Aastra Telecom 1600IP manual Add call log to existing work ticket

Page 76

Office 1600IP	Call within the group
	Enter phone calls
	Page 76

Add call log to existing work ticket

For each call, you can decide whether you want to open a new work ticket or whether you want to add the new call log to an existing work ticket.

You are taking the call. Work tickets with call logs already exist for the call number.

Click Journal in the toolbar and select your workgroup's tab.

All work tickets in the list that contain one or more call logs with the same caller’s number are highlighted in yellow.

You can now open one of the highlighted work tickets, one of the other listed work tickets, or a new work ticket. You open one of the highligh- ted work tickets:

Select one of the work tickets in the list that is highlighted in yellow, and click Open work ticket.

The work ticket dialog and a new call log (in the middle frame) are opened. The call logs already entered are displayed in the bottom frame.

Enter your call log in the middle frame.

Save the call log you just entered.

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Contents Ascotel IntelliGate Telecommunication Systems Content Make advanced media settingsPurpose Security informationFunctional scope Additional equipment AvailabilityExclusion of liability Before you get started Topics overviewFlexible use of Office 1600/1600IP Use Office 1600/1600IP on an individual workstationUse Office 1600/1600IP on multiple workstations Use of Office 1600/1600IP as a group toolUse Office 1600IP on a portable PC Operating Office 1600/1600IP Starting Office 1600/1600IPLearn about the graphical user interface Learn about the Media device Office Familiarizing yourself with the media device Office 1600IPLearn about Operation keys/Foxkeys Learn about key combinations Key combinationSituation ActionAction Last-number redial selection list is opened Customise the phone to meet your Customise the phone to meet your needsNeeds Make general settings Change PINDetermine view behaviour Open on startupEnter address of Internet phone book Change user languageEnter own email address Make media settings Office 1600IP only Set volumeSelect voice reproduction Select ring devicesMake advanced media settings Office 1600IP only Make media stack settingsDeactivate Automatic Configuration Select bandwidth areaSet tones and melodies Office 1600IP only Setting up the voice mailbox Activate / deactivate greetingPlaying back a personal greeting Record personal greetingTelephony made simple Suppress ringing signal discrete ringing Office 1600IP only You are receiving a callAdjust volume of voice reproduction Office 1600IP only End a callSave the callers name and call number You want to place a call Dial with the call numberYour Office 1600/1600IP is idle Dial from the phone book contacts See Maintain contacts,See Make general settings, Dial from an external phone bookDial with a number key Dial from the journalJournal pushbutton Respond to unanswered callsUnanswered calls and messages Office 1600IP Telephony made simple You want to place a call During the call Set the call volume Office 1600IP onlyMicrophone on/off Office 1600IP only Open listening mode Office 1600IP only Understand journal entries Learn about the journalMeaning Double click entry Sort journal entries Save a journal entry as private contactRetain journal entries Delete journal entries manuallyUse the phone like a professional Request a callback Use convenience functionsAnswer callback request Send a call waiting signal to a subscriber Reply or reject call waitingEnquiry calls during a call Use functions during a callBroker between the enquiring party and the call party Transfer a call party with prior notification Transfer a call party without prior notificationMake a conference call Manage absence Forward call call forwardingTake back call forwarding Provide information for initiator of call forwardingEnter your call log and click Send a message in the toolbar Activate/deactivate Dtmf mode tone selection Deflect a call during the calling phaseReject a call during the calling phase Cope with special situationsUse number keys Define and assign number keysDelete number key Use team keys Define and assign team keysDelete team key Symbol StatusUnderstand team key status Call team partner Pick up call for team partnerUse function keys Define and assign function keysFunction Understand functionsProperty Mcid Use function key Delete function keyUse function codes Appointment reminder callUse the phone like a professional Forward calls CFUFunction # procedure Function # procedure User group UG Use text messages Use text messages Send text messagesSend text messages to subscribers Send text messages as email Receive text messages Receive text messagesReply to text messages Forward text messagesRead unread text messages Maintain contacts Create a new contact Maintain contactsCreate a new contact Enter personal detailsEnter phone numbers, email, and URL Enter the addressClick Address Save a private contact Edit a contact Edit a contactDelete a private contact External phone book Call within the group Call within the group Member in a workgroupLog into a workgroup Open the group overview busy lamp key Understand call distributionAnswer calls Finish wrap up time Activate / deactivate breakDial from a workgroup Log out of workgroupCreate new ticket Enter phone callsClick New work ticket Add call log to existing work ticket Manage workgroups Create workgroupWorkgroup settings SettingMonitor status and log members in/out ExplanationDelete work ticket Index Office 1600IP