Nortel Networks i2004 manual Appendix D Customer support, Separately orderable parts

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[Standard—Nortel Networks Confidential]

83

Appendix D

Customer support

You can order the following parts and supplies for your i2004 Internet Telephone from your authorized distributor as follows:

Table 12 Separately orderable parts

Description	Part number

Power supply - North America	A0619627

Power supply - Europe	A0619635

Power supply - Australia, New Zealand	A0647042

Power supply - Japan	A0828858

Power supply - Ireland	A0656598

Ethernet cat 5 cable (7 foot)	A0648375

Footstand assembly - (charcoal color used for	A0891623
both ethergray and charcoal models)

Handset (ethergray)	A0788874

Handset (charcoal)	A0758634

Handset cord (ethergray)	A0788682

Handset cord (charcoal)	A0720560

Headset	A0779338

Number card	P0744243

Number card lens	P0744242

For help finding an authorized distributor call 1(800) 4NORTEL or (800) 466-7835.

i2004 Internet Telephone User Guide

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Contents I2004 Internet Telephone User Guide Trademarks Copyright 2003 Nortel NetworksRestricted rights legend Statement of conditionsI2004 Internet Telephone User Guide Nortel Networks Inc. software license agreementStandard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 Welcome About this guideAudience Acronyms Text conventionsViii About this guide Related publications How to get helpAbout this guide About this guide NN10042-113 Chapter Setup Before you beginSetting up and initializing your i2004 Internet Telephone Installing your i2004 Internet TelephoneStandard-Nortel Networks Confidential 06/06 931 am Nortel Networks Initializing your i2004 Internet TelephoneGo to Setting Dhcp parameters on When you power up your i2004 Internet Telephone ThenInitializing options Enter an activation keyUnprovisioned Device Contacting Database Display Logging in to your i2004 Internet TelephoneAfter typing your password, the following screen appears Standard-Nortel Networks Confidential Idle Screen To reset your i2004 Internet TelephoneTo upgrade firmware Standard-Nortel Networks Confidential Chapter Introducing the i2004 Internet Telephone Your i2004 Internet Telephone features and servicesIntroducing the i2004 Internet Telephone Some useful terms you should know What is an address?Multiple user logon Inbox Address bookOutbox BuddiesI2004 buttons Getting to knowUsing the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Button Activates this function and softkeys Pressing this quickI2004 display Alphanumeric dialing exercise Entering alphanumeric charactersStep Action Result Character Name Helpful hintsI2004 Internet Telephone icons Recognizing common i2004 Internet Telephone iconsIcon Meaning Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Setting preferences Adjusting the contrast settingsSetting alpha-numeric dialing Configuring the i2004 Internet TelephoneSetting Ignore action Setting IM displaySpecifying the location Setting the idle display of the i2004 Internet TelephoneChanging the date format Setting time preferencesChanging the time zone Changing the time format Displaying i2004 informationSwitching the server control Resetting your i2004 Internet TelephoneConfiguring the i2004 Internet Telephone NN10042-113 Getting started i2004 functions Chapter Making callsI2004 Internet Telephone functions Do thisMaking calls I2004 Internet Telephone functions Softkey dialing optionsMaking calls Placing a callTo make a call with Do this Handsfree button Headset buttonAdding subjects to a call Entering an addressSee Incoming call options on page 46 for more information Answering an incoming callAfter you have answered a call Active call actionsSoftkey options for answered calls SoftkeyAnswering a second call Receiving a second callSwitching between active calls on the same line Ending a call Placing a conference call Transferring a call Placing a call on holdCall transfer Call transfer with consult Incoming call optionsSoftkey options for ringing calls Declining a call Redirecting a callSoftkey Description To decline an incoming call without a reason Ignoring a callTo decline an incoming call with a reason Send IM option Sending and receiving instant messagesStandard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Changing your presence status Accessing the list of BuddiesManaging your calls Adding call subjects Viewing line information Adding reject reasonsTo call an inbox entry Using the inbox optionsSaving an inbox entry to the address book To call an inbox entry while on an active callDeleting an inbox entry Managing your address book Accessing your address bookAdding an entry Removing an entryManaging your outbox Accessing your outboxDeleting an outbox entry Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services Stock query Advanced features and servicesTo remove a stock query entry Send an IM to an entry in the inbox, outbox or address book Instant messagingHandling incoming instant messages Call forwardForwarding a call Canceling a forwarded call Do not Disturb DND User loginUser logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main windowStandard-Nortel Networks Confidential Locating the MAC address Appendix B TroubleshootingManually restarting your i2004 Internet Telephone Troubleshooting Using SIP addresses versus IP addressesCall does not connect Call is connected but there is no audioQuality of service information Troubleshooting NN10042-113 Things to consider when setting parameters Appendix C Setting Dhcp parametersBegin the initialization process Setting Dhcp parametersIf your network supports Dhcp Action Parameter Value DefinitionIf your network does not support Dhcp Valid IP address Setting non-DHCP parametersInitializing options after setting parameters Where to go nextSeparately orderable parts Appendix D Customer supportDescription Part number Customer support NN10042-113 Dhcp IndexIndex

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