Actiontec electronic UP102 user manual

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Actiontec VoSKY Call Center User Manual

Note: If the Call Center icon does not appear in the system tray, the Call Center application has not launched. Double- click on the Call Center icon on the desktop to launch. The Call Center icon will then appear in the system tray.

1.In the “Configuration” tab, go to the drop-down menu in the

Country or Region Selection section. Select the country or region in which Call Center is being used.

2.Click in the check box next to “Enable Call Forwarding.”

3.Enter the number of the telephone to which Internet calls will be forwarded. Make sure to enter the number in its exact number sequence (i.e., as if dialing it from another telephone).

Note: Only one telephone number can be used for both Call Forwarding and Call Return.

4.Enter the number of rings before an incoming Internet call is forwarded in the appropriate text box.

5.Click OK to save changes.

To answer a forwarded call, see “Answering a Forwarded Call” on page 36.

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Contents Call Center Table of Contents Page Package Contents Introduction1Features System Requirements MinimumGetting to Know Call Center Front PanelRegular Call Internet CallRear Panel Technical SupportUSB Port Line PortInstalling Skype Software Downloading and Installing SkypePage Page Creating a Skype Account Adding Contacts Page Assigning a Speed-Dial Number Page Hardware Single-Line ConnectionSingle-Line Connection with Dial-Up Modem Dual-Line ConnectionPage Connecting to a Phone Line Splitter Dual-Line Connection with DSL ModemConnecting to a DSL Splitter Installing Call Center Software Page Page Last window appears. Click Finish Configuring Call Center Features Remote Internet CallingComputer Answering Machine Call Forwarding Page Call Return Other Configuration Options DefaultAbout Check for Updates Before Using Call Center Call Center IconsUsing Call Center in Single-Line Mode Calling a Regular Telephone Using SkypeOutCalling an Internet Contact Receiving a CallEnding a Call Making a Conference CallTo make a conference call To add another contact to a conference callDual-Line Mode From the Local Telephone Using Call Center in Dual-Line ModeCalling a Regular Telephone Number Using Regular Call Mode Using Internet Call Mode and SkypeOutReceiving a Call Call WaitingDual-Line Mode From a Remote Phone Ringback AlertMaking a Remote Internet Call Answering a Forwarded CallUsing Call Return Checking Computer Voice MailAdjusting Volume Playing Voice MailStopping Playback Next/Previous MessagePage Make an Ordinary Advanced Procedures Basic ProceduresCall Forwarding LED indicators Linear Audio Signal SupportPower Consumption Model NumberDimensions LxWxH WeightOperating temperature 0 55 C 32 131 F Relative Humidity On-Hook VoltageModifications Regulatory Compliance NoticesClass B Equipment Miscellaneous Legal Notices Limited Warranty Page Page Page Page