Aastra Telecom M6320 manual Logging out, Answering ACD calls

Page 32

Agent Features: continued

Logging out

At the end of your shift you should log out from the ACD system.

To log out, press x. The Make Busy indicator comes on and you are logged out of the ACD system. No ACD calls or non-ACD calls will be pre- sented to your telephone while the Make Busy indicator is on.

If you wish to receive non-ACD calls, press xa second time. The indicator starts to blink. Non-ACD calls may be received on line keys when the Make Busy indicator is blinking.

If you press xwhile active on an ACD call, you will be logged out when the call is released.

Note: If a call is presented to your station and it is not answered within a specified number of rings, your telephone will automatically go into Make Busy mode.

Answering ACD calls

ACD calls are presented to your telephone on the ,key (the bottom key on your telephone). When an ACD call is received, the In Calls indicator flash- es and you hear a short ring from the telephone. If you are using a headset you hear a short tone through the earpiece.

The ,key is used only to answer ACD calls. The other features part of this guide explains how to make and answer non-ACD calls.

To answer the ACD call, press ,. The In Calls indicator comes on and you are connected to the caller.

Note: At some sites the telephones are programmed to answer ACD calls automatically. Your supervisor will tell you if your ACD system works like this. If it does, you are connected to the caller immediately after the telephone rings without having to press ,.

At the end of the call press r(or hang up the handset if no headset is con- nected).

31

Page 31 Page 33
Image 32
Page 31 Page 33
Contents User Guide Introduction Table of Contents Ways to transfer or share calls M6320 Quick start up IntroductionUsing Your M6320 telephone-the basics Using Your M6320 telephone-the basics Placing a call on hold Answering callsMaking calls Setting the alerter volume Setting the handset volumeSetting the Handsfree speaker volume Setting the On-hook monitoring volumeHandsfree Calling Handsfree mode only To answer a call using HandsfreeTo use Handsfree during your call To mute your microphone while on a Handsfree callDisplay features JOE SmithSetting up local features Save, Memory, and PauseAlerter Volume To adjust the alerter volumeCall Timer To enable the Call TimerTime and Date To set the time and date on your M6320Network Features Display LanguagePredial Save NumberTo make a call using Memory Number Memory NumberTo program a number into memory PauseMode Selection To select the mode of operationMessage Waiting To program the message waiting keyAutomatic Line Quick ways to make callsAutomatic Dial Intercom Calls Answering an Intercom callMaking an Intercom call Ending an Intercom callAnswering an Intercom Group call Intercom GroupMaking a call within your Intercom Group Last Number Redial Speed CallCall Waiting How to avoid missing a callCall Forward Call Pickup To retrieve your messagesLeave Message To leave a call requestTo bridge into a two-way call within your system When you can’t reach someoneOverride To use Ring Again To cancel a Ring Again requestRing again Ways to transfer or share calls ConferenceTo add a person to a call To add an incoming call to the conferenceCall Park Privacy ReleaseTo transfer a call by establishing a conference TransferTo transfer a call directly to another telephone Privacy Controlling your telephone lineMake Busy To log Agent FeaturesLogging Logging out Answering ACD callsTo call your supervisor while active on an ACD call Putting an ACD call on holdCalling your supervisor Line of Business key Emergency callsNot Ready key Displaying the queue thresholdReservations Callq Displaying the status of an ACD queue Supervisor featuresInterpreting agent indicators INC LOG AGT Wait Displaying a summary of agent activityTo switch back to the ACD call Observing agentsTo monitor a conversation between an agent and a caller To participate in the callCalling an agent Answering agent callsNight Service To activate Night ServiceTo turn off the feature Answering emergency callsTo activate the Controlled Interflow feature To turn off the re-routing featureControlled Interflow Supervisors as agentsConnecting your M6320 M6320 connectionsWall jack/AC adaptor connections Wall mounting the M6320 To mount the M6320 on the wallHandset retainer installation Approval Requirements Issue

M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
Top Page Image Contents