User Guide for the Polycom® SoundStation® IP 5000 Phone
To set up a conference call with an active call and a call on hold:
>>If you have an active call and a call on hold, press the Join soft key. A conference is created with the active call, the call on hold, and yourself.
If you have an active call and multiple calls on hold, the Join soft key isn’t available from the active call. Scroll to the call on hold that you want to join to the conference, and then press the Join soft key.
Holding and Resuming Conferences
When you place a conference call on hold, you place the other two conference participants on hold. Your phone treats a conference call on hold as one call on hold. Therefore, your phone can have a maximum of eight conferences on hold at one time.
To place a conference call on hold:
>>From the Active:Conference screen, press the Hold soft key.
The Hold:Conference screen displays. The other two conference participants are placed on hold. The LEDs flash red to indicate that a call is on hold.
To resume the conference call, press the Resume soft key. The
Active:Conference screen will display again.
Splitting Conferences
When you split a conference, you end the conference and place the other two conference participants on hold.
To split a conference:
>>From the Active:Conference or Hold:Conference screen, press the Split soft key.
The conference ends, and all calls are split into individual calls and placed on hold.
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