Actiontec electronic UP102 user manual Hardware, Single-Line Connection

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	Actiontec VoSKY Call Center User Manual	3
	Connecting Call Center	3
	Connecting Call Center
	Hardware

This chapter explains how to physically connect Call Center to a telephone and phone line. There are two basic ways to connect Call Center: Single-Line or Dual-Line.

Caution: Make sure the Call Center is not connected to the computer until instructed to do so by Call Center’s installation program (see chapter 4, “Installing Call Center Software”).

Single-Line Connection

When Call Center is in Single-Line mode, it can be used to make or receive Internet (computer-to-computer) phone calls using Skype only. It cannot make regular calls to regular (land-line or mobile) telephones while in Single-Line mode. Also, features such as Remote Internet Calling, Call Forwarding, Call Return, and Computer Answering Machine will not be available.

To connect Call Center in Single-Line mode:

1.Get the phone cable from the telephone and insert one end in the “Phone” port on the rear panel of Call Center.

2.Connect the other end of the phone cable to the telephone. The components should be connected similarly to the figure below:

Call Center is connected in Single-Line mode. Next, go to chapter 4, “Installing Call Center Software.”

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Contents Call Center Table of Contents Page Package Contents Introduction1Features System Requirements MinimumGetting to Know Call Center Front PanelRegular Call Internet CallRear Panel Technical SupportUSB Port Line PortInstalling Skype Software Downloading and Installing SkypePage Page Creating a Skype Account Adding Contacts Page Assigning a Speed-Dial Number Page Hardware Single-Line ConnectionSingle-Line Connection with Dial-Up Modem Dual-Line ConnectionPage Connecting to a Phone Line Splitter Dual-Line Connection with DSL ModemConnecting to a DSL Splitter Installing Call Center Software Page Page Last window appears. Click Finish Configuring Call Center Features Remote Internet CallingComputer Answering Machine Call Forwarding Page Call Return Other Configuration Options DefaultAbout Check for Updates Before Using Call Center Call Center IconsUsing Call Center in Single-Line Mode Calling a Regular Telephone Using SkypeOutCalling an Internet Contact Receiving a CallEnding a Call Making a Conference CallTo make a conference call To add another contact to a conference callDual-Line Mode From the Local Telephone Using Call Center in Dual-Line ModeCalling a Regular Telephone Number Using Regular Call Mode Using Internet Call Mode and SkypeOutReceiving a Call Call WaitingDual-Line Mode From a Remote Phone Ringback AlertMaking a Remote Internet Call Answering a Forwarded CallUsing Call Return Checking Computer Voice MailAdjusting Volume Playing Voice MailStopping Playback Next/Previous MessagePage Make an Ordinary Advanced Procedures Basic ProceduresCall Forwarding LED indicators Linear Audio Signal SupportPower Consumption Model NumberDimensions LxWxH WeightOperating temperature 0 55 C 32 131 F Relative Humidity On-Hook VoltageModifications Regulatory Compliance NoticesClass B Equipment Miscellaneous Legal Notices Limited Warranty Page Page Page Page