Lucent Technologies 585-310-575 manual Event ID ELA-shadow07, Event ID ELA-delivts05

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Alarms

2.Verify that the shadow mailbox belongs to a community that cannot receive messages.

NOTE:

The sending restrictions must be identical on all machines in the INTUITY AUDIX network. Check the sending restrictions on all machines.

See Lucent INTUITY Messaging Solutions Release 4 Administration, 585-310-564 for more detailed procedures.

Event ID: ELA-shadow07

Description: Shadow mailbox space gridlock caused no ELA service for longer than number hours.

Repair Procedure:

See the procedure for SHADOW Resource Type, "Alarm Code: 6" on page 6-64.

Event ID: ELA-delivts05

Description: Number minutes with session resources unavailable for delivery trusted server.

The trusted server that delivers ELA messages cannot access AUDIX. The message shows the amount of elapsed time (in 30 minute increments) since ELA has stopped providing service.

When the time elapsed exceeds the value in the Minutes of Inactivity Before Alarm: field on the Trusted-Server Profile screen, AUDIX generates a minor alarm (event ID: SERVER0900, resource type SERVER, alarm code 900.)

Repair Procedure:

1.Open the System Parameters IMAPI-Options screen.

2.Is the value in the Simultaneous Sessions Available for Trusted Server Access: field at least 2?

■If yes, go to step 3.

■If no, change the value.

3.Determine if the AUDIX server is so overloaded that it has no resources available for ELA. Some questions to ask are:

■How many trusted servers are on the network?

■What are their activity cycles?

68Issue 1 July 1997

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Contents Intuity Messaging Solutions Trademarks Contents Preventative Maintenance and Troubleshooting INIndex Iv Issue 1 July About This Book PurposeIntended Audiences Trademarks and Service Marks Page How to Comment on This Book Related ResourcesAudience Enhanced-List ApplicationOverview What You Should KnowEnhanced-List Application What ELA Can Do for YouELA Administration Planning with Professional ServicesBasic Concepts Things to Consider ELA Message DeliveryHardware/Software Requirements LAN ImpactRemote Message Impact Port Usage Impact SecurityExternal Security Internal Security Imapi Session Requirements Shadow MailboxInstallation Installing the SoftwareSoftware Install Menu Rebooting the System Wait Time WindowMake sure that there is no diskette in the diskette drive Administering Audix for ELA Verifying that ELA is Enabled Activating ELAIncreasing the Number of Mailing Lists Allowed on the System Defining an ELA Class of Service Ch cos COSnumberFax? If you have purchased fax Enter the following information Setting Up ELA and Shadow Mailbox Community IDs Example of Communities Administered for use with ELABefore You Begin ELA Community IDSending Restrictions Screen Shadow Mailbox Community ID Administering TCP/IP Administering Audix for ELA Denver1 Setting Up Imapi Sessions for Trusted Server Access Setting Up Imapi Sessions for Trusted Server Access Defining Two ELA Trusted Servers Security AlertDrmid10 For the administrative ELA trusted server elaadmin, enter 0 Page Administering Audix for ELA Issue 1 July Administering ELA for AUDIX4 Defining the Audix server Administering AccessSet Up Enhanced-List System Data Window On next Administering ELA for Audix Guidelines for Naming Enhanced Lists Mailbox AttributesCreating Enhanced Lists Administer Enhanced-Lists Window On next Guidelines for Selecting Enhanced-List Members Adding Members to Enhanced ListsEnhanced List Membership for Listname Window Adding/Deleting Members to an Enhanced List Enhanced-List Membership for Listname listextension Window Adding a Member Finding a MemberDeleting an Enhanced List Deleting a MemberPrinting an Enhanced List Confirm Deletion of Enhanced-List Window Testing Intuity Enhanced Lists Recording Names for Enhanced ListsPage Administering ELA for Audix Issue 1 July Preventative Maintenance Troubleshooting Checking the Administrator’s LogChecking the Delivery Failure Log Delivery Failure Log WindowOccurred, such as Full Mailbox, Unsupported Media, or Delivery Failure Codes Delivery Failure Codes Reason of Failure DescriptionTroubleshooting ELA Messaging Solutions Release 4 Alarm Log Messages Lucent Intuity Messaging Solutions Digital Preventative Maintenance and Troubleshooting Issue 1 July Alarms Alarm Code Event ID ELA-delivts01Delivts Resource Type Alarm Code Event ID ELA-delivts02 Alarm Code Event ID ELA-delivts03Alarm Code Event ID ELA-delivts04 Alarm Code Event ID ELA-registry01 Alarm Code Event ID ELA-registry02Registry Resource Type Alarm Code Event ID ELA-shadow01 Alarm Code Event ID ELA-shadow02Shadow Resource Type Alarm Code Event ID ELA-shadow03 Alarm Code Event ID ELA-shadow04Alarm Code Event ID ELA-shadow05 Alarm Code Event ID ELA-shadow06 EL Enhanced-List Application Event ID ELA-badreca01 through ELA-badreca12Event ID ELA-lostlock01 through ELA-lostlock10 Event ID ELA-nomembersEvent ID ELA-nestvioltn Event ID ELA-loopvioltn Event ID ELA-mboxlock01Event ID ELA-chkrestrct Event ID ELA-shadow07 Event ID ELA-delivts05Index Index