Actiontec electronic UP102 Using Call Center in Single-Line Mode, Calling an Internet Contact

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Actiontec VoSKY Call Center User Manual

Using Call Center in Single-Line Mode

This section describes how to use Call Center in Single-Line mode. When in Single-Line mode, Call Center can make and receive calls from Internet contacts. Calls can also be made to regular telephone numbers using the SkypeOut service. All calls must be conducted using the telephone connected to Call Center.

Calling an Internet Contact

To call an Internet contact:

1.Pick up the telephone receiver. The Call Center greeting is heard.

2.Dial the speed-dial number of the party being called.

3.Wait for the party to answer the telephone.

Calling a Regular Telephone Using SkypeOut

To make a call to a regular telephone number while Call Center is in Single-Line mode, SkypeOut service must be used. SkypeOut offers low rates, and is especially useful for international calls. Go to www. skype.com for more information about subscribing to SkypeOut.

1.Pick up the telephone receiver. The Call Center greeting is heard.

2.Dial the SkypeOut contact’s assigned speed-dial number.

Note: If the SkypeOut contact does not have a speed- dial number, dial the number using the following format: 00+Country Code+Area Code+Local Phone Number.

3.Wait for the party to answer the telephone.

Receiving a Call

To receive a call:

1.The telephone connected to Call Center rings and Call Center’s

Internet Call light flashes.

2.Pick up the telephone receiver and begin a conversation.

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Contents Call Center Table of Contents Page Package Contents Introduction1Features System Requirements MinimumRegular Call Getting to Know Call CenterFront Panel Internet CallUSB Port Rear PanelTechnical Support Line PortInstalling Skype Software Downloading and Installing SkypePage Page Creating a Skype Account Adding Contacts Page Assigning a Speed-Dial Number Page Hardware Single-Line ConnectionSingle-Line Connection with Dial-Up Modem Dual-Line ConnectionPage Connecting to a Phone Line Splitter Dual-Line Connection with DSL ModemConnecting to a DSL Splitter Installing Call Center Software Page Page Last window appears. Click Finish Configuring Call Center Features Remote Internet CallingComputer Answering Machine Call Forwarding Page Call Return Other Configuration Options DefaultAbout Check for Updates Before Using Call Center Call Center IconsCalling an Internet Contact Using Call Center in Single-Line ModeCalling a Regular Telephone Using SkypeOut Receiving a CallTo make a conference call Ending a CallMaking a Conference Call To add another contact to a conference callDual-Line Mode From the Local Telephone Using Call Center in Dual-Line ModeCalling a Regular Telephone Number Receiving a Call Using Regular Call ModeUsing Internet Call Mode and SkypeOut Call WaitingMaking a Remote Internet Call Dual-Line Mode From a Remote PhoneRingback Alert Answering a Forwarded CallUsing Call Return Checking Computer Voice MailStopping Playback Adjusting VolumePlaying Voice Mail Next/Previous MessagePage Make an Ordinary Advanced Procedures Basic ProceduresCall Forwarding Power Consumption LED indicatorsLinear Audio Signal Support Model NumberOperating temperature 0 55 C 32 131 F Relative Humidity Dimensions LxWxHWeight On-Hook VoltageModifications Regulatory Compliance NoticesClass B Equipment Miscellaneous Legal Notices Limited Warranty Page Page Page Page