Aastra Telecom M6320 manual INC LOG AGT Wait, Displaying a summary of agent activity

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Supervisor Features: continued

Displaying the status of an ACD queue (continued)

INC is the number of incoming calls waiting in the ACD call queue LOG is the number of calls logically queued for this group

AGT is the number of agents available to answer calls

WAIT is the waiting time (in seconds) of the call at the front of the highest priority queue.

INC LOG AGT WAIT

24

12

8

102

The information is displayed for 12 seconds, or until another feature key is pressed or an ACD call is presented on your ,key. If you have more than one Ekey on your telephone each key will be associated with a dif- ferent ACD group.

Some sites use the Display Queue Threshold feature rather than Display Queue Status. For information on this feature refer to Displaying the queue threshold in the Agent features part of this guide.

Displaying a summary of agent activity

When you press the Hkey, information is displayed about the activi- ty of all the agent positions in your ACD group.

The example below shows the information typically displayed when you press H.

ACD

SDN

NR

IDL

NMD

6

0

2

3

4

ACD is the number of agents active on ACD calls

SDN is the number of agents active on non-ACD calls (Secondary Directory Number calls)

NR is the number of agents logged in but not ready to receive calls IDL is the number of agents idle and ready to receive calls

NMD is the number of positions which are not manned (that is, not logged in).

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Contents User Guide Introduction Table of Contents Ways to transfer or share calls M6320 Quick start up IntroductionUsing Your M6320 telephone-the basics Using Your M6320 telephone-the basics Placing a call on hold Answering callsMaking calls Setting the Handsfree speaker volume Setting the alerter volumeSetting the handset volume Setting the On-hook monitoring volumeTo use Handsfree during your call Handsfree Calling Handsfree mode onlyTo answer a call using Handsfree To mute your microphone while on a Handsfree callDisplay features JOE SmithSetting up local features Save, Memory, and PauseAlerter Volume To adjust the alerter volumeTime and Date Call TimerTo enable the Call Timer To set the time and date on your M6320Network Features Display LanguagePredial Save NumberTo program a number into memory To make a call using Memory NumberMemory Number PauseMessage Waiting Mode SelectionTo select the mode of operation To program the message waiting keyAutomatic Line Quick ways to make callsAutomatic Dial Making an Intercom call Intercom CallsAnswering an Intercom call Ending an Intercom callAnswering an Intercom Group call Intercom GroupMaking a call within your Intercom Group Last Number Redial Speed CallCall Waiting How to avoid missing a callCall Forward Leave Message Call PickupTo retrieve your messages To leave a call requestTo bridge into a two-way call within your system When you can’t reach someoneOverride To use Ring Again To cancel a Ring Again requestRing again To add a person to a call Ways to transfer or share callsConference To add an incoming call to the conferenceCall Park Privacy ReleaseTo transfer a call by establishing a conference TransferTo transfer a call directly to another telephone Privacy Controlling your telephone lineMake Busy To log Agent FeaturesLogging Logging out Answering ACD callsTo call your supervisor while active on an ACD call Putting an ACD call on holdCalling your supervisor Line of Business key Emergency callsNot Ready key Displaying the queue thresholdReservations Callq Displaying the status of an ACD queue Supervisor featuresInterpreting agent indicators INC LOG AGT Wait Displaying a summary of agent activityTo monitor a conversation between an agent and a caller To switch back to the ACD callObserving agents To participate in the callCalling an agent Answering agent callsTo turn off the feature Night ServiceTo activate Night Service Answering emergency callsControlled Interflow To activate the Controlled Interflow featureTo turn off the re-routing feature Supervisors as agentsConnecting your M6320 M6320 connectionsWall jack/AC adaptor connections Wall mounting the M6320 To mount the M6320 on the wallHandset retainer installation Approval Requirements Issue

M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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