Entering alphanumeric characters Alphanumeric dialing exerciseStep Action Result Helpful hints Character NameRecognizing common i2004 Internet Telephone icons I2004 Internet Telephone iconsIcon Meaning Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Adjusting the contrast settings Setting preferencesSetting alpha-numeric dialing Configuring the i2004 Internet TelephoneSetting IM display Setting Ignore actionSetting the idle display of the i2004 Internet Telephone Specifying the locationSetting time preferences Changing the date formatChanging the time zone Displaying i2004 information Changing the time formatResetting your i2004 Internet Telephone Switching the server controlConfiguring the i2004 Internet Telephone NN10042-113 Chapter Making calls Getting started i2004 functionsI2004 Internet Telephone functions Do thisSoftkey dialing options Making calls I2004 Internet Telephone functionsPlacing a call Making callsTo make a call with Do this Handsfree button Headset buttonEntering an address Adding subjects to a callAnswering an incoming call See Incoming call options on page 46 for more informationActive call actions After you have answered a callSoftkey options for answered calls SoftkeyReceiving a second call Answering a second callSwitching between active calls on the same line Ending a call Placing a conference call Placing a call on hold Transferring a callCall transfer Incoming call options Call transfer with consultSoftkey options for ringing calls Redirecting a call Declining a callSoftkey Description Ignoring a call To decline an incoming call without a reasonTo decline an incoming call with a reason Sending and receiving instant messages Send IM optionStandard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Accessing the list of Buddies Changing your presence statusManaging your calls Adding call subjects Adding reject reasons Viewing line informationUsing the inbox options To call an inbox entryTo call an inbox entry while on an active call Saving an inbox entry to the address bookDeleting an inbox entry Accessing your address book Managing your address bookAdding an entry Removing an entryAccessing your outbox Managing your outboxDeleting an outbox entry Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services Advanced features and services Stock queryTo remove a stock query entry Instant messaging Send an IM to an entry in the inbox, outbox or address bookCall forward Handling incoming instant messagesForwarding a call Canceling a forwarded call User login Do not Disturb DNDUser logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main windowStandard-Nortel Networks Confidential Appendix B Troubleshooting Locating the MAC addressManually restarting your i2004 Internet Telephone Using SIP addresses versus IP addresses TroubleshootingCall does not connect Call is connected but there is no audioQuality of service information Troubleshooting NN10042-113 Appendix C Setting Dhcp parameters Things to consider when setting parametersSetting Dhcp parameters Begin the initialization processIf your network supports Dhcp Parameter Value Definition ActionIf your network does not support Dhcp Setting non-DHCP parameters Valid IP addressWhere to go next Initializing options after setting parametersAppendix D Customer support Separately orderable partsDescription Part number Customer support NN10042-113 Index DhcpIndex

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