Polycom 1725-30965-001, IP 5000 Audio, Overall Functioning, Productivity Suite, Status Licenses

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User Guide for the Polycom® SoundStation® IP 5000 Phone

Audio

Symptom	Problem	Corrective Action

The speaker has no audible	Speaker volume is low.	Adjust the speaker volume. During a call,
sound.		press			to adjust the volume.
		press			to adjust the volume.

Overall Functioning

Symptom	Problem	Corrective Action

The phone is malfunctioning.	The phone may need to be	Restart the phone:
	restarted.	Note: If your phone malfunctions, you may
		be able to restore normal operation
		without restarting it. Before you restart
		your phone, contact your system
		administrator.
		• Press	, and then select
		Settings > Basic > Restart Phone.
		The Restart Phone screen displays.
		The message “Are you sure?”
		displays. To restart the phone, press
		the Yes soft key.
		The restart process begins. The process
		ends when the idle screen displays.

Productivity Suite

Symptom	Problem	Corrective Action

You’re trying to access Corporate	The license isn’t installed on your	Do the following:
Directory, but it isn’t available on	phone or it has expired.
your phone.		1.	Press	, and then select
		1.	Press	, and then select
			Status > Licenses.
		2.	From the Licenses screen, verify that
			Corporate Directory has a valid
			license.

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Contents User Guide for Polycom SoundStation IP 5000 Phone Trademark Information Contents User Guide for the Polycom SoundStation IP 5000 Phone Before You Use Your Phone Registering the PhoneDisplay Screen Using the KeypadIndicators Line Call Icon Phone Status IndicatorsIcon Line or Call State Description If you want to Then do this Navigating Menus and CallsEntering Data and Enabling Items Tips for Using a Conference Phone Answering Calls Calling and AnsweringPlacing Calls Calling by Entering a Phone Number To view this call list Press this arrow key Press Ending Calls While Your Phone RingsRejecting Calls While Your Phone Rings Forwarding Calls While Your Phone Rings During CallsHolding and Resuming Calls Transferring Calls ActiveConference screen displays Hosting Conference CallsHolding and Resuming Conferences Forwarding Calls Changing the Way Calls are AnsweredRejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not DisturbWorking with Call Lists Viewing Call Lists Editing Call List Entries Clearing Call List EntriesSearching Contact Directory Working with Contact DirectoryUpdating Contact Directory To add a Contact Directory entry manually To add a Contact Directory entry from a call list You can delete an entry in the Contact Directory Searching Corporate Directory Working with Corporate DirectorySaving Corporate Directory Search Results Controlling What is HeardChanging the Ring Tone Changing the Speaker Volume Setting Unique Ring Tones for ContactsChanging the Ringer Volume Muting the Microphone Customizing the Phone DisplayChanging the Language Changing the Time and Date Display Changing the Time and Date Order Changing the Backlight Changing the Screen ContrastPress , and then select Settings Basic Backlight Intensity Status Network Ethernet. From TroubleshootingPower and Startup Symptom Problem Corrective ActionFunctioning on ControlsCalling Access to Screens and SystemsScreen Contrast on DisplaysProductivity Suite Settings Basic Restart PhoneAudio Overall FunctioningTesting Phone Hardware Governing Law Service AgreementsLimitations of Liability Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralSafety and Compliance Polycom SoundStation IP 5000 Menu Structure From previous End-User License Agreement for Polycom Software Support Services Limitation of Liability Miscellaneous

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