Aastra Telecom 1600IP manual Manage workgroups, Create workgroup

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Office 1600IP	Call within the group
	Manage workgroups
	Page 77

Manage workgroups

In workgroup management, you can add or exclude members, determine call dis- tribution and call duration, define the wrap up time, and make other settings, providing you have the necessary authorization.

Create workgroup

You are the group administrator for one or more workgroups.

Click Manage workgroups... in the Workgroup menu. The dialog for managing workgroups is opened.

Click the tab of the workgroup you want to manage.

Select the workgroup members you want from the user list (at the right), then click the Move left key.

You can use the Move right key to exclude members from the workgroup.

You can use the Move up and Move down key to modify the sort sequence of the members

Make the settings described further below in line with your require- ments.

Click Apply to save the settings without exiting the view or on OK to save the settings and close the dialog.

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Contents Ascotel IntelliGate Telecommunication Systems Make advanced media settings ContentFunctional scope Security informationPurpose Exclusion of liability AvailabilityAdditional equipment Topics overview Before you get startedFlexible use of Office 1600/1600IP Use Office 1600/1600IP on an individual workstationUse Office 1600IP on a portable PC Use of Office 1600/1600IP as a group toolUse Office 1600/1600IP on multiple workstations Starting Office 1600/1600IP Operating Office 1600/1600IPLearn about the graphical user interface Familiarizing yourself with the media device Office 1600IP Learn about the Media device OfficeLearn about Operation keys/Foxkeys Key combination Learn about key combinationsSituation ActionAction Last-number redial selection list is opened Needs Customise the phone to meet your needsCustomise the phone to meet your Change PIN Make general settingsDetermine view behaviour Open on startupEnter own email address Change user languageEnter address of Internet phone book Set volume Make media settings Office 1600IP onlySelect voice reproduction Select ring devicesMake media stack settings Make advanced media settings Office 1600IP onlyDeactivate Automatic Configuration Select bandwidth areaSet tones and melodies Office 1600IP only Activate / deactivate greeting Setting up the voice mailboxPlaying back a personal greeting Record personal greetingTelephony made simple You are receiving a call Suppress ringing signal discrete ringing Office 1600IP onlyEnd a call Adjust volume of voice reproduction Office 1600IP onlySave the callers name and call number Dial with the call number You want to place a callYour Office 1600/1600IP is idle See Maintain contacts, Dial from the phone book contactsDial from an external phone book See Make general settings,Dial from the journal Dial with a number keyUnanswered calls and messages Respond to unanswered callsJournal pushbutton Office 1600IP Telephony made simple You want to place a call Microphone on/off Office 1600IP only Set the call volume Office 1600IP onlyDuring the call Open listening mode Office 1600IP only Meaning Double click entry Learn about the journalUnderstand journal entries Save a journal entry as private contact Sort journal entriesDelete journal entries manually Retain journal entriesUse the phone like a professional Answer callback request Use convenience functionsRequest a callback Reply or reject call waiting Send a call waiting signal to a subscriberBroker between the enquiring party and the call party Use functions during a callEnquiry calls during a call Transfer a call party without prior notification Transfer a call party with prior notificationMake a conference call Forward call call forwarding Manage absenceTake back call forwarding Provide information for initiator of call forwardingEnter your call log and click Send a message in the toolbar Deflect a call during the calling phase Activate/deactivate Dtmf mode tone selectionReject a call during the calling phase Cope with special situationsDefine and assign number keys Use number keysDelete number key Define and assign team keys Use team keysUnderstand team key status Symbol StatusDelete team key Pick up call for team partner Call team partnerDefine and assign function keys Use function keysProperty Understand functionsFunction Mcid Delete function key Use function keyAppointment reminder call Use function codesForward calls CFU Use the phone like a professionalFunction # procedure Function # procedure User group UG Use text messages Send text messages to subscribers Send text messagesUse text messages Send text messages as email Receive text messages Receive text messagesReply to text messages Forward text messagesRead unread text messages Maintain contacts Maintain contacts Create a new contactCreate a new contact Enter personal detailsClick Address Enter the addressEnter phone numbers, email, and URL Save a private contact Delete a private contact Edit a contactEdit a contact External phone book Call within the group Log into a workgroup Member in a workgroupCall within the group Understand call distribution Open the group overview busy lamp keyAnswer calls Activate / deactivate break Finish wrap up time Log out of workgroup Dial from a workgroupClick New work ticket Enter phone callsCreate new ticket Add call log to existing work ticket Create workgroup Manage workgroupsSetting Workgroup settingsMonitor status and log members in/out ExplanationDelete work ticket Index Office 1600IP