Aastra Telecom M6320 manual Answering emergency calls, To activate Night Service

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Supervisor Features: continued

Answering emergency calls

Instances may arise when an agent needs to contact you for assistance in deal- ing with an urgent or threatening call. Agent telephones are configured with an Dkey which, when pressed, connects the agent directly to your position. At some sites a recording device may also be switched on to record the call.

All emergency calls are presented on the Okey. Your telephone rings steadily for 30 seconds and the Olight flashes.

Press O.

The associated indicator stays on and you are connected in a Three-Way Call with the agent and the caller.

To end the call, press r, or hang up.

Note: Emergency calls are presented even if you activate x.

Night Service

Night Service controls the handling of incoming ACD calls received during normal business hours. Night Service handling will vary from location to location. It may involve routing calls to another site where agents are still working, or connecting calls to a recorded announcement to inform callers or your usual operating hours.

Night Service is activated automatically when all the agents press their

xkey, or alternatively when the supervisor presses the Fkey for the group.

When Night Service is activated, no new calls will be queued for the ACD group. Any calls already in the queue will be presented in the normal manner unless all the agents have pressed their xkey.

To activate Night Service:

1.Press F. The Night Serv indicator comes on and any new calls are handled appropriately.

To turn off the feature:

1.Press Fagain. The indicator goes out and calls will once more be presented or queued in the normal manner.

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Contents User Guide Introduction Table of Contents Ways to transfer or share calls Introduction M6320 Quick start upUsing Your M6320 telephone-the basics Using Your M6320 telephone-the basics Placing a call on hold Answering callsMaking calls Setting the handset volume Setting the alerter volumeSetting the Handsfree speaker volume Setting the On-hook monitoring volumeTo answer a call using Handsfree Handsfree Calling Handsfree mode onlyTo use Handsfree during your call To mute your microphone while on a Handsfree callJOE Smith Display featuresSave, Memory, and Pause Setting up local featuresTo adjust the alerter volume Alerter VolumeTo enable the Call Timer Call TimerTime and Date To set the time and date on your M6320Display Language Network FeaturesSave Number PredialMemory Number To make a call using Memory NumberTo program a number into memory PauseTo select the mode of operation Mode SelectionMessage Waiting To program the message waiting keyAutomatic Line Quick ways to make callsAutomatic Dial Answering an Intercom call Intercom CallsMaking an Intercom call Ending an Intercom callAnswering an Intercom Group call Intercom GroupMaking a call within your Intercom Group Speed Call Last Number RedialCall Waiting How to avoid missing a callCall Forward To retrieve your messages Call PickupLeave Message To leave a call requestTo bridge into a two-way call within your system When you can’t reach someoneOverride To use Ring Again To cancel a Ring Again requestRing again Conference Ways to transfer or share callsTo add a person to a call To add an incoming call to the conferencePrivacy Release Call ParkTo transfer a call by establishing a conference TransferTo transfer a call directly to another telephone Privacy Controlling your telephone lineMake Busy To log Agent FeaturesLogging Answering ACD calls Logging outTo call your supervisor while active on an ACD call Putting an ACD call on holdCalling your supervisor Emergency calls Line of Business keyDisplaying the queue threshold Not Ready keyReservations Callq Displaying the status of an ACD queue Supervisor featuresInterpreting agent indicators Displaying a summary of agent activity INC LOG AGT WaitObserving agents To switch back to the ACD callTo monitor a conversation between an agent and a caller To participate in the callAnswering agent calls Calling an agentTo activate Night Service Night ServiceTo turn off the feature Answering emergency callsTo turn off the re-routing feature To activate the Controlled Interflow featureControlled Interflow Supervisors as agentsM6320 connections Connecting your M6320Wall jack/AC adaptor connections To mount the M6320 on the wall Wall mounting the M6320Handset retainer installation Approval Requirements Issue

M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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