Aastra Telecom CT Cordless manual Troubleshooting

Page 100

Troubleshooting

Troubleshooting

What if my phone is not listed on the LAN?

If your System Administrator doesn’t see the phone that you have connected to the

LAN and to a power source, there may be one or more of the following issues:

•The device is not securely plugged into a power source (or the electrical outlet is faulty).

•The device is not securely attached to the LAN port.

•The base unit has not detected the presence of the device yet.

Contact your System Administrator for assistance.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the Aastra Phone Model Installation Guide for detailed information.

Why is my speakerphone not working?

If the speaker light goes out, the phone is set up to be used only with a handset. If the light stays on steady and you hear dial tone, you can alternate between the

speakerphone and the handset by pressing Speaker .

Why is my display blank?

Ensure that power is being provided to your phone. If your Network does not provide Inline power over Ethernet, you can obtain an additional accessory, the a PoE inline power injector, to provide power over Ethernet locally to your phone. See the Aastra Phone Model Installation Guide for detailed information.

Why can I only see 1 option when the installer or user guide says there are more?

The telephone screen only shows 1option at a time. To see more, press the down arrow button .

Why does the telephone wobble?

Make sure the cords are routed properly through the back of the phone. Check that the leg stands have been properly snapped into place. Since the legs can be oriented in two different ways and in two different positions to offer four different phone viewing angles, check that both legs are oriented in the same direction and in the same position on either side of the phone.

Why isn’t Assistant Working?

If you choose to use a third-party firewall instead of the default Windows Firewall, Microsoft Response Point Assistant will not be able communicate with the base unit. A firewall blocks requests or communication attempts from any unspecified programs. To avoid this problem, create a firewall exception in your firewall program for Assistant. A firewall exception allows selected programs to connect with your computer.

100	AastraLink RP Phone User Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents 100 Introduction About This GuideIntroduction Phone Models Aastra 6751i RP FeaturesAastra 6751i RP Aastra 6753i RP Features Aastra 6753i RPPhone Features 6757i CT RP Base Unit Aastra 6757i CT RPPhone Features 6757i CT RP Cordless Handset Getting Started Initializing 6751i RP & 6753i RPPhone Screens 6751i RP & 6753i RP Idle Screens 6751i RP & 6753i RPInitializing 6757i CT RP No Service Screen 6751i RP & 6753i RPOff-Hook Screen 6751i RP & 6753i RP Administrator Guide Idle Screen Default 6757i CT RP Phone Screens 6757i CT RPIdle Screen With Softkeys Configured 6757i CT RP Off-Hook Screen 6757i CT RPNetwork Disconnected Screen 6757i CT RP Key Descriptions Keys Key DescriptionNavigation keys All models. Pressing the UP Keys 6753i RP & 6757i CT RP on Installing Using Microsoft Response Point AssistantStarting Assistant Using Microsoft Response Point Assistant Changing Your Phone Settings With Assistant Recording a User Name With AssistantUsing computer-generated speech Recording audio from a phone Using a Prerecorded Sound File Upgrading Assistant Removing AssistantPhone Options via the Aastra Web UI Accessing the Aastra Web UIFinding Your Phone’s IP Address Using Assistant Using Your Web BrowserPhone Options via the Aastra Web UI Headings Descriptions Basic Phone Features Dialing a NumberInternal Calls External CallsUsing Handsfree Speakerphone Using a HeadsetModel 6751i RP Models 6753i RP and 6757i CT RPMaking and Receiving Calls Using a Headset Advanced Volume Controls for the Headset MicIncoming Intercom Calls Redial Enabling/Disabling Microphone and Auto-AnswerRedial List Last Number RedialDeleting from the Redial List Mute Receiving CallsAnswering an Incoming Call Sending an Incoming Call to VoicemailVoicemail Configuring VoicemailEnding Calls Voicemail Indication Retrieving VoicemailForwarding Calls Remote Voicemail RetrievalTransferring with Response Point Call TransferTransferring Manually Contacts List in Assistant Call ParkImporting Contacts Basic Phone Features Adding Contacts Editing ContactsDeleting Contacts Call Notification Accessing Your Directory Phone Directory ListSaving Numbers and Names to the Phone Directory Saving from the DisplaySaving from the Callers and Redial Lists Entering a New Number and Name into the DirectorySaved Directory John Burns Deleting Items from Directory Editing the DirectoryDeleting Individual Directory Items Callers List Deleting All Directory ItemsEditing in the Callers List Accessing the Callers ListCaller’s List Screen Display Deleting from the Callers List Downloading the Callers ListDeleting individual Callers List entries Deleting all Callers List entriesRing Tones and Tone Sets Ring Tones Ring Tone SetsUsing the Phone UI Configuring Ring Tones and Tone SetsUsing the Aastra Web UI Click Operation-Reset Advanced Phone Features Using the Aastra Phone UIConfiguring Multiple Lines 6753i RP & 6757i CT RP Using the IP Phone UIWay Conference Calling 6753i RP & 6757i CT RP Conferencing CallsSpeeddial Keys 6751i RP Conferencing two calls when already connectedSpeeddial Prefix Creating a Speeddial Key Using the Save Key Creating a Speeddial Key from the KeypadCreating a Speeddial Key Using the Aastra Web UI Programmable Keys 6753i RP & 6757i CT RP 6757i CT RP Top Softkeys6757i CT RP Bottom Softkeys 6753i RP Programmable Keys Setting a Speeddial Key Line softkey to take effectUsing the Phone UI to enter a number Using the Phone UI to save an existing numberSetting a Do Not Disturb DND Key Using the Aastra Web UI to enter a numberSetting a Flash Key Setting an XML Key Accessing the XML ServiceEditing a Programmable Key Deleting a Programmable Key Model M670i and M675i Expansion Modules Model M670i Model M675iSpecifying the Language to Use Foreign Language SupportChanging Language on the Phone Keypad Changing Language on the Aastra Web UI Advanced Phone Features 6757i CT RP Handset Key Panel Using Your 6757i CT RP Cordless Handset6757i CT RP Handset Key Descriptions Accessing Options IntercomRing Tone LanguageCustom name Call timer Handset PairingVibrate Key Lock On or OffFeature Keys on the Handset Finding the IP Address using the HandsetFeature Key Programming Guidelines Programming Feature Keys RP Cordless HandsetIdle Mode Handset Icons and Status Messages Handset KeysSoftkeys or Talk /Hold v KeyMultifunction Handset LED Indicator Volume Control Battery ChargingHandset Battery Indicator & Status Directory List on the Cordless Handset Entering Characters and NumbersAdding to Handset Directory Press the Add soft keyCallers List on the Cordless Handset Dialing from Callers ListSaving to Handset Directory Deleting Item from Callers ListUsing a Headset Making Calls from the Cordless HandsetPre-dialing a Number Receiving CallsCorey Line 516-2681 Public 000000 Private Line PgDown Select Pairing and Unpairing Cordless Handsets Pairing Your HandsetHandset Pairing Attempting to pair Cancel Done Unpairing Your Handset Handsets Successful Removal Failed Removal Defining an Emergency Dial Plan Emergency Number DescriptionTroubleshooting Why are some of the options in Assistant unavailable? Why can’t I use the lines I set through the Web UI?Why did I lose my call when I put it on hold? Why dont I see notifications for all my incoming calls?Where did my contacts go? Limited Warranty Warranty Repair ServicesAfter Warranty Service ExclusionsPage Index NumericsAastraLink RP Phone User Guide AastraLink RP Phone User Guide 107 Index