Actiontec electronic UP102 user manual Using Call Center in Dual-Line Mode

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Actiontec VoSKY Call Center User Manual

Using Call Center in Dual-Line Mode

When Call Center is set up in Dual-Line mode, all Single-Line mode features are available. Additional features include making and receiving regular calls (computer-to-land-line or computer- to-mobile phone), Remote Internet Calling, Call Forwarding, Call Return, and Computer Answering Machine.

Dual-Line Mode From the Local Telephone

The following features are available from the telephone connected to Call Center:

Switching Between Regular and Internet Call Modes In Dual-Line mode, Call Center can be in either Internet Call or Regular Call mode. When Call Center is in Internet Call mode, all Single-Line features are available. When Call Cen- ter is in Regular Call mode, the telephone connected to Call Center can be used to make and receive regular phone calls. By default, Call Center is in Regular Call mode. Press the “#” key on the telephone’s keypad twice to switch Call Center to Internet Call mode. Pressing the “#” key twice again returns Call Center to Regular Call mode.

Calling an Internet Contact

To call an Internet contact:

1.Pick up the telephone receiver. The Regular Call light illumi- nates.

2.Press the “#” key twice on the telephone keypad to switch Call Center to Internet Call mode.

3.Dial the speed-dial number of the party being called.

4.Wait for the party to answer the telephone.

Calling a Regular Telephone Number

There are two ways to call a regular (land-line or mobile) tele- phone: using Regular Call mode (exactly like making a normal phone call, with all the usual costs); or, using SkypeOut service while in Internet Call mode (with SkypeOut’s low rates, this meth- od is especially useful for making international calls). Go to www. skype.com for more information about subscribing to SkypeOut.

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Contents Call Center Table of Contents Page Package Contents Introduction1Features System Requirements MinimumGetting to Know Call Center Front PanelRegular Call Internet CallRear Panel Technical SupportUSB Port Line PortInstalling Skype Software Downloading and Installing SkypePage Page Creating a Skype Account Adding Contacts Page Assigning a Speed-Dial Number Page Hardware Single-Line ConnectionSingle-Line Connection with Dial-Up Modem Dual-Line ConnectionPage Connecting to a Phone Line Splitter Dual-Line Connection with DSL ModemConnecting to a DSL Splitter Installing Call Center Software Page Page Last window appears. Click Finish Configuring Call Center Features Remote Internet CallingComputer Answering Machine Call Forwarding Page Call Return Other Configuration Options DefaultAbout Check for Updates Before Using Call Center Call Center IconsUsing Call Center in Single-Line Mode Calling a Regular Telephone Using SkypeOutCalling an Internet Contact Receiving a CallEnding a Call Making a Conference CallTo make a conference call To add another contact to a conference callUsing Call Center in Dual-Line Mode Dual-Line Mode From the Local TelephoneCalling a Regular Telephone Number Using Regular Call Mode Using Internet Call Mode and SkypeOutReceiving a Call Call WaitingDual-Line Mode From a Remote Phone Ringback AlertMaking a Remote Internet Call Answering a Forwarded CallUsing Call Return Checking Computer Voice MailAdjusting Volume Playing Voice MailStopping Playback Next/Previous MessagePage Make an Ordinary Advanced Procedures Basic ProceduresCall Forwarding LED indicators Linear Audio Signal SupportPower Consumption Model NumberDimensions LxWxH WeightOperating temperature 0 55 C 32 131 F Relative Humidity On-Hook VoltageRegulatory Compliance Notices ModificationsClass B Equipment Miscellaneous Legal Notices Limited Warranty Page Page Page Page
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