Actiontec electronic UP102 user manual Advanced Procedures, Basic Procedures

Actiontec VoSKY Call Center User Manual

Advanced Procedures

For Advanced Procedures, the Line Port must be set up and the corresponding feature must be enabled in the Configuration screen.

Basic Procedures

Action	Instruction
Make a Skype Call	1. Pick up the telephone’s receiver.
From Any Tele-	2. Dial Call Center’s phone number.
phone (Remote	3. Wait for the telephone to ring x times
Internet Calling)	(“x” being the number of rings set in Call
	Center’s Configuration tab).
	4. A Call Center or Answering Machine
	greeting is heard. Enter the three-digit
	pass word.
	5. A welcome greeting is heard. Enter the
	contact’s assigned speed-dial number.
Make Skype Con-	1. Pick up the telephone’s receiver.
ference call	2. Dial Call Center’s phone number.
	3. Wait for the telephone to ring x times (“x”
	being the number of rings set in Call
	Center’s Configuration tab).
	4. A Call Center or Answering Machine greet-
	ing is heard. Enter the three-digit pass
	word.
	5. A welcome greeting is heard. Enter the
	contact’s assigned SkypeOut speed-dial
	number. If the SkypeOut contact does not
	have a speed-dial number, dial the number
	using the following format:
	00+Country Code+Area Code+Local
	Phone Number

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