User Guide for the Polycom® SoundStation® IP 5000 Phone
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There is no audible ring tone. | Ringer volume is low, or the | Verify ringer volume and Ring Type: | ||||
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| Ring Type is set to Silent Ring. | • To adjust the ringer volume, press | |||
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| when the phone is in | |
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| the idle state. | |||
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| • Check that the Ring Type isn’t set to | |||
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| Silent Ring. (See Changing the Ring | |||
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| Tone on page 28.) | |||
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| Outbound or inbound calling is | Place a call to the phone under | |||
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| unsuccessful. | investigation. Check that the display | |||
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| indicates incoming call information. | |||
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A “hollow” phone icon, | , | The phone isn’t registered to a | Ask your system administrator to register | |||
server. | the phone to a server. | |||||
displays next to the directory | ||||||
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number. |
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Displays
Symptom | Problem | Corrective Action |
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There is no display. | Power isn’t correctly applied to | Verify that power is correctly applied to the |
The display is incorrect. | the phone. | phone: |
| • Check that the display is illuminated. | |
The display has bad contrast. |
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| • Ensure the network cable is inserted |
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| properly on the underside of the |
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| phone. (Try unplugging and |
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| • If your phone uses Power over |
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| Ethernet (PoE), have your system |
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| administrator check that the switch is |
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| supplying power to the phone. |
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| The contrast needs adjustment. | Adjust the screen contrast. (See Changing |
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| the Screen Contrast on page 33.) |
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The display is flickering. | Certain types of older fluorescent | Try the following: |
| lighting cause the display to | • Move the phone away from the lights. |
| appear to flicker. | |
| • Replace the lights. | |
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