Nortel Networks i2004 manual Adding reject reasons, Viewing line information

Page 68

[Standard—Nortel Networks Confidential]

54Chapter 5 Managing your calls

Adding reject reasons

When you are unable to answer a call you can send a message telling the caller why you cannot answer. The reject reason text can be up to 40 characters in length however you must scroll to see messages longer than 24 characters.

To create call reject reasons

1Press the View softkey.

2Highlight the Reject Reasons option and press the Select softkey.

3Press the Add softkey and enter the desired text.

4Press the Ok softkey.

Tip: You can highlight an existing reject reason entry and press the Modify softkey to edit the text, or use the Delete softkey to remove an entry from the list.

Note: For information on how to use this feature see “To decline an incoming call with a reason” on page 48.

Viewing line information

You can see the username, domain, presence, IM active, redial option and feature activation information for each user logged into the telephone.

To view user information

1Press the View softkey. If there is more than one user logged in to the telephone then you will be prompted to press the Line button for the user information you want to query.

2Select the Line Information option and press the Select softkey. The information corresponding to the user assigned to that line appears on the screen.

3Press the Ok softkey to return to the View menu.

NN10042-113

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Contents I2004 Internet Telephone User Guide Copyright 2003 Nortel Networks TrademarksRestricted rights legend Statement of conditionsNortel Networks Inc. software license agreement I2004 Internet Telephone User GuideStandard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 Audience About this guideWelcome Viii About this guide Text conventionsAcronyms About this guide How to get helpRelated publications About this guide NN10042-113 Setup Before you begin ChapterInstalling your i2004 Internet Telephone Setting up and initializing your i2004 Internet TelephoneStandard-Nortel Networks Confidential Initializing your i2004 Internet Telephone 06/06 931 am Nortel NetworksWhen you power up your i2004 Internet Telephone Then Go to Setting Dhcp parameters onEnter an activation key Initializing optionsLogging in to your i2004 Internet Telephone Unprovisioned Device Contacting Database DisplayAfter typing your password, the following screen appears Standard-Nortel Networks Confidential To reset your i2004 Internet Telephone Idle ScreenTo upgrade firmware Standard-Nortel Networks Confidential Your i2004 Internet Telephone features and services Chapter Introducing the i2004 Internet TelephoneIntroducing the i2004 Internet Telephone Multiple user logon What is an address?Some useful terms you should know Address book InboxOutbox BuddiesGetting to know I2004 buttonsUsing the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Pressing this quick Button Activates this function and softkeysI2004 display Step Action Result Entering alphanumeric charactersAlphanumeric dialing exercise Helpful hints Character NameIcon Meaning Recognizing common i2004 Internet Telephone iconsI2004 Internet Telephone icons Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Adjusting the contrast settings Setting preferencesSetting alpha-numeric dialing Configuring the i2004 Internet TelephoneSetting IM display Setting Ignore actionSetting the idle display of the i2004 Internet Telephone Specifying the locationChanging the time zone Setting time preferencesChanging the date format Displaying i2004 information Changing the time formatResetting your i2004 Internet Telephone Switching the server controlConfiguring the i2004 Internet Telephone NN10042-113 Chapter Making calls Getting started i2004 functionsI2004 Internet Telephone functions Do thisSoftkey dialing options Making calls I2004 Internet Telephone functionsPlacing a call Making callsTo make a call with Do this Handsfree button Headset buttonEntering an address Adding subjects to a callAnswering an incoming call See Incoming call options on page 46 for more informationActive call actions After you have answered a callSoftkey options for answered calls SoftkeyReceiving a second call Answering a second callSwitching between active calls on the same line Ending a call Placing a conference call Call transfer Placing a call on holdTransferring a call Softkey options for ringing calls Incoming call optionsCall transfer with consult Softkey Description Redirecting a callDeclining a call To decline an incoming call with a reason Ignoring a callTo decline an incoming call without a reason Sending and receiving instant messages Send IM optionStandard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Managing your calls Accessing the list of BuddiesChanging your presence status Adding call subjects Adding reject reasons Viewing line informationUsing the inbox options To call an inbox entryDeleting an inbox entry To call an inbox entry while on an active callSaving an inbox entry to the address book Accessing your address book Managing your address bookAdding an entry Removing an entryDeleting an outbox entry Accessing your outboxManaging your outbox Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services To remove a stock query entry Advanced features and servicesStock query Instant messaging Send an IM to an entry in the inbox, outbox or address bookForwarding a call Call forwardHandling incoming instant messages Canceling a forwarded call User login Do not Disturb DNDUser logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main windowStandard-Nortel Networks Confidential Manually restarting your i2004 Internet Telephone Appendix B TroubleshootingLocating the MAC address Using SIP addresses versus IP addresses TroubleshootingCall does not connect Call is connected but there is no audioQuality of service information Troubleshooting NN10042-113 Appendix C Setting Dhcp parameters Things to consider when setting parametersIf your network supports Dhcp Setting Dhcp parametersBegin the initialization process Parameter Value Definition ActionIf your network does not support Dhcp Setting non-DHCP parameters Valid IP addressWhere to go next Initializing options after setting parametersDescription Part number Appendix D Customer supportSeparately orderable parts Customer support NN10042-113 Index DhcpIndex

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