Aastra Telecom 1600IP manual Open the group overview busy lamp key, Understand call distribution

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Office 1600IP	Call within the group
	Member in a workgroup
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Open the group overview (busy lamp key)

All the members of a workgroup are listed in the group overview. You can also see whether a member is active or taking a call, or whether a call is being signalled to a member.

You are logged into your workgroups.

Your Office 1600/1600IP is idle.

Click Groups in the toolbar.

The group view is opened with one additional tab per workgroup (workgroup tabs).

Open workgroup tab.

In the workgroup tab , all members of the group have a member key. If a member is not logged in or is currently on a break, his/her display is light grey and not active. The symbol for an active member key also shows you whether a member is free or on the phone, who the call party is, or whether a call is being signalled to him/her.

Understand call distribution

A call is offered to a member of a workgroup. If this member does not take the call within a defined period, the call is signalled to the next member. If the call is not taken by the last member, the system sends the call back to the first member.

Your group administrator can define whether the next call is initially signalled to the same member, or whether it is signalled to the next member in the sequence, in order to ensure more a even distribution of the calls.

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Contents Ascotel IntelliGate Telecommunication Systems Make advanced media settings ContentFunctional scope Security informationPurpose Exclusion of liability AvailabilityAdditional equipment Use Office 1600/1600IP on an individual workstation Before you get startedTopics overview Flexible use of Office 1600/1600IPUse Office 1600IP on a portable PC Use of Office 1600/1600IP as a group toolUse Office 1600/1600IP on multiple workstations Starting Office 1600/1600IP Operating Office 1600/1600IPLearn about the graphical user interface Familiarizing yourself with the media device Office 1600IP Learn about the Media device OfficeLearn about Operation keys/Foxkeys Action Learn about key combinationsKey combination SituationAction Last-number redial selection list is opened Needs Customise the phone to meet your needsCustomise the phone to meet your Open on startup Make general settingsChange PIN Determine view behaviourEnter own email address Change user languageEnter address of Internet phone book Select ring devices Make media settings Office 1600IP onlySet volume Select voice reproductionSelect bandwidth area Make advanced media settings Office 1600IP onlyMake media stack settings Deactivate Automatic ConfigurationSet tones and melodies Office 1600IP only Record personal greeting Setting up the voice mailboxActivate / deactivate greeting Playing back a personal greetingTelephony made simple You are receiving a call Suppress ringing signal discrete ringing Office 1600IP onlyEnd a call Adjust volume of voice reproduction Office 1600IP onlySave the callers name and call number Dial with the call number You want to place a callYour Office 1600/1600IP is idle See Maintain contacts, Dial from the phone book contactsDial from an external phone book See Make general settings,Dial from the journal Dial with a number keyUnanswered calls and messages Respond to unanswered callsJournal pushbutton Office 1600IP Telephony made simple You want to place a call Microphone on/off Office 1600IP only Set the call volume Office 1600IP onlyDuring the call Open listening mode Office 1600IP only Meaning Double click entry Learn about the journalUnderstand journal entries Save a journal entry as private contact Sort journal entriesDelete journal entries manually Retain journal entriesUse the phone like a professional Answer callback request Use convenience functionsRequest a callback Reply or reject call waiting Send a call waiting signal to a subscriberBroker between the enquiring party and the call party Use functions during a callEnquiry calls during a call Transfer a call party without prior notification Transfer a call party with prior notificationMake a conference call Provide information for initiator of call forwarding Manage absenceForward call call forwarding Take back call forwardingEnter your call log and click Send a message in the toolbar Cope with special situations Activate/deactivate Dtmf mode tone selectionDeflect a call during the calling phase Reject a call during the calling phaseDefine and assign number keys Use number keysDelete number key Define and assign team keys Use team keysUnderstand team key status Symbol StatusDelete team key Pick up call for team partner Call team partnerDefine and assign function keys Use function keysProperty Understand functionsFunction Mcid Delete function key Use function keyAppointment reminder call Use function codesForward calls CFU Use the phone like a professionalFunction # procedure Function # procedure User group UG Use text messages Send text messages to subscribers Send text messagesUse text messages Send text messages as email Forward text messages Receive text messagesReceive text messages Reply to text messagesRead unread text messages Maintain contacts Enter personal details Create a new contactMaintain contacts Create a new contactClick Address Enter the addressEnter phone numbers, email, and URL Save a private contact Delete a private contact Edit a contactEdit a contact External phone book Call within the group Log into a workgroup Member in a workgroupCall within the group Understand call distribution Open the group overview busy lamp keyAnswer calls Activate / deactivate break Finish wrap up timeLog out of workgroup Dial from a workgroupClick New work ticket Enter phone callsCreate new ticket Add call log to existing work ticket Create workgroup Manage workgroupsExplanation Workgroup settingsSetting Monitor status and log members in/outDelete work ticket Index Office 1600IP