Actiontec electronic UP102 Using Regular Call Mode, Using Internet Call Mode and SkypeOut

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Actiontec VoSKY Call Center User Manual

Using Regular Call Mode

To use Regular Call mode to make a call:

1.Pick up the telephone receiver. The Regular Call light illuminates.

2.Dial the telephone number.

3.Wait for the party to answer.

Using Internet Call Mode and SkypeOut

Before making this type of call, make sure the SkypeOut sub- scription is active:

1.Pick up the telephone receiver. The Regular Call light illuminates.

2.Press the “#” key on the telephone keypad twice to switch to Internet Call mode. The Call Center greeting is heard.

3.Dial the SkypeOut contact’s assigned speed-dial number.

Note: If the SkypeOut contact does not have a speed- dial number, dial the number using the following format: 00+Country Code+Area Code+Local Phone Number.

4.Wait for the party to answer the telephone.

Receiving a Call

To receive a call:

1.The telephone connected to Call Center rings.

2.The Regular Call or Internet Call light illuminates, depending on what kind of call it is. Call Center automatically selects the correct mode.

3.Pick up the telephone receiver and begin a conversation.

Call Waiting

If a call is received (regular or Internet) while an Internet Call is being conducted, a short beep is heard. Press the “#” key twice on the telephone keypad to answer the new call. To go back to the previous call, press the “#” key twice again.

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Contents Call Center Table of Contents Page Introduction1 Package ContentsSystem Requirements Minimum FeaturesFront Panel Getting to Know Call CenterRegular Call Internet CallTechnical Support Rear PanelUSB Port Line PortDownloading and Installing Skype Installing Skype SoftwarePage Page Creating a Skype Account Adding Contacts Page Assigning a Speed-Dial Number Page Single-Line Connection HardwareDual-Line Connection Single-Line Connection with Dial-Up ModemPage Dual-Line Connection with DSL Modem Connecting to a Phone Line SplitterConnecting to a DSL Splitter Installing Call Center Software Page Page Last window appears. Click Finish Remote Internet Calling Configuring Call Center FeaturesComputer Answering Machine Call Forwarding Page Call Return Default Other Configuration OptionsAbout Check for Updates Call Center Icons Before Using Call CenterCalling a Regular Telephone Using SkypeOut Using Call Center in Single-Line ModeCalling an Internet Contact Receiving a CallMaking a Conference Call Ending a CallTo make a conference call To add another contact to a conference callDual-Line Mode From the Local Telephone Using Call Center in Dual-Line ModeCalling a Regular Telephone Number Using Internet Call Mode and SkypeOut Using Regular Call ModeReceiving a Call Call WaitingRingback Alert Dual-Line Mode From a Remote PhoneMaking a Remote Internet Call Answering a Forwarded CallChecking Computer Voice Mail Using Call ReturnPlaying Voice Mail Adjusting VolumeStopping Playback Next/Previous MessagePage Make an Ordinary Basic Procedures Advanced ProceduresCall Forwarding Linear Audio Signal Support LED indicatorsPower Consumption Model NumberWeight Dimensions LxWxHOperating temperature 0 55 C 32 131 F Relative Humidity On-Hook VoltageModifications Regulatory Compliance NoticesClass B Equipment Miscellaneous Legal Notices Limited Warranty Page Page Page Page