Aastra Telecom 1600IP manual Use functions during a call, Enquiry calls during a call

Page 39

Office 1600IP	Use the phone like a professional
	Use functions during a call
	Page 39

Use functions during a call

Enquiry calls during a call

You are taking a call and want to call another subscriber without exi- ting the current call.

Enter the call number or the name of the required enquiry call party in the empty input field.

Click the Call key.

The first call is put on hold.

After receiving an enquiry, click the Call key displayed next to the enquiry party. You are connected to the call party again

Broker between the enquiring party and the call party

Brokering

Brokering

You have initiated an enquiry and want to switch to the first call party without disconnecting the enquiring party.

Click the Brokering Foxkey during the call. The enquiring party is put on hold.

Press the same Foxkey again to return the enquiring party.

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Contents Ascotel IntelliGate Telecommunication Systems Make advanced media settings ContentSecurity information PurposeFunctional scope Availability Additional equipmentExclusion of liability Use Office 1600/1600IP on an individual workstation Before you get startedTopics overview Flexible use of Office 1600/1600IPUse of Office 1600/1600IP as a group tool Use Office 1600/1600IP on multiple workstationsUse Office 1600IP on a portable PC Starting Office 1600/1600IP Operating Office 1600/1600IPLearn about the graphical user interface Familiarizing yourself with the media device Office 1600IP Learn about the Media device OfficeLearn about Operation keys/Foxkeys Action Learn about key combinationsKey combination SituationAction Last-number redial selection list is opened Customise the phone to meet your needs Customise the phone to meet yourNeeds Open on startup Make general settingsChange PIN Determine view behaviourChange user language Enter address of Internet phone bookEnter own email address Select ring devices Make media settings Office 1600IP onlySet volume Select voice reproductionSelect bandwidth area Make advanced media settings Office 1600IP onlyMake media stack settings Deactivate Automatic ConfigurationSet tones and melodies Office 1600IP only Record personal greeting Setting up the voice mailboxActivate / deactivate greeting Playing back a personal greetingTelephony made simple You are receiving a call Suppress ringing signal discrete ringing Office 1600IP onlyEnd a call Adjust volume of voice reproduction Office 1600IP onlySave the callers name and call number Dial with the call number You want to place a callYour Office 1600/1600IP is idle See Maintain contacts, Dial from the phone book contactsDial from an external phone book See Make general settings,Dial from the journal Dial with a number keyRespond to unanswered calls Journal pushbuttonUnanswered calls and messages Office 1600IP Telephony made simple You want to place a call Set the call volume Office 1600IP only During the callMicrophone on/off Office 1600IP only Open listening mode Office 1600IP only Learn about the journal Understand journal entriesMeaning Double click entry Save a journal entry as private contact Sort journal entriesDelete journal entries manually Retain journal entries Use the phone like a professional Use convenience functions Request a callbackAnswer callback request Reply or reject call waiting Send a call waiting signal to a subscriberUse functions during a call Enquiry calls during a callBroker between the enquiring party and the call party Transfer a call party without prior notification Transfer a call party with prior notificationMake a conference call Provide information for initiator of call forwarding Manage absenceForward call call forwarding Take back call forwardingEnter your call log and click Send a message in the toolbar Cope with special situations Activate/deactivate Dtmf mode tone selectionDeflect a call during the calling phase Reject a call during the calling phaseDefine and assign number keys Use number keysDelete number key Define and assign team keys Use team keysSymbol Status Delete team keyUnderstand team key status Pick up call for team partner Call team partnerDefine and assign function keys Use function keysUnderstand functions FunctionProperty Mcid Delete function key Use function keyAppointment reminder call Use function codesForward calls CFU Use the phone like a professionalFunction # procedure Function # procedure User group UG Use text messages Send text messages Use text messagesSend text messages to subscribers Send text messages as email Forward text messages Receive text messagesReceive text messages Reply to text messagesRead unread text messages Maintain contacts Enter personal details Create a new contactMaintain contacts Create a new contactEnter the address Enter phone numbers, email, and URLClick Address Save a private contact Edit a contact Edit a contactDelete a private contact External phone book Call within the group Member in a workgroup Call within the groupLog into a workgroup Understand call distribution Open the group overview busy lamp keyAnswer calls Activate / deactivate break Finish wrap up timeLog out of workgroup Dial from a workgroupEnter phone calls Create new ticketClick New work ticket Add call log to existing work ticket Create workgroup Manage workgroupsExplanation Workgroup settingsSetting Monitor status and log members in/outDelete work ticket Index Office 1600IP