Lucent Technologies 585-310-575 manual Internal Security

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ELA Administration

The IMAPI password is an optional, secondary level of security used to prevent an unauthorized source external to AUDIX from starting an IMAPI session. We strongly recommend that you take advantage of this extra protection.

If you choose to administer an IMAPI password, we recommend that you change it on a regular basis, for example, monthly. (If you have set your administrator’s password to age automatically, the system prompts you to change your password. You can use this prompt to remind you to change the IMAPI password as well.)

NOTE:

If you change an IMAPI password in AUDIX, all trusted servers must be administered with the new IMAPI password. For example, if your INTUITY AUDIX R4 supports an e-mail server, the e-mail administrator must also administer the e-mail trusted server to reflect the new IMAPI password.

In addition to trusted server security, there is the possibility that an administered e-mail or remote AMIS Analog user could use an ELA mailbox in an unauthorized manner. One example is to send “mail bombs” to an Enhanced List. Mail bombs are harassing messages that do not serve your business needs, and impose unnecessary traffic on your system. ELA mailboxes are no more vulnerable to unauthorized use than other voice mailboxes. However, the impact on system performance can be many times greater than the potential for harassment when sending messages to an individual mailbox. Sending to an enhanced list that forwards a message to 1500 recipients will obviously have much farther reaching consequences than that of a handful of messages sent to individual mailboxes.

To prevent unauthorized access to an ELA mailbox from an external source such as e-mail users or remote AMIS Analog users, you can place those users in a community with sending restrictions. See:

"Setting Up ELA and Shadow Mailbox Community IDs" on page 3-19 for information about administering ELA community sending restrictions

“Setting Up Community Sending Restrictions” in Chapter 3 of your INTUITY Messaging Solutions Administration guide for information about the implications of administering Community IDs

Internal Security

INTUITY AUDIX R4 allows the transmission of 2 new message components, text (originating from Message Manager or e-mail) and binary file attachments (software files, such as a spreadsheet or word processing file). With these new components come new security considerations, namely, the inadvertent delivery of a virus that may be embedded in a file attachment. This can occur in any system that supports the delivery of software files. While the AUDIX machine

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Contents Intuity Messaging Solutions Trademarks Contents Preventative Maintenance and Troubleshooting INIndex Iv Issue 1 July Intended Audiences About This BookPurpose Trademarks and Service Marks Page Related Resources How to Comment on This BookOverview Enhanced-List ApplicationAudience What You Should KnowWhat ELA Can Do for You Enhanced-List ApplicationBasic Concepts ELA AdministrationPlanning with Professional Services ELA Message Delivery Things to ConsiderRemote Message Impact Hardware/Software RequirementsLAN Impact External Security Port Usage ImpactSecurity Internal Security Shadow Mailbox Imapi Session RequirementsInstalling the Software InstallationSoftware Install Menu Wait Time Window Rebooting the SystemMake sure that there is no diskette in the diskette drive Administering Audix for ELA Activating ELA Verifying that ELA is EnabledIncreasing the Number of Mailing Lists Allowed on the System Ch cos COSnumber Defining an ELA Class of ServiceFax? If you have purchased fax Enter the following information Example of Communities Administered for use with ELA Setting Up ELA and Shadow Mailbox Community IDsELA Community ID Before You BeginSending Restrictions Screen Shadow Mailbox Community ID Administering TCP/IP Administering Audix for ELA Denver1 Setting Up Imapi Sessions for Trusted Server Access Setting Up Imapi Sessions for Trusted Server Access Security Alert Defining Two ELA Trusted ServersDrmid10 For the administrative ELA trusted server elaadmin, enter 0 Page Administering Audix for ELA Issue 1 July Defining the Audix server Administering Access Administering ELA for AUDIX4Set Up Enhanced-List System Data Window On next Administering ELA for Audix Mailbox Attributes Guidelines for Naming Enhanced ListsCreating Enhanced Lists Administer Enhanced-Lists Window On next Adding Members to Enhanced Lists Guidelines for Selecting Enhanced-List MembersEnhanced List Membership for Listname Window Adding/Deleting Members to an Enhanced List Enhanced-List Membership for Listname listextension Window Finding a Member Adding a MemberPrinting an Enhanced List Deleting an Enhanced ListDeleting a Member Confirm Deletion of Enhanced-List Window Recording Names for Enhanced Lists Testing Intuity Enhanced ListsPage Administering ELA for Audix Issue 1 July Checking the Administrator’s Log Preventative Maintenance TroubleshootingDelivery Failure Log Window Checking the Delivery Failure LogOccurred, such as Full Mailbox, Unsupported Media, or Delivery Failure Codes Reason of Failure Description Delivery Failure CodesTroubleshooting ELA Messaging Solutions Release 4 Alarm Log Messages Lucent Intuity Messaging Solutions Digital Preventative Maintenance and Troubleshooting Issue 1 July Delivts Resource Type AlarmsAlarm Code Event ID ELA-delivts01 Alarm Code Event ID ELA-delivts04 Alarm Code Event ID ELA-delivts02Alarm Code Event ID ELA-delivts03 Registry Resource Type Alarm Code Event ID ELA-registry01Alarm Code Event ID ELA-registry02 Shadow Resource Type Alarm Code Event ID ELA-shadow01Alarm Code Event ID ELA-shadow02 Alarm Code Event ID ELA-shadow05 Alarm Code Event ID ELA-shadow03Alarm Code Event ID ELA-shadow04 Alarm Code Event ID ELA-shadow06 Event ID ELA-badreca01 through ELA-badreca12 EL Enhanced-List ApplicationEvent ID ELA-nestvioltn Event ID ELA-lostlock01 through ELA-lostlock10Event ID ELA-nomembers Event ID ELA-chkrestrct Event ID ELA-loopvioltnEvent ID ELA-mboxlock01 Event ID ELA-delivts05 Event ID ELA-shadow07Index Index