Aastra Telecom Use of Office 1600/1600IP as a group tool, Use Office 1600IP on a portable PC

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Office 1600IP

Before you get started

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Use of Office 1600/1600IP as a group tool

If several people deal with customer matters on the phone, it makes sense to create workgroups. Regardless of whether you work in a booking office, on a help desk, for an info line or customer service centre, Office 1600/1600IP is a user-friendly group tool. For more information on this, see "Call within the group", Page 69.

Note: The group functions are not included in the standard licence of the Office 1600/1600IP.

Use Office 1600/1600IP on multiple workstations

You can set up your personal Office 1600/1600IP on multiple PCs. The calls are then offered automatically on the PC you are currently using. Do you sometimes work from home, and have a connection to your company’s IP network? At soon you start Office 1600IP, the calls are offered automatically. If you display a connec- tion, the person you are calling sees your office number on their display.

Note: Your Office 1600/1600IP can be open on only one PC at a time. When you start the softphone on a second PC, you are asked whether the application at the other PC is to be closed automatically.

Use Office 1600IP on a portable PC

If you installed your Office 1600IP on a portable PC, you can use the phone any- where where you can log on from your PC to the company network with the Office 1600IP server. As soon as you start the softphone, the calls are automatically offered to you, wherever you are. If you display a connection, the person you are calling sees your office number on their display.

Use Office 1600/1600IP together with a mobile system terminal

If you’re not already using a mobile system terminal (cordless DECT handset) as a media device for your Office 1600, you can also use your Office 1600/1600IP in Twin mode with the handset: While the handset is in the charging bay, the calls are diverted to Office 1600/1600IP. As soon as you remove the handset from the charg- ing bay, calls are forwarded to the handset.

In Twin Comfort mode, your handset also copies the entries of the call lists, the last- number redial entries and the private telephone book entries (max. 100 entries).

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Contents Ascotel IntelliGate Telecommunication Systems Content Make advanced media settingsSecurity information PurposeFunctional scope Availability Additional equipmentExclusion of liability Flexible use of Office 1600/1600IP Before you get startedTopics overview Use Office 1600/1600IP on an individual workstationUse of Office 1600/1600IP as a group tool Use Office 1600/1600IP on multiple workstationsUse Office 1600IP on a portable PC Operating Office 1600/1600IP Starting Office 1600/1600IPLearn about the graphical user interface Learn about the Media device Office Familiarizing yourself with the media device Office 1600IPLearn about Operation keys/Foxkeys Situation Learn about key combinationsKey combination ActionAction Last-number redial selection list is opened Customise the phone to meet your needs Customise the phone to meet yourNeeds Determine view behaviour Make general settingsChange PIN Open on startupChange user language Enter address of Internet phone bookEnter own email address Select voice reproduction Make media settings Office 1600IP onlySet volume Select ring devicesDeactivate Automatic Configuration Make advanced media settings Office 1600IP onlyMake media stack settings Select bandwidth areaSet tones and melodies Office 1600IP only Playing back a personal greeting Setting up the voice mailboxActivate / deactivate greeting Record personal greetingTelephony made simple Suppress ringing signal discrete ringing Office 1600IP only You are receiving a callAdjust volume of voice reproduction Office 1600IP only End a callSave the callers name and call number You want to place a call Dial with the call numberYour Office 1600/1600IP is idle Dial from the phone book contacts See Maintain contacts,See Make general settings, Dial from an external phone bookDial with a number key Dial from the journalRespond to unanswered calls Journal pushbuttonUnanswered calls and messages Office 1600IP Telephony made simple You want to place a call Set the call volume Office 1600IP only During the callMicrophone on/off Office 1600IP only Open listening mode Office 1600IP only Learn about the journal Understand journal entriesMeaning Double click entry Sort journal entries Save a journal entry as private contactRetain journal entries Delete journal entries manuallyUse the phone like a professional Use convenience functions Request a callbackAnswer callback request Send a call waiting signal to a subscriber Reply or reject call waitingUse functions during a call Enquiry calls during a callBroker between the enquiring party and the call party Transfer a call party with prior notification Transfer a call party without prior notificationMake a conference call Take back call forwarding Manage absenceForward call call forwarding Provide information for initiator of call forwardingEnter your call log and click Send a message in the toolbar Reject a call during the calling phase Activate/deactivate Dtmf mode tone selectionDeflect a call during the calling phase Cope with special situationsUse number keys Define and assign number keysDelete number key Use team keys Define and assign team keysSymbol Status Delete team keyUnderstand team key status Call team partner Pick up call for team partnerUse function keys Define and assign function keysUnderstand functions FunctionProperty Mcid Use function key Delete function keyUse function codes Appointment reminder callUse the phone like a professional Forward calls CFUFunction # procedure Function # procedure User group UG Use text messages Send text messages Use text messagesSend text messages to subscribers Send text messages as email Reply to text messages Receive text messagesReceive text messages Forward text messagesRead unread text messages Maintain contacts Create a new contact Create a new contactMaintain contacts Enter personal detailsEnter the address Enter phone numbers, email, and URLClick Address Save a private contact Edit a contact Edit a contactDelete a private contact External phone book Call within the group Member in a workgroup Call within the groupLog into a workgroup Open the group overview busy lamp key Understand call distributionAnswer calls Finish wrap up time Activate / deactivate breakDial from a workgroup Log out of workgroupEnter phone calls Create new ticketClick New work ticket Add call log to existing work ticket Manage workgroups Create workgroupMonitor status and log members in/out Workgroup settingsSetting ExplanationDelete work ticket Index Office 1600IP