Aastra Telecom 1600IP manual Workgroup settings, Monitor status and log members in/out, Setting

Page 78

Office 1600IP	Call within the group
	Manage workgroups
	Page 78

Workgroup settings:

Setting

Name

Call distribution

Call duration

Wrap up time

Auto-save call log

Explanation

Here, you can change the name of the workgroup

A call is generally displayed according to the sequence in the list of members.

With Linear, the first member on the list is always called first

With Cyclic the next member in sequence is always called first

A call is signalled to a member for the time entered here, before it is forwarded to the next member.

Length of the wrap up time

Activate Auto-save call log if you want a call log to be automatically opened and saved for each call (see also "Create new ticket", Page 75).

Monitor status and log members in/out

You want to see who is already logged into the workgroup, and if necessary, log other members in or out.

In the Workgroup menu, click Manage workgroups, and then click the tab for the workgroup you want to manage.

The members are listed in the left-hand frame.

If there is a checkmark next to Logged in for a member, the member is already logged in.

At this point, you can log the member in or out yourself.

Click Apply to save the settings without exiting the view or on OK to save the settings and close the dialog.

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Contents Ascotel IntelliGate Telecommunication Systems Content Make advanced media settingsSecurity information PurposeFunctional scope Availability Additional equipmentExclusion of liability Flexible use of Office 1600/1600IP Before you get startedTopics overview Use Office 1600/1600IP on an individual workstationUse of Office 1600/1600IP as a group tool Use Office 1600/1600IP on multiple workstationsUse Office 1600IP on a portable PC Operating Office 1600/1600IP Starting Office 1600/1600IPLearn about the graphical user interface Learn about the Media device Office Familiarizing yourself with the media device Office 1600IPLearn about Operation keys/Foxkeys Situation Learn about key combinationsKey combination ActionAction Last-number redial selection list is opened Customise the phone to meet your needs Customise the phone to meet yourNeeds Determine view behaviour Make general settingsChange PIN Open on startupChange user language Enter address of Internet phone bookEnter own email address Select voice reproduction Make media settings Office 1600IP onlySet volume Select ring devicesDeactivate Automatic Configuration Make advanced media settings Office 1600IP onlyMake media stack settings Select bandwidth areaSet tones and melodies Office 1600IP only Playing back a personal greeting Setting up the voice mailboxActivate / deactivate greeting Record personal greetingTelephony made simple Suppress ringing signal discrete ringing Office 1600IP only You are receiving a callAdjust volume of voice reproduction Office 1600IP only End a callSave the callers name and call number You want to place a call Dial with the call numberYour Office 1600/1600IP is idle Dial from the phone book contacts See Maintain contacts,See Make general settings, Dial from an external phone bookDial with a number key Dial from the journalRespond to unanswered calls Journal pushbuttonUnanswered calls and messages Office 1600IP Telephony made simple You want to place a call Set the call volume Office 1600IP only During the callMicrophone on/off Office 1600IP only Open listening mode Office 1600IP only Learn about the journal Understand journal entriesMeaning Double click entry Sort journal entries Save a journal entry as private contactRetain journal entries Delete journal entries manuallyUse the phone like a professional Use convenience functions Request a callbackAnswer callback request Send a call waiting signal to a subscriber Reply or reject call waitingUse functions during a call Enquiry calls during a callBroker between the enquiring party and the call party Transfer a call party with prior notification Transfer a call party without prior notificationMake a conference call Take back call forwarding Manage absenceForward call call forwarding Provide information for initiator of call forwardingEnter your call log and click Send a message in the toolbar Reject a call during the calling phase Activate/deactivate Dtmf mode tone selectionDeflect a call during the calling phase Cope with special situationsUse number keys Define and assign number keysDelete number key Use team keys Define and assign team keysSymbol Status Delete team keyUnderstand team key status Call team partner Pick up call for team partnerUse function keys Define and assign function keysUnderstand functions FunctionProperty Mcid Use function key Delete function keyUse function codes Appointment reminder callUse the phone like a professional Forward calls CFUFunction # procedure Function # procedure User group UG Use text messages Send text messages Use text messagesSend text messages to subscribers Send text messages as email Reply to text messages Receive text messagesReceive text messages Forward text messagesRead unread text messages Maintain contacts Create a new contact Create a new contactMaintain contacts Enter personal detailsEnter the address Enter phone numbers, email, and URLClick Address Save a private contact Edit a contact Edit a contactDelete a private contact External phone book Call within the group Member in a workgroup Call within the groupLog into a workgroup Open the group overview busy lamp key Understand call distributionAnswer calls Finish wrap up time Activate / deactivate breakDial from a workgroup Log out of workgroup Enter phone calls Create new ticket Click New work ticket Add call log to existing work ticket Manage workgroups Create workgroupMonitor status and log members in/out Workgroup settingsSetting ExplanationDelete work ticket Index Office 1600IP