Actiontec electronic UP102 user manual Configuring Call Center Features, Remote Internet Calling

Page 25

Actiontec VoSKY Call Center User Manual

Configuring Call Center 5

This chapter explains how to configure Call Center software for Remote Internet Calling, Computer Answering Machine, Call Forwarding, and Call Return. It also describes other configuration features available with Call Center.

Configuring Call Center Features

Call Center must be configured to use Remote Internet Calling, Computer Answering Machine, Call Forwarding, and Call Return.

Note: The features listed above are only available when Call Center is set up in Dual-Line mode.

Remote Internet Calling

Remote Internet Calling allows the user to make a Skype or SkypeOut call from any regular telephone, including mobile tele- phones.

Note: Remote Internet Calling does not work in conjunction with standard answering machines or voice mail services. If Call Center is connected to a phone line with an answering machine or voice mail service, they must be deactivated. To allow callers to leave messages when Call Center is in use, activate the Computer Answering Machine feature (see next page).

To configure Remote Internet Calling, double-click the Call Center icon in the system tray, which generates the VoSKY Call Center configuration window.

Note: If the Call Center icon does not appear in the system tray, the Call Center application has not launched. Double- click on the Call Center icon on the desktop to launch. The Call Center icon will then appear in the system tray.

1.In the “Configuration” tab, go to the drop-down menu in the

Country or Region Selection section. Select the country or region in which Call Center is being used.

22

Image 25

Contents Call Center Table of Contents Page Introduction1 Package ContentsSystem Requirements Minimum FeaturesFront Panel Getting to Know Call CenterRegular Call Internet CallTechnical Support Rear PanelUSB Port Line PortDownloading and Installing Skype Installing Skype SoftwarePage Page Creating a Skype Account Adding Contacts Page Assigning a Speed-Dial Number Page Single-Line Connection HardwareDual-Line Connection Single-Line Connection with Dial-Up ModemPage Dual-Line Connection with DSL Modem Connecting to a Phone Line SplitterConnecting to a DSL Splitter Installing Call Center Software Page Page Last window appears. Click Finish Remote Internet Calling Configuring Call Center FeaturesComputer Answering Machine Call Forwarding Page Call Return Default Other Configuration OptionsAbout Check for Updates Call Center Icons Before Using Call CenterCalling a Regular Telephone Using SkypeOut Using Call Center in Single-Line ModeCalling an Internet Contact Receiving a CallMaking a Conference Call Ending a CallTo make a conference call To add another contact to a conference callDual-Line Mode From the Local Telephone Using Call Center in Dual-Line ModeCalling a Regular Telephone Number Using Internet Call Mode and SkypeOut Using Regular Call ModeReceiving a Call Call WaitingRingback Alert Dual-Line Mode From a Remote PhoneMaking a Remote Internet Call Answering a Forwarded CallChecking Computer Voice Mail Using Call ReturnPlaying Voice Mail Adjusting VolumeStopping Playback Next/Previous MessagePage Make an Ordinary Basic Procedures Advanced ProceduresCall Forwarding Linear Audio Signal Support LED indicatorsPower Consumption Model NumberWeight Dimensions LxWxHOperating temperature 0 55 C 32 131 F Relative Humidity On-Hook VoltageModifications Regulatory Compliance NoticesClass B Equipment Miscellaneous Legal Notices Limited Warranty Page Page Page Page