Polycom IP 501 manual Answering a Call, Call Hold and Resume, Multiple Calls on Hold

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Answering a Call

Using the Handset:

Pick up the handset.

Using Hands-Free Speakerphone Mode:

 

Press

or with the handset on hook

 

press the line key (

) opposite the

 

 

incoming call, or the Answer soft key .

 

Incoming calls may be ignored

Using the Headset:

 

 

by pressing the Reject soft key or

 

 

DoNotDisturb during ringing. Note

Pressing

will answer the call through

 

that Do Not Disturb stays active

an optionally connected headset. If head-

 

when the call is dropped and will

set memory mode is enabled, pressing the

 

remain so until toggled off.

line key (

) will do the same.

 

 

 

 

In all cases, the active call will appear on the display showing call duration and destination.

When your SoundPoint IP 501 phone is configured for silent ring, press the ringing Line key or the Answer soft key and you will answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

Call Hold and Resume

During a call, press Hold or the Hold soft key. The call will be placed on hold and this will be indicated on the display. Press the Resume soft key to retrieve the call.

Multiple Calls on Hold

If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indica- tion will appear on the display, for example “2/3” shows that this is the second call out of three calls.

If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briefly, the first call on hold on that line key will be retrieved.

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Contents User Guide Contents Modifications Part 15 RulesParts List IntroductionAC Power Option Installing SoundPoint IP 501 SIPConnecting Network and Power Source Power over Ethernet PoE OptionAttaching the Base Connecting the Handset and Optional HeadsetPhone.Optional Features Feature Key Description Key DescriptionsUsing Hands-Free Speakerphone Mode Using SoundPoint IP 501 SIPUsing the Handset Using the HeadsetCall Hold and Resume Answering a CallMultiple Calls on Hold Local Conferencing Microphone MuteGeneral Key Use Splitting a ConferenceEnding a Call Call TimerTransferring a Call RedialCall Forwarding Volume AdjustmentTo enable call forwarding to another party ForwardTime and Date Headset Memory ModeDo Not Disturb Display ContrastContact Directory Ring TypeCall Lists See also Distinctive Ringing / Call TreatmentTo search for a particular contact Speed DialEdit To change a Speed Dial assignmentMultiple Lines Multiple Keys Per LineMultiple Call Appearances Shared LinesTo listen to voice messages Voice MailDistinctive Ringing / Call Treatment Select Message Center*,†Multilingual Support Localization Phone RebootBasic, Preferences, Language Presence / Status / Buddy Lists Optional FeaturesText Messaging To read text messagesPresence To view and change Presence settingsSelect Features, Presence Buddy Status To add a contact in the buddy listNo Display, Incorrect Display or Bad Contrast TroubleshootingNo Dial-Tone No RingingClass B Digital Device or Peripheral Safety and ComplianceNo Response from Feature Key Presses Display shows Network Link is DownPolycom Limited Warranty and Limitation Liability Service Agreements Warranty ExclusiveExclusions Governing Law Limitations of LiabilityDisclaimer Copyright NoticeSoftware is Provided AS Polycom, Inc Willow Road Pleasanton, CA 94588-2708 USA

IP 501 specifications

The Polycom IP 501 is a robust and versatile VoIP (Voice over Internet Protocol) phone designed primarily for small to medium-sized businesses. With its sophisticated voice quality and a user-friendly interface, it has gained popularity among organizations looking for reliable communication solutions.

One of the standout features of the Polycom IP 501 is its HD Voice technology. This innovative feature enhances call clarity and reduces background noise, ensuring a superior audio experience. Users can enjoy crystal clear conversations, which is crucial for productive business communication.

The Polycom IP 501 comes equipped with a backlit LCD display that provides easy access to call information and settings. The 132 x 64 pixel resolution ensures that all information is clear and readable, even in dim lighting conditions. This makes it easier for users to navigate through the phone's extensive features.

In terms of connectivity, the Polycom IP 501 supports both SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol), making it compatible with a wide range of VoIP systems. This flexibility allows businesses to integrate the phone seamlessly into their existing communication infrastructure. Additionally, it features two Ethernet ports, which enables users to connect their phones to a network while allowing for direct connection to a computer.

The device has several programmable keys that can be configured to suit individual user preferences, enhancing functionality and accessibility. The presence of a built-in speakerphone makes hands-free calling easy and efficient, adding to its usability in a busy office environment.

Another notable characteristic of the Polycom IP 501 is its energy efficiency. The phone is compliant with IEEE 802.3af Power over Ethernet (PoE) standards, allowing it to receive power through the network cable, reducing clutter and power consumption.

In summary, the Polycom IP 501 is a feature-rich VoIP phone that offers high-definition voice quality, user-friendly design, and excellent connectivity options. Its programmable keys and energy efficiency further enhance its appeal, making it a solid choice for businesses aiming to streamline their communication processes while ensuring high-quality interactions.
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