AT&T 820, 410, 206 manual Customizing Other Options in the System, Call Restrictions

Customizing Other Options in the System

As the person who administers the MERLIN system, you will know more about its capabilities than anyone else in your office. With good planning on your part, the system can be fine-tuned to work with maximum efficiency both for the business as a whole and for each individual user.

This section of the manual is divided into three parts. The first part concerns features that are administered from the administrator/attendant voice terminal—the voice ter- minal plugged into intercom jack 0 or 10. Use the administration labels provided in the feature cartridge box. The second part concerns features that are for the overall good of the business but that need to be programmed separately at each individual

telephone and which you, the administrator, may want to do yourself. The third part deals with voice terminal features that are primarily for the benefit of in- dividuals including a few special considerations for users of 5-button phones.

In developing your pIan, consider the following:

•how to ensure that all calls get answered

•who picks up which phone under which circumstances

•what features would best suit the needs of your business.

With these considerations in mind, you can choose among the following options to: set call restrictions

—outward call restriction —toll call restriction

•program System Speed Dial

•program System Speed Dial with Restriction Override

•set up Group Paging zones

•program Transfer Return Ringing

•administer phones for Button-Free Line Operation

•reset system.

CALL RESTRICTIONS

Each phone in the MERLIN system can be either unrestricted, outward restricted, or toll restricted. If the phone is unrestricted, the user can dial any number. If the phone is outward restricted, the user can dial intercom calls but not outside calls. If the phone is toll restricted, the user can dial intercom and local calls, but not long- distance calls.

Here’s how to change the restriction status of a phone:

•Enter administration mode if you haven’t already done so (page 17).

•Select the voice terminal to be restricted by touching the Intercom Auto Dial button (or dialing the intercom number) for that particular voice terminal.

•Touch Restrict repeatedly (the left Intercom button) until the green light indi- cates the restriction status you want that voice terminal to have:

GREEN OFF	= No Outside Calls (Outward Call Restriction)
GREEN FLASHING = Toll Restricted
GREEN ON	= No Restriction

•If you are finished with administration, leave administration mode by sliding the T/P switch back to center position at the administrator/attendant voice terminal and by setting the Admin/Normal switch back to Normal at the control unit. Otherwise continue administration procedures.

A phone that has been restricted can still use System Speed Dial if you program Restriction Override for the Speed Dial. See System Speed Dial (page 24). Therefore, users can have access to particular long-distance numbers that you’ve programmed into System Speed Dial, even though, in general, they can’t dial toll calls.

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