Polycom IP 5000, 1725-30965-001 manual Transferring Calls

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User Guide for the Polycom® SoundStation® IP 5000 Phone

The following figure shows that your phone has two calls, and you’re currently viewing the first (most recent) call.

To scroll through calls, press or .

To place a call on hold:

>>During a call, press the Hold soft key.

The console LEDs flash red to indicate that a call is on hold.

To resume a call on hold:

>>While a call is on hold, press the Resume soft key.

Transferring Calls

When you transfer a call, you have the option to talk to the party to whom you’re transferring the call, or you can automatically transfer the call without speaking to the other party.

To transfer a call:

1.During a call, press the Trnsfer soft key. The active call is placed on hold.

2.Place a call to the party to whom you want to transfer the call.

3.When you hear the ring-back sound, or after you speak with the other party, press the Trnsfer soft key.

To cancel the transfer before the call connects, and return to the original call, press the Cancel soft key.

You can automatically transfer the call without speaking to the second party. After you complete step 1, press the Blind soft key. Then, complete step 2. The transfer automatically completes.

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Contents User Guide for Polycom SoundStation IP 5000 Phone Trademark Information Contents User Guide for the Polycom SoundStation IP 5000 Phone Registering the Phone Before You Use Your PhoneUsing the Keypad Display ScreenPhone Status Indicators Indicators Line Call IconIcon Line or Call State Description Navigating Menus and Calls If you want to Then do thisEntering Data and Enabling Items Tips for Using a Conference Phone Calling and Answering Answering CallsPlacing Calls Calling by Entering a Phone Number To view this call list Press this arrow key Press While Your Phone Rings Ending CallsRejecting Calls While Your Phone Rings During Calls Forwarding Calls While Your Phone RingsHolding and Resuming Calls Transferring Calls Hosting Conference Calls ActiveConference screen displaysHolding and Resuming Conferences Changing the Way Calls are Answered Forwarding CallsRejecting Calls from a Contact Temporarily Refusing All Calls Do Not Disturb Diverting Calls from a Contact to Another PartyWorking with Call Lists Viewing Call Lists Clearing Call List Entries Editing Call List EntriesWorking with Contact Directory Searching Contact DirectoryUpdating Contact Directory To add a Contact Directory entry manually To add a Contact Directory entry from a call list You can delete an entry in the Contact Directory Working with Corporate Directory Searching Corporate DirectoryControlling What is Heard Saving Corporate Directory Search ResultsChanging the Ring Tone Setting Unique Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Customizing the Phone Display Muting the MicrophoneChanging the Language Changing the Time and Date Display Changing the Time and Date Order Changing the Screen Contrast Changing the BacklightPress , and then select Settings Basic Backlight Intensity Symptom Problem Corrective Action TroubleshootingPower and Startup Status Network Ethernet. FromControls Functioning onAccess to Screens and Systems CallingDisplays Screen Contrast onOverall Functioning Settings Basic Restart PhoneAudio Productivity SuiteTesting Phone Hardware Service Agreements Governing LawLimitations of Liability Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions ModificationsSafety and Compliance Polycom SoundStation IP 5000 Menu Structure From previous End-User License Agreement for Polycom Software Support Services Limitation of Liability Miscellaneous

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