Lucent Technologies 585-310-575 manual Lucent Intuity Messaging Solutions Digital

Troubleshooting ELA

Table 5-3. User Questions or System Functionality Symptoms — Continued

Question/Symptom	Possible Cause	Answer/Suggested Remedy
“Everyone else seemed to	User mailbox full	Check the List Measurements Subscriber
have received their		Day screen for the affected user. Look at
enhanced-list message.		the available mailbox space. Advise the
I got mine much later.”		user to delete unneeded messages and
		greetings, if appropriate or consider putting
		the user in a COS with a larger mailbox.
	Enhanced list was	Remember that ELA ‘throttles’ traffic during
	very large.	periods of heavy user traffic. Inform user
		that it message delivery to a large recipient
		population does take time.
	Networking problems	Perform networking troubleshooting. See
	between originator	Lucent INTUITY Messaging Solutions Digital
	system and recipient	Networking, 585-310-567 for more
	system.	information.
You inadvertently delete an		There are 2 ways to restore an Enhanced
Enhanced List.		List:
		■ Re-enter the names on the list.
		■ Restore the data from the previous
		night’s tape backup.

! WARNING:

There is no way to selectively restore only enhanced lists from the backup tape. Your system will lose all incremental administration data from the point of backup. Use this method only if you are sure the business can tolerate the loss of recent administration.

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