Aastra Telecom manual Using Your M6320 telephone-the basics

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Using Your M6320 telephone—the basics

1.Handset allows two-way communication while a call is established.

2.Speaker turns on when you press an available line key. You can hear when the other party answers and pick up the handset to speak. You can also use the speaker to listen to the other party on Handsfree calls.

3.Release key cancels active calls.

4.Hold key keeps a caller on the line.

5.Feature/line keys let you make and receive telephone calls or use installed fea- tures.

6.Prime Directory Number (PDN) key is your main telephone line or extension number. It is automatically selected for outgoing calls when you lift the handset. Other telephone extensions that appear on your M6320 can be used by pressing the appropri- ate key.

7.Feature/Line Indicators. The $or %indicators appear beside active lines or fea- tures. A steady $or %means that the feature or line is active. A slow flashing $or %means the line is ringing. A fast flashing $or %means the line is on hold or a fea- ture is being programmed.

8.Dial Pad gives you easy push-button dialing and programming.

9.Volume Key adjusts the speaker, ringer, or handset volume. It is also used to scroll through setup functions shown on the display and to edit Predial digits.

10.Display shows useful information about your calls or features.

11.Visual Ringing and Message Waiting flashes when the telephone rings and illuminates when there is a message waiting (provide it has been programmed for mes- sage waiting see Setting up local features section).

12.Selector key in Handsfree mode allows you to speak to a caller without using the handset (see Handsfree Calling on page 6). In ACD mode the selector key is used to select which of the two headsets is active in transmit and receive.

13.Mute can be used to prevent the other party hearing you when you use either handset or headset or handsfree.

14.Dual Headset Sockets either socket can be set to transmit and receive while the other headset is in receiving mode only. Headset 1 is the socket nearest to the user i.e. towards the bottom of the set, as indicated by the led dot.

15.Multi functional LED illuminates when the set is in handsfree (Handsfree mode only) or when headset 1 is able to transmit (ACD mode only). Also flashes when mute is active.

16.Cursor keys can be used instead of the Hold, Release and volumes keys in program mode.

17.In Calls Key in Handsfree mode will select or answer a call on the PDN key, in ACD mode will select or answer a call on the PDN key and mimic the Release key when on a PDN call.

18.Personal greeting keys - not in use on the M6320.

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Contents User Guide Introduction Table of Contents Ways to transfer or share calls Introduction M6320 Quick start upUsing Your M6320 telephone-the basics Using Your M6320 telephone-the basics Making calls Answering callsPlacing a call on hold Setting the On-hook monitoring volume Setting the alerter volumeSetting the handset volume Setting the Handsfree speaker volumeTo mute your microphone while on a Handsfree call Handsfree Calling Handsfree mode onlyTo answer a call using Handsfree To use Handsfree during your callJOE Smith Display featuresSave, Memory, and Pause Setting up local featuresTo adjust the alerter volume Alerter VolumeTo set the time and date on your M6320 Call TimerTo enable the Call Timer Time and DateDisplay Language Network FeaturesSave Number PredialPause To make a call using Memory NumberMemory Number To program a number into memoryTo program the message waiting key Mode SelectionTo select the mode of operation Message WaitingAutomatic Dial Quick ways to make callsAutomatic Line Ending an Intercom call Intercom CallsAnswering an Intercom call Making an Intercom callMaking a call within your Intercom Group Intercom GroupAnswering an Intercom Group call Speed Call Last Number RedialCall Forward How to avoid missing a callCall Waiting To leave a call request Call PickupTo retrieve your messages Leave MessageOverride When you can’t reach someoneTo bridge into a two-way call within your system Ring again To cancel a Ring Again requestTo use Ring Again To add an incoming call to the conference Ways to transfer or share callsConference To add a person to a callPrivacy Release Call ParkTo transfer a call directly to another telephone TransferTo transfer a call by establishing a conference Make Busy Controlling your telephone linePrivacy Logging Agent FeaturesTo log Answering ACD calls Logging outCalling your supervisor Putting an ACD call on holdTo call your supervisor while active on an ACD call Emergency calls Line of Business keyDisplaying the queue threshold Not Ready keyReservations Callq Interpreting agent indicators Supervisor featuresDisplaying the status of an ACD queue Displaying a summary of agent activity INC LOG AGT WaitTo participate in the call To switch back to the ACD callObserving agents To monitor a conversation between an agent and a callerAnswering agent calls Calling an agentAnswering emergency calls Night ServiceTo activate Night Service To turn off the featureSupervisors as agents To activate the Controlled Interflow featureTo turn off the re-routing feature Controlled InterflowM6320 connections Connecting your M6320Wall jack/AC adaptor connections To mount the M6320 on the wall Wall mounting the M6320Handset retainer installation Approval Requirements Issue

M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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