Panasonic KX-TG3031, KX-TG3021, KX-TG3032 Troubleshooting, General use Problem Cause/solution

Page 41

	Useful Information



Troubleshooting
General use

Problem	Cause/solution
The unit does not work.	LMake sure the battery is installed correctly and
	fully charged (page 10).
	LCheck the connections (page 9).
	LUnplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	LThe handset has not been registered to the
	base unit. Register the handset (page 36).

I cannot hear a dial tone.	LConfirm the telephone line cord is properly
	connected (page 9).
	LDisconnect the unit from the telephone line and
	connect a known working telephone. If the
	working telephone operates properly, contact
	our service personnel to have the unit repaired.
	If the working telephone does not operate
	properly, contact your telephone service
	provider.

The indicator on the top	LNew messages have been recorded. Listen to
right of the handset flashes	the new messages (page 28).*1
slowly.	LNew Voice Mail messages have been recorded.
	Listen to the new Voice Mail messages (page
	34).

*1 KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034

For assistance, please visit http://www.panasonic.com/help

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Contents With 2 Handsets Operating InstructionsWith 3 Handsets With 4 HandsetsMaking/Answering Calls Product information Notable feature differences among the following modelsThank you for purchasing a Panasonic cordless telephone Model no Answering system IntercomIncluded accessories Accessory informationSpecial feature Accessory item Order number Additional/replacement accessoriesExpanding your phone system Sales and support informationImportant safety instructions Medical InstallationBattery Routine care For best performanceEnvironment Setting up the handset Setting up the base unitConnecting the AC adaptor and telephone line cord Connecting the AC adaptorBattery charge Battery installation/ replacementBase unit Charger Available modelSymbols used in these operating instructions Base unit KX-TG3031/KX- TG3032/KX-TG3033/KX- TG3034 ControlsBase unit KX-TG3021 Handset DisplayDialing mode Setting the unit before useDisplay language Voice guidance languageAnswering calls Making callsFor Call Waiting service users Useful features during a callHold button Mute buttonHandset clarity booster Temporary tone dialing for rotary/pulse service usersHandset voice enhancer Call shareFinding and calling a phonebook item Handset phonebookAdding items to the phonebook Copying handset phonebook items Caller list Using Caller ID serviceViewing the caller list and calling back Editing a caller’s phone number before calling backStoring caller information into the phonebook Caller ID number auto edit featureErasing selected caller information SaveProgramming by scrolling through the display menus Programmable settingsMenu OFF Main menu Sub-menuMain menu Sub-menu Feature Setting code System Code Programming using the direct commandsKX-TG3021 only Feature Setting code System Code Feature Setting code System Code Setting*1Customer support Alarm082 Change languageAnswering system Turning off the call screening featureTurning the answering system on/off Memory capacityGreeting message Listening to messages using the base unitVoice guidance Listening to messages using the handsetCalling back Caller ID subscribers only EraseRemote commands Using the answering system remotelyRemote operation Voice guidanceTurning on the answering system remotely Answering system settingsSkipping the greeting message to leave a message Remote codeMessage alert Caller’s recording timeStoring the Voice Mail VM access number Using Voice Mail serviceTo erase the Voice Mail access number Voice Mail VM tone detectionListening to Voice Mail messages Making an intercom call IntercomAnswering an intercom call Handset locatorDeregistering a handset Transferring calls between handsets, conference callsRegistering a handset Base unit Wall mountingCharger Headset optionalLanyard/strap eyelet Display message Cause/solution Error messagesSystem is busy General use Problem Cause/solution TroubleshootingBattery recharge Problem Cause/solution Programmable settings Problem Cause/solutionMaking/answering calls, intercom Problem Cause/solutionCaller ID Problem Cause/solution Later FCC and other information Useful Information Energy Star FCC RF Exposure WarningSpecifications TTY users hearing or speech impaired users can call Customer servicesOr, contact us via the web at Warranty Limited Warranty Limits And Exclusions Index Page Page Copyright When you ship the productPanasonic Puerto Rico, Inc

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