Aastra Telecom M6320 manual To activate the Controlled Interflow feature, Supervisors as agents

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Supervisor Features: continued

Controlled Interflow

As a supervisor, it is your responsibility to monitor the state of the incom- ing call queues for your ACD group and to route calls from one group to another if a group has more calls waiting to be answered than can be han- dled in an acceptable time.

The Gkey allows you to re-route incoming calls from one ACD group to another. The route taken when the feature is activated is defined during site configuration — you have no local control over the route.

Any calls already in progress or already in the queue are not affected.

To activate the Controlled Interflow feature:

1.Press G.

The associated indicator comes on. All subsequent calls to this ACD group are re-routed to another group.

To turn off the re-routing feature:

1.Press Gagain.

Supervisors as agents

If you have an ,key on your supervisor’s telephone you can also func- tion as an ACD agent if necessary, for example if the ACD group is excep- tionally busy.

To do this you must first log into the system to be recognized as an agent available to receive calls see Logging in, in the Agent features part of this guide. Once you are logged in, ACD calls will be presented on your , key. Refer to the Agent features part of the guide for information on per- forming agent activities.

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Contents User Guide Introduction Table of Contents Ways to transfer or share calls M6320 Quick start up IntroductionUsing Your M6320 telephone-the basics Using Your M6320 telephone-the basics Answering calls Making callsPlacing a call on hold Setting the Handsfree speaker volume Setting the alerter volumeSetting the handset volume Setting the On-hook monitoring volumeTo use Handsfree during your call Handsfree Calling Handsfree mode onlyTo answer a call using Handsfree To mute your microphone while on a Handsfree callDisplay features JOE SmithSetting up local features Save, Memory, and PauseAlerter Volume To adjust the alerter volumeTime and Date Call TimerTo enable the Call Timer To set the time and date on your M6320Network Features Display LanguagePredial Save NumberTo program a number into memory To make a call using Memory NumberMemory Number PauseMessage Waiting Mode SelectionTo select the mode of operation To program the message waiting keyQuick ways to make calls Automatic DialAutomatic Line Making an Intercom call Intercom CallsAnswering an Intercom call Ending an Intercom callIntercom Group Making a call within your Intercom GroupAnswering an Intercom Group call Last Number Redial Speed CallHow to avoid missing a call Call ForwardCall Waiting Leave Message Call PickupTo retrieve your messages To leave a call requestWhen you can’t reach someone OverrideTo bridge into a two-way call within your system To cancel a Ring Again request Ring againTo use Ring Again To add a person to a call Ways to transfer or share callsConference To add an incoming call to the conferenceCall Park Privacy ReleaseTransfer To transfer a call directly to another telephoneTo transfer a call by establishing a conference Controlling your telephone line Make BusyPrivacy Agent Features LoggingTo log Logging out Answering ACD callsPutting an ACD call on hold Calling your supervisorTo call your supervisor while active on an ACD call Line of Business key Emergency callsNot Ready key Displaying the queue thresholdReservations Callq Supervisor features Interpreting agent indicatorsDisplaying the status of an ACD queue INC LOG AGT Wait Displaying a summary of agent activityTo monitor a conversation between an agent and a caller To switch back to the ACD callObserving agents To participate in the callCalling an agent Answering agent callsTo turn off the feature Night ServiceTo activate Night Service Answering emergency callsControlled Interflow To activate the Controlled Interflow featureTo turn off the re-routing feature Supervisors as agentsConnecting your M6320 M6320 connectionsWall jack/AC adaptor connections Wall mounting the M6320 To mount the M6320 on the wallHandset retainer installation Approval Requirements Issue

M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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