Aastra Telecom CT Cordless manual Why are some of the options in Assistant unavailable?

Page 101

Why are some of the options in Assistant unavailable?

Unavailable options are set using Administrator. To make changes to these options, contact the phone System Administrator.

Why can’t I use the lines I set through the Web UI?

If you are using softkeys (model 6757i CT RP) or programmable keys (model 6753i RP) as line keys, the line keys must be assigned by the system administrator, and then configured using the Web UI, and the phone must be restarted. The line keys only take effect after all of these steps are complete. See Configuring Multiple Lines (6753i RP & 6757i CT RP) on page 61.

Check that the line number assigned by the system administrator is the same as the line number configured on the Web UI, and that the phone has been restarted.

Why did I lose my call when I put it on hold?

You can put your calls on hold, if your phone supports that feature, or park it, using

the Response Point button . Calls put on hold for an extended time are

automatically terminated. If you think you will be away from the phone for a long time, park the call instead. (Response Point supports nine parking spaces for calls.)

Why aren't my voice messages showing up in my e-mail inbox as voicemail attachments?

If you are not receiving any e-mail messages or the e-mail messages do not have a voicemail attachment, the problem may be caused by one of the following:

•Your voicemail settings are not configured properly or your e-mail address was entered incorrectly. Verify that the Receive messages as attachments to e-mail checkbox is selected and your e-mail address is correct on the Voicemail tab.

•Your e-mail server or e-mail reader application’s spam or virus checker filtered the message. Look for the message in the Junk E-Mail or Deleted Items folder. Add the sending e-mail address to the list of approved senders so that messages from the base unit do not get filtered as junk e-mail in the future.

•If you received the e-mail message but there is no WAV file attachment, your e- mail server or e-mail program may have removed the attachment as part of virus filtering. (You can probably adjust the filters so that it will allow WAV file attachments, or add the sending e-mail address to the list of approved senders to prevent the e-mail application from removing attachments.)

•There may be a problem with the e-mail server configuration in the phone system. If you have verified that your configuration is correct and the messages are not being filtered as spam, report the problem to your phone System Administrator.

Why don't I see notifications for all my incoming calls?

Because Assistant support phones that have multiple extension numbers, it is possible to see more than one notification window at a time if multiple calls come in for these extension numbers simultaneously. Assistant displays a maximum of four notification windows. No notification window will appear if a fifth call comes in.

