Aastra Telecom M6320 manual Ways to transfer or share calls

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When you can’t reach someone

24

Override 24

 

 

 

 

Ring Again

25

 

 

 

 

Ways to transfer or share calls

26

Conference

26

 

 

 

 

Call Park 27

 

 

 

 

Privacy Release

27

 

 

 

Transfer 28

 

 

 

 

 

Controlling your telephone line

29

Make Busy

29

 

 

 

 

Privacy 29

 

 

 

 

 

Agent Features

 

 

 

30

Logging in

30

 

 

 

 

Logging out

31

 

 

 

 

Answering ACD calls

31

 

 

Putting an ACD call on hold

32

 

Calling your supervisor 32

 

 

Line of Business key

33

 

 

Emergency calls

33

 

 

 

Not Ready key 34

 

 

 

Displaying the queue threshold 34

 

Supervisor Features

 

 

36

Interpreting agent indicators

36

 

Displaying the status of an ACD queue

36

Displaying a summary of agent activity

37

Observing agents

38

 

 

 

Calling an agent

39

 

 

 

Answering agent calls

39

 

 

Answering emergency calls

40

 

Night Service 40

 

 

 

Controlled Interflow

41

 

 

Supervisors as agents

41

 

 

Connecting your M6320

 

42

Wall mounting M6320

 

44

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Contents User Guide Introduction Table of Contents Ways to transfer or share calls M6320 Quick start up IntroductionUsing Your M6320 telephone-the basics Using Your M6320 telephone-the basics Making calls Answering callsPlacing a call on hold Setting the alerter volume Setting the handset volumeSetting the Handsfree speaker volume Setting the On-hook monitoring volumeHandsfree Calling Handsfree mode only To answer a call using HandsfreeTo use Handsfree during your call To mute your microphone while on a Handsfree callDisplay features JOE SmithSetting up local features Save, Memory, and PauseAlerter Volume To adjust the alerter volumeCall Timer To enable the Call TimerTime and Date To set the time and date on your M6320Network Features Display LanguagePredial Save NumberTo make a call using Memory Number Memory NumberTo program a number into memory PauseMode Selection To select the mode of operationMessage Waiting To program the message waiting keyAutomatic Dial Quick ways to make callsAutomatic Line Intercom Calls Answering an Intercom callMaking an Intercom call Ending an Intercom callMaking a call within your Intercom Group Intercom GroupAnswering an Intercom Group call Last Number Redial Speed CallCall Forward How to avoid missing a callCall Waiting Call Pickup To retrieve your messagesLeave Message To leave a call requestOverride When you can’t reach someoneTo bridge into a two-way call within your system Ring again To cancel a Ring Again requestTo use Ring Again Ways to transfer or share calls ConferenceTo add a person to a call To add an incoming call to the conferenceCall Park Privacy ReleaseTo transfer a call directly to another telephone TransferTo transfer a call by establishing a conference Make Busy Controlling your telephone linePrivacy Logging Agent FeaturesTo log Logging out Answering ACD callsCalling your supervisor Putting an ACD call on holdTo call your supervisor while active on an ACD call Line of Business key Emergency callsNot Ready key Displaying the queue thresholdReservations Callq Interpreting agent indicators Supervisor featuresDisplaying the status of an ACD queue INC LOG AGT Wait Displaying a summary of agent activityTo switch back to the ACD call Observing agentsTo monitor a conversation between an agent and a caller To participate in the callCalling an agent Answering agent callsNight Service To activate Night ServiceTo turn off the feature Answering emergency callsTo activate the Controlled Interflow feature To turn off the re-routing featureControlled Interflow Supervisors as agentsConnecting your M6320 M6320 connectionsWall jack/AC adaptor connections Wall mounting the M6320 To mount the M6320 on the wallHandset retainer installation Approval Requirements Issue

M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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