Aastra Telecom M6320 manual Not Ready key, Displaying the queue threshold

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Agent Features: continued

Not Ready key

Pressing the Akey at the end of an ACD call makes your position temporarily unavailable to receive new ACD calls. The key is most often used to allow time for post-call processing; for example, completing paper- work associated with an ACD call.

To stop further ACD calls coming in, press Aat the end of a call. The Not Ready indicator comes on.

When you are ready to receive further calls press Aa second time.

Note: Do not press Aduring a ACD call or the call may be dis- connected.

In some organizations codes are used to indicate the reason why the

Akey was pressed. If this feature is used at your site, the Not Ready indicator will flash until you dial the code. Your supervisor will tell you if this applies to your site and what codes to use if it does.

Displaying the queue threshold

It is sometimes useful to know how many calls are waiting to be answered or how long the call at the front of the queue has been waiting. The optional Display Queue Threshold feature provides this information. Your supervisor will tell you if the feature is available at your site.

To view information about calls waiting to be answered press E.

The information displayed normally includes a figure for the number of calls in the queue, or the waiting time for the call at the front of the queue and a graphical representation of the same information. A typical display is shown below.

T1

T2

T3

WAIT

000000000000

 

110

 

 

 

 

In the example above, the labels T1, T2 and T3 represent particular waiting times selected by the organization concerned. The call at the front of the queue has been waiting for 110 seconds, which is slightly more than time T2.

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Contents User Guide Introduction Table of Contents Ways to transfer or share calls Introduction M6320 Quick start upUsing Your M6320 telephone-the basics Using Your M6320 telephone-the basics Placing a call on hold Answering callsMaking calls Setting the On-hook monitoring volume Setting the alerter volumeSetting the handset volume Setting the Handsfree speaker volumeTo mute your microphone while on a Handsfree call Handsfree Calling Handsfree mode onlyTo answer a call using Handsfree To use Handsfree during your callJOE Smith Display featuresSave, Memory, and Pause Setting up local featuresTo adjust the alerter volume Alerter VolumeTo set the time and date on your M6320 Call TimerTo enable the Call Timer Time and DateDisplay Language Network FeaturesSave Number PredialPause To make a call using Memory NumberMemory Number To program a number into memoryTo program the message waiting key Mode SelectionTo select the mode of operation Message WaitingAutomatic Line Quick ways to make callsAutomatic Dial Ending an Intercom call Intercom CallsAnswering an Intercom call Making an Intercom callAnswering an Intercom Group call Intercom GroupMaking a call within your Intercom Group Speed Call Last Number RedialCall Waiting How to avoid missing a callCall Forward To leave a call request Call PickupTo retrieve your messages Leave MessageTo bridge into a two-way call within your system When you can’t reach someoneOverride To use Ring Again To cancel a Ring Again requestRing again To add an incoming call to the conference Ways to transfer or share callsConference To add a person to a callPrivacy Release Call ParkTo transfer a call by establishing a conference TransferTo transfer a call directly to another telephone Privacy Controlling your telephone lineMake Busy To log Agent FeaturesLogging Answering ACD calls Logging outTo call your supervisor while active on an ACD call Putting an ACD call on holdCalling your supervisor Emergency calls Line of Business keyDisplaying the queue threshold Not Ready keyReservations Callq Displaying the status of an ACD queue Supervisor featuresInterpreting agent indicators Displaying a summary of agent activity INC LOG AGT WaitTo participate in the call To switch back to the ACD callObserving agents To monitor a conversation between an agent and a callerAnswering agent calls Calling an agentAnswering emergency calls Night ServiceTo activate Night Service To turn off the featureSupervisors as agents To activate the Controlled Interflow featureTo turn off the re-routing feature Controlled InterflowM6320 connections Connecting your M6320Wall jack/AC adaptor connections To mount the M6320 on the wall Wall mounting the M6320Handset retainer installation Approval Requirements Issue

M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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