Nortel Networks manual Chapter Introducing the i2004 Internet Telephone

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[Standard—Nortel Networks Confidential]

13

Chapter 2

Introducing the i2004 Internet Telephone

This section describes: the features and services available on your i2004 Internet Telephone and some basic functions to get you started using your phone.

Your i2004 Internet Telephone: features and services

Your i2004 Internet Telephone is a device that is as familiar and easy to use as your traditional telephone, yet capitalizes on all the new capabilities available from your internet connection. Here are some of the features and services:

•Hardware features

—integrated 3 port switch

—high-quality Voice over IP (VoIP) sound

—integrated headset jack

—local generation of call alerting, call progress, and dial tones (as well as support for out-of-band DTMF signaling) to conserve valuable LAN/ WAN bandwidth

—dedicated hold, release, handsfree, headset, and mute buttons

—user-selectable ringer, speaker, handset, and headset volume

—large multi-field LCD display for calling party number, and subject display (between SIP clients)

—wideband-compatible speakerphone (150 Hz to 7 kHz) with acoustic echo cancellation

—hearing-aid compatible

•Software features

—call forward, ignore, decline, and transfer

—conference, call waiting, and call hold

—automatic registration on activation of the device

i2004 Internet Telephone User Guide

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Contents I2004 Internet Telephone User Guide Statement of conditions Copyright 2003 Nortel NetworksTrademarks Restricted rights legendI2004 Internet Telephone User Guide Nortel Networks Inc. software license agreementStandard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 About this guide WelcomeAudience Text conventions AcronymsViii About this guide How to get help Related publicationsAbout this guide About this guide NN10042-113 Chapter Setup Before you beginSetting up and initializing your i2004 Internet Telephone Installing your i2004 Internet TelephoneStandard-Nortel Networks Confidential 06/06 931 am Nortel Networks Initializing your i2004 Internet TelephoneGo to Setting Dhcp parameters on When you power up your i2004 Internet Telephone ThenInitializing options Enter an activation keyUnprovisioned Device Contacting Database Display Logging in to your i2004 Internet TelephoneAfter typing your password, the following screen appears Standard-Nortel Networks Confidential Idle Screen To reset your i2004 Internet TelephoneTo upgrade firmware Standard-Nortel Networks Confidential Chapter Introducing the i2004 Internet Telephone Your i2004 Internet Telephone features and servicesIntroducing the i2004 Internet Telephone What is an address? Some useful terms you should knowMultiple user logon Buddies Address bookInbox OutboxI2004 buttons Getting to knowUsing the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Button Activates this function and softkeys Pressing this quickI2004 display Entering alphanumeric characters Alphanumeric dialing exerciseStep Action Result Character Name Helpful hintsRecognizing common i2004 Internet Telephone icons I2004 Internet Telephone iconsIcon Meaning Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Configuring the i2004 Internet Telephone Adjusting the contrast settingsSetting preferences Setting alpha-numeric dialingSetting Ignore action Setting IM displaySpecifying the location Setting the idle display of the i2004 Internet TelephoneSetting time preferences Changing the date formatChanging the time zone Changing the time format Displaying i2004 informationSwitching the server control Resetting your i2004 Internet TelephoneConfiguring the i2004 Internet Telephone NN10042-113 Do this Chapter Making callsGetting started i2004 functions I2004 Internet Telephone functionsMaking calls I2004 Internet Telephone functions Softkey dialing optionsHeadset button Placing a callMaking calls To make a call with Do this Handsfree buttonAdding subjects to a call Entering an addressSee Incoming call options on page 46 for more information Answering an incoming callSoftkey Active call actionsAfter you have answered a call Softkey options for answered callsAnswering a second call Receiving a second callSwitching between active calls on the same line Ending a call Placing a conference call Placing a call on hold Transferring a callCall transfer Incoming call options Call transfer with consultSoftkey options for ringing calls Redirecting a call Declining a callSoftkey Description Ignoring a call To decline an incoming call without a reasonTo decline an incoming call with a reason Send IM option Sending and receiving instant messagesStandard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Accessing the list of Buddies Changing your presence statusManaging your calls Adding call subjects Viewing line information Adding reject reasonsTo call an inbox entry Using the inbox optionsTo call an inbox entry while on an active call Saving an inbox entry to the address bookDeleting an inbox entry Removing an entry Accessing your address bookManaging your address book Adding an entryAccessing your outbox Managing your outboxDeleting an outbox entry Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services Advanced features and services Stock queryTo remove a stock query entry Send an IM to an entry in the inbox, outbox or address book Instant messagingCall forward Handling incoming instant messagesForwarding a call Canceling a forwarded call Do not Disturb DND User loginUser logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main windowStandard-Nortel Networks Confidential Appendix B Troubleshooting Locating the MAC addressManually restarting your i2004 Internet Telephone Call is connected but there is no audio Using SIP addresses versus IP addressesTroubleshooting Call does not connectQuality of service information Troubleshooting NN10042-113 Things to consider when setting parameters Appendix C Setting Dhcp parametersSetting Dhcp parameters Begin the initialization processIf your network supports Dhcp Action Parameter Value DefinitionIf your network does not support Dhcp Valid IP address Setting non-DHCP parametersInitializing options after setting parameters Where to go nextAppendix D Customer support Separately orderable partsDescription Part number Customer support NN10042-113 Dhcp IndexIndex

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