Aastra Telecom 1600IP manual Call within the group, Topics overview

Page 69

Office 1600IP

Call within the group

Page 69

Call within the group

If several people deal with customer matters on the phone, it makes sense to create workgroups. Regardless of whether you work in a booking office, on a help desk, for an info line or customer service centre, Office 1600/1600IP is a user-friendly group tool.

In addition to conventional group functions such as break, wrap-up time, and group overview (busy lamp key), Office 1600/1600IP provides members of the workgroup with a common platform for logging calls.

With group administrator rights, you can determine the members of the workgroup and make other group-specific changes.

Note: For the system administrator:

The group functions, together with the corresponding system configu- ration, largely cover the functionality of a key telephone.

Note: The group functions are not included in the standard licence of the Office 1600/1600IP.

Topics overview

Member in a workgroup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 70 Enter phone calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 75 Manage workgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 77

Image 69

Contents Ascotel IntelliGate Telecommunication Systems Make advanced media settings ContentSecurity information PurposeFunctional scope Availability Additional equipmentExclusion of liability Topics overview Before you get startedFlexible use of Office 1600/1600IP Use Office 1600/1600IP on an individual workstationUse of Office 1600/1600IP as a group tool Use Office 1600/1600IP on multiple workstationsUse Office 1600IP on a portable PC Starting Office 1600/1600IP Operating Office 1600/1600IPLearn about the graphical user interface Familiarizing yourself with the media device Office 1600IP Learn about the Media device OfficeLearn about Operation keys/Foxkeys Key combination Learn about key combinationsSituation ActionAction Last-number redial selection list is opened Customise the phone to meet your needs Customise the phone to meet yourNeeds Change PIN Make general settingsDetermine view behaviour Open on startupChange user language Enter address of Internet phone bookEnter own email address Set volume Make media settings Office 1600IP onlySelect voice reproduction Select ring devicesMake media stack settings Make advanced media settings Office 1600IP onlyDeactivate Automatic Configuration Select bandwidth areaSet tones and melodies Office 1600IP only Activate / deactivate greeting Setting up the voice mailboxPlaying back a personal greeting Record personal greetingTelephony made simple You are receiving a call Suppress ringing signal discrete ringing Office 1600IP onlyEnd a call Adjust volume of voice reproduction Office 1600IP onlySave the callers name and call number Dial with the call number You want to place a callYour Office 1600/1600IP is idle See Maintain contacts, Dial from the phone book contactsDial from an external phone book See Make general settings,Dial from the journal Dial with a number keyRespond to unanswered calls Journal pushbuttonUnanswered calls and messages Office 1600IP Telephony made simple You want to place a call Set the call volume Office 1600IP only During the callMicrophone on/off Office 1600IP only Open listening mode Office 1600IP only Learn about the journal Understand journal entriesMeaning Double click entry Save a journal entry as private contact Sort journal entriesDelete journal entries manually Retain journal entriesUse the phone like a professional Use convenience functions Request a callbackAnswer callback request Reply or reject call waiting Send a call waiting signal to a subscriberUse functions during a call Enquiry calls during a callBroker between the enquiring party and the call party Transfer a call party without prior notification Transfer a call party with prior notificationMake a conference call Forward call call forwarding Manage absenceTake back call forwarding Provide information for initiator of call forwardingEnter your call log and click Send a message in the toolbar Deflect a call during the calling phase Activate/deactivate Dtmf mode tone selectionReject a call during the calling phase Cope with special situationsDefine and assign number keys Use number keysDelete number key Define and assign team keys Use team keysSymbol Status Delete team keyUnderstand team key status Pick up call for team partner Call team partnerDefine and assign function keys Use function keysUnderstand functions FunctionProperty Mcid Delete function key Use function keyAppointment reminder call Use function codesForward calls CFU Use the phone like a professionalFunction # procedure Function # procedure User group UG Use text messages Send text messages Use text messagesSend text messages to subscribers Send text messages as email Receive text messages Receive text messagesReply to text messages Forward text messagesRead unread text messages Maintain contacts Maintain contacts Create a new contactCreate a new contact Enter personal detailsEnter the address Enter phone numbers, email, and URLClick Address Save a private contact Edit a contact Edit a contactDelete a private contact External phone book Call within the group Member in a workgroup Call within the groupLog into a workgroup Understand call distribution Open the group overview busy lamp keyAnswer calls Activate / deactivate break Finish wrap up timeLog out of workgroup Dial from a workgroupEnter phone calls Create new ticketClick New work ticket Add call log to existing work ticket Create workgroup Manage workgroupsSetting Workgroup settingsMonitor status and log members in/out ExplanationDelete work ticket Index Office 1600IP