Polycom IP 5000, 1725-30965-001 manual Displays, Screen Contrast on

Page 42

User Guide for the Polycom® SoundStation® IP 5000 Phone

	Symptom		Problem	Corrective Action

	There is no audible ring tone.		Ringer volume is low, or the	Verify ringer volume and Ring Type:
			Ring Type is set to Silent Ring.	• To adjust the ringer volume, press
				• To adjust the ringer volume, press
						when the phone is in
						when the phone is in
				the idle state.
				• Check that the Ring Type isn’t set to
				Silent Ring. (See Changing the Ring
				Tone on page 28.)

			Outbound or inbound calling is	Place a call to the phone under
			unsuccessful.	investigation. Check that the display
				indicates incoming call information.

	A “hollow” phone icon,	,	The phone isn’t registered to a	Ask your system administrator to register
	A “hollow” phone icon,	,	server.	the phone to a server.
	displays next to the directory		server.	the phone to a server.
	displays next to the directory
	number.

Displays

Symptom	Problem	Corrective Action

There is no display.	Power isn’t correctly applied to	Verify that power is correctly applied to the
The display is incorrect.	the phone.	phone:
The display is incorrect.		• Check that the display is illuminated.
The display has bad contrast.		• Check that the display is illuminated.
		• Ensure the network cable is inserted
		properly on the underside of the
		phone. (Try unplugging and
		re-inserting the cable.)
		• If your phone uses Power over
		Ethernet (PoE), have your system
		administrator check that the switch is
		supplying power to the phone.

	The contrast needs adjustment.	Adjust the screen contrast. (See Changing
		the Screen Contrast on page 33.)

The display is flickering.	Certain types of older fluorescent	Try the following:
	lighting cause the display to	• Move the phone away from the lights.
	appear to flicker.	• Move the phone away from the lights.
	appear to flicker.	• Replace the lights.
		• Replace the lights.

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Contents User Guide for Polycom SoundStation IP 5000 Phone Trademark Information Contents User Guide for the Polycom SoundStation IP 5000 Phone Registering the Phone Before You Use Your PhoneUsing the Keypad Display ScreenPhone Status Indicators Indicators Line Call IconIcon Line or Call State Description Navigating Menus and Calls If you want to Then do thisEntering Data and Enabling Items Tips for Using a Conference Phone Calling and Answering Answering CallsPlacing Calls Calling by Entering a Phone Number To view this call list Press this arrow key Press While Your Phone Rings Ending CallsRejecting Calls While Your Phone Rings During Calls Forwarding Calls While Your Phone RingsHolding and Resuming Calls Transferring Calls Hosting Conference Calls ActiveConference screen displaysHolding and Resuming Conferences Changing the Way Calls are Answered Forwarding CallsRejecting Calls from a Contact Temporarily Refusing All Calls Do Not Disturb Diverting Calls from a Contact to Another PartyWorking with Call Lists Viewing Call Lists Clearing Call List Entries Editing Call List EntriesWorking with Contact Directory Searching Contact DirectoryUpdating Contact Directory To add a Contact Directory entry manually To add a Contact Directory entry from a call list You can delete an entry in the Contact Directory Working with Corporate Directory Searching Corporate DirectoryControlling What is Heard Saving Corporate Directory Search ResultsChanging the Ring Tone Setting Unique Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Customizing the Phone Display Muting the MicrophoneChanging the Language Changing the Time and Date Display Changing the Time and Date Order Changing the Screen Contrast Changing the BacklightPress , and then select Settings Basic Backlight Intensity Symptom Problem Corrective Action TroubleshootingPower and Startup Status Network Ethernet. FromControls Functioning onAccess to Screens and Systems CallingDisplays Screen Contrast onOverall Functioning Settings Basic Restart PhoneAudio Productivity SuiteTesting Phone Hardware Service Agreements Governing LawLimitations of Liability Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions ModificationsSafety and Compliance Polycom SoundStation IP 5000 Menu Structure From previous End-User License Agreement for Polycom Software Support Services Limitation of Liability Miscellaneous

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