| User Guide for the Polycom® SoundStation® IP 5000 Phone | ||
Access to Screens and Systems |
|
| |
|
|
| |
Symptom | Problem | Corrective Action | |
|
|
|
|
There is no response when you | The phone isn’t in an active | Try the following: |
|
press a feature key. | state. | • Press the keys more slowly. | |
|
| ||
|
| • Call the phone to confirm that inbound | |
|
| call display and ringing is normal. If | |
|
| successful, try to press feature keys | |
|
| within the call to access certain | |
|
| screens (for example, the Directory | |
|
| screens). |
|
|
| • To confirm the line is actively | |
|
| registered to the call server, | |
|
| press | , and then select |
|
| Status > Lines. From the Line | |
|
| Information screen, verify that your | |
|
| phone line is registered. | |
|
| • To attempt | |
|
| server, reboot the phone. For more | |
|
| information, see your system | |
|
| administrator. | |
|
|
| |
The display shows “Network Link | The network cable isn’t properly | See Power and Startup on page 35. | |
is Down.” | connected. |
|
|
|
|
|
|
Calling |
|
|
|
|
|
| |
Symptom | Problem | Corrective Action | |
|
|
| |
There is no dial tone. | Power isn’t correctly applied to | Verify that power is correctly applied to the | |
| the phone. | phone: |
|
|
| • Check that the display is illuminated. | |
|
| • Ensure the network cable is inserted | |
|
| properly on the underside of the | |
|
| phone. (Try unplugging and | |
|
| ||
|
|
|
|
37