Troubleshooting

AastraLink RP Phone User Guide

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Contents AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents 100 About This Guide IntroductionIntroduction Aastra 6751i RP Aastra 6751i RP FeaturesPhone Models Aastra 6753i RP Aastra 6753i RP FeaturesAastra 6757i CT RP Phone Features 6757i CT RP Base UnitPhone Features 6757i CT RP Cordless Handset Initializing 6751i RP & 6753i RP Getting StartedIdle Screens 6751i RP & 6753i RP Phone Screens 6751i RP & 6753i RPOff-Hook Screen 6751i RP & 6753i RP No Service Screen 6751i RP & 6753i RPInitializing 6757i CT RP Administrator Guide Phone Screens 6757i CT RP Idle Screen Default 6757i CT RPOff-Hook Screen 6757i CT RP Idle Screen With Softkeys Configured 6757i CT RPNetwork Disconnected Screen 6757i CT RP Keys Key Description Key DescriptionsNavigation keys All models. Pressing the UP Keys 6753i RP & 6757i CT RP on Starting Assistant Using Microsoft Response Point AssistantInstalling Using Microsoft Response Point Assistant Recording a User Name With Assistant Changing Your Phone Settings With AssistantUsing computer-generated speech Recording audio from a phone Using a Prerecorded Sound File Removing Assistant Upgrading AssistantFinding Your Phone’s IP Address Accessing the Aastra Web UIPhone Options via the Aastra Web UI Using Your Web Browser Using AssistantPhone Options via the Aastra Web UI Headings Descriptions Dialing a Number Basic Phone FeaturesInternal Calls External CallsUsing a Headset Using Handsfree SpeakerphoneModel 6751i RP Models 6753i RP and 6757i CT RPIncoming Intercom Calls Advanced Volume Controls for the Headset MicMaking and Receiving Calls Using a Headset Enabling/Disabling Microphone and Auto-Answer RedialDeleting from the Redial List Last Number RedialRedial List Receiving Calls MuteAnswering an Incoming Call Sending an Incoming Call to VoicemailEnding Calls Configuring VoicemailVoicemail Retrieving Voicemail Voicemail IndicationRemote Voicemail Retrieval Forwarding CallsTransferring Manually Call TransferTransferring with Response Point Importing Contacts Call ParkContacts List in Assistant Basic Phone Features Editing Contacts Adding ContactsDeleting Contacts Call Notification Phone Directory List Accessing Your DirectorySaving Numbers and Names to the Phone Directory Saving from the DisplayEntering a New Number and Name into the Directory Saving from the Callers and Redial ListsSaved Directory John Burns Deleting Individual Directory Items Editing the DirectoryDeleting Items from Directory Deleting All Directory Items Callers ListCaller’s List Screen Display Accessing the Callers ListEditing in the Callers List Downloading the Callers List Deleting from the Callers ListDeleting individual Callers List entries Deleting all Callers List entriesRing Tones and Tone Sets Ring Tone Sets Ring TonesUsing the Aastra Web UI Configuring Ring Tones and Tone SetsUsing the Phone UI Click Operation-Reset Using the Aastra Phone UI Advanced Phone FeaturesUsing the IP Phone UI Configuring Multiple Lines 6753i RP & 6757i CT RPConferencing Calls Way Conference Calling 6753i RP & 6757i CT RPSpeeddial Prefix Conferencing two calls when already connectedSpeeddial Keys 6751i RP Creating a Speeddial Key from the Keypad Creating a Speeddial Key Using the Save KeyCreating a Speeddial Key Using the Aastra Web UI 6757i CT RP Top Softkeys Programmable Keys 6753i RP & 6757i CT RP6757i CT RP Bottom Softkeys 6753i RP Programmable Keys Line softkey to take effect Setting a Speeddial KeyUsing the Phone UI to save an existing number Using the Phone UI to enter a numberUsing the Aastra Web UI to enter a number Setting a Do Not Disturb DND KeySetting a Flash Key Accessing the XML Service Setting an XML KeyEditing a Programmable Key Deleting a Programmable Key Model M670i Model M675i Model M670i and M675i Expansion ModulesChanging Language on the Phone Keypad Foreign Language SupportSpecifying the Language to Use Changing Language on the Aastra Web UI Advanced Phone Features 6757i CT RP Handset Key Descriptions Using Your 6757i CT RP Cordless Handset6757i CT RP Handset Key Panel Intercom Accessing OptionsCustom name LanguageRing Tone Handset Pairing Call timerVibrate Key Lock On or OffFeature Key Programming Guidelines Finding the IP Address using the HandsetFeature Keys on the Handset RP Cordless Handset Programming Feature KeysIdle Mode Handset Keys Handset Icons and Status MessagesSoftkeys or Talk /Hold v KeyMultifunction Handset LED Indicator Handset Battery Indicator & Status Battery ChargingVolume Control Entering Characters and Numbers Directory List on the Cordless HandsetPress the Add soft key Adding to Handset DirectoryDialing from Callers List Callers List on the Cordless HandsetSaving to Handset Directory Deleting Item from Callers ListMaking Calls from the Cordless Handset Using a HeadsetPre-dialing a Number Receiving CallsCorey Line 516-2681 Public 000000 Private Line PgDown Select Pairing Your Handset Pairing and Unpairing Cordless HandsetsHandset Pairing Attempting to pair Cancel Done Unpairing Your Handset Handsets Successful Removal Failed Removal Emergency Number Description Defining an Emergency Dial PlanTroubleshooting Why can’t I use the lines I set through the Web UI? Why are some of the options in Assistant unavailable?Why did I lose my call when I put it on hold? Why dont I see notifications for all my incoming calls?Where did my contacts go? Warranty Repair Services Limited WarrantyAfter Warranty Service ExclusionsPage Numerics IndexAastraLink RP Phone User Guide AastraLink RP Phone User Guide 107 Index
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