Aastra Telecom M6320 manual Putting an ACD call on hold, Calling your supervisor

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Agent Features: continued

Putting an ACD call on hold

To put a call on hold while you look up information or consult your supervi- sor press a. The In Calls indicator starts to flash quickly.

To return to the held call, press ,again.

Calls may also be put on hold automatically if, for example, you press the

Bkey to call your supervisor or press a line key to make another

call.

You can switch back and forth between an ACD call and a non-ACD call by pressing the appropriate key: ,for the ACD call and Bor the line key for the non-ACD call.

Calling your supervisor

The Bkey is used to call your supervisor and to answer any calls your supervisor makes to you. You can also call your supervisor by pressing a line key and dialling the appropriate extension number.

To call your supervisor while active on an ACD call:

1.Press B. Your ACD call is automatically placed on hold, and the Supervisor indicator comes on.

2.When you have finished talking to your supervisor press r. The

Supervisor indicator goes out.

To return to the ACD call, press ,.

Note: This procedure cannot be used to establish a three-way call between your ACD caller, your supervisor and you. Refer to ‘Call Transfer and Three-Way Calling’ in the ‘Other features’ part of this guide if you need to do this.

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Contents User Guide Introduction Table of Contents Ways to transfer or share calls Introduction M6320 Quick start upUsing Your M6320 telephone-the basics Using Your M6320 telephone-the basics Answering calls Making callsPlacing a call on hold Setting the handset volume Setting the alerter volumeSetting the Handsfree speaker volume Setting the On-hook monitoring volumeTo answer a call using Handsfree Handsfree Calling Handsfree mode onlyTo use Handsfree during your call To mute your microphone while on a Handsfree callJOE Smith Display featuresSave, Memory, and Pause Setting up local featuresTo adjust the alerter volume Alerter VolumeTo enable the Call Timer Call TimerTime and Date To set the time and date on your M6320Display Language Network FeaturesSave Number PredialMemory Number To make a call using Memory NumberTo program a number into memory PauseTo select the mode of operation Mode SelectionMessage Waiting To program the message waiting keyQuick ways to make calls Automatic DialAutomatic Line Answering an Intercom call Intercom CallsMaking an Intercom call Ending an Intercom callIntercom Group Making a call within your Intercom GroupAnswering an Intercom Group call Speed Call Last Number RedialHow to avoid missing a call Call ForwardCall Waiting To retrieve your messages Call PickupLeave Message To leave a call requestWhen you can’t reach someone OverrideTo bridge into a two-way call within your system To cancel a Ring Again request Ring againTo use Ring Again Conference Ways to transfer or share callsTo add a person to a call To add an incoming call to the conferencePrivacy Release Call ParkTransfer To transfer a call directly to another telephoneTo transfer a call by establishing a conference Controlling your telephone line Make BusyPrivacy Agent Features LoggingTo log Answering ACD calls Logging outPutting an ACD call on hold Calling your supervisorTo call your supervisor while active on an ACD call Emergency calls Line of Business keyDisplaying the queue threshold Not Ready keyReservations Callq Supervisor features Interpreting agent indicatorsDisplaying the status of an ACD queue Displaying a summary of agent activity INC LOG AGT WaitObserving agents To switch back to the ACD callTo monitor a conversation between an agent and a caller To participate in the callAnswering agent calls Calling an agentTo activate Night Service Night ServiceTo turn off the feature Answering emergency callsTo turn off the re-routing feature To activate the Controlled Interflow featureControlled Interflow Supervisors as agentsM6320 connections Connecting your M6320Wall jack/AC adaptor connections To mount the M6320 on the wall Wall mounting the M6320Handset retainer installation Approval Requirements Issue

M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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