Polycom IP 501 manual Multiple Call Appearances, Shared Lines

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Multiple Call Appearances

Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second figure shows an incoming call from extension 9305. To answer this incoming call, put the original call on Hold or press the key. Soft key labels are updated on the display to enable the user to:

1.Answer the incoming call.

2.Reject the incoming call.

3.Forward the incoming call to another extension.

Answering the incoming call places the original on Hold and refreshes the soft key labels as indicated (last figure).

A user can also place another outbound call on the same first line. Press Hold during the first call and press NewCall to obtain dial tone for a second call.

Directories

Directories

Directories

Shared Lines

The phone supports shared lines*. A shared line is indicated by a different line icon. In the figure, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both.

If a shared line is in use on one of the

Directories

 

phones, it may be unavailable on the other

 

one. The shared line icon changes to a mov-

 

ing icon when the line is in use remotely.

 

Calls on shared lines can be transferred, put

 

on hold, or added to a conference.

 

*Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out.

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Contents User Guide Contents Modifications Part 15 RulesParts List IntroductionAC Power Option Installing SoundPoint IP 501 SIPConnecting Network and Power Source Power over Ethernet PoE OptionConnecting the Handset and Optional Headset Attaching the BasePhone.Optional Features Feature Key Description Key DescriptionsUsing Hands-Free Speakerphone Mode Using SoundPoint IP 501 SIPUsing the Handset Using the HeadsetAnswering a Call Call Hold and ResumeMultiple Calls on Hold Local Conferencing Microphone MuteGeneral Key Use Splitting a ConferenceEnding a Call Call TimerTransferring a Call RedialCall Forwarding Volume AdjustmentTo enable call forwarding to another party ForwardTime and Date Headset Memory ModeDo Not Disturb Display ContrastContact Directory Ring TypeCall Lists See also Distinctive Ringing / Call TreatmentTo search for a particular contact Speed DialEdit To change a Speed Dial assignmentMultiple Lines Multiple Keys Per LineMultiple Call Appearances Shared LinesTo listen to voice messages Voice MailDistinctive Ringing / Call Treatment Select Message Center*,†Phone Reboot Multilingual Support LocalizationBasic, Preferences, Language Presence / Status / Buddy Lists Optional FeaturesText Messaging To read text messagesPresence To view and change Presence settingsSelect Features, Presence Buddy Status To add a contact in the buddy listNo Display, Incorrect Display or Bad Contrast TroubleshootingNo Dial-Tone No RingingClass B Digital Device or Peripheral Safety and ComplianceNo Response from Feature Key Presses Display shows Network Link is DownPolycom Limited Warranty and Limitation Liability Warranty Exclusive Service AgreementsExclusions Governing Law Limitations of LiabilityDisclaimer Copyright NoticeSoftware is Provided AS Polycom, Inc Willow Road Pleasanton, CA 94588-2708 USA

IP 501 specifications

The Polycom IP 501 is a robust and versatile VoIP (Voice over Internet Protocol) phone designed primarily for small to medium-sized businesses. With its sophisticated voice quality and a user-friendly interface, it has gained popularity among organizations looking for reliable communication solutions.

One of the standout features of the Polycom IP 501 is its HD Voice technology. This innovative feature enhances call clarity and reduces background noise, ensuring a superior audio experience. Users can enjoy crystal clear conversations, which is crucial for productive business communication.

The Polycom IP 501 comes equipped with a backlit LCD display that provides easy access to call information and settings. The 132 x 64 pixel resolution ensures that all information is clear and readable, even in dim lighting conditions. This makes it easier for users to navigate through the phone's extensive features.

In terms of connectivity, the Polycom IP 501 supports both SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol), making it compatible with a wide range of VoIP systems. This flexibility allows businesses to integrate the phone seamlessly into their existing communication infrastructure. Additionally, it features two Ethernet ports, which enables users to connect their phones to a network while allowing for direct connection to a computer.

The device has several programmable keys that can be configured to suit individual user preferences, enhancing functionality and accessibility. The presence of a built-in speakerphone makes hands-free calling easy and efficient, adding to its usability in a busy office environment.

Another notable characteristic of the Polycom IP 501 is its energy efficiency. The phone is compliant with IEEE 802.3af Power over Ethernet (PoE) standards, allowing it to receive power through the network cable, reducing clutter and power consumption.

In summary, the Polycom IP 501 is a feature-rich VoIP phone that offers high-definition voice quality, user-friendly design, and excellent connectivity options. Its programmable keys and energy efficiency further enhance its appeal, making it a solid choice for businesses aiming to streamline their communication processes while ensuring high-quality interactions.
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