Panasonic KX-TG3034, KX-TG3021, KX-TG3031, KX-TG3032, KX-TG3033 Caller ID Problem Cause/solution

Page 44

Useful Information

Caller ID

Problem

Cause/solution

The handset does not

LYou have not subscribed to Caller ID service.

display the caller’s name

Contact your telephone service provider to

and/or phone number.

subscribe.

 

LIf your unit is connected to any additional

 

telephone equipment such as a Caller ID box or

 

cordless telephone line jack, disconnect the unit

 

from the equipment and plug the unit directly

 

into the wall jack.

 

LIf your unit is connected to a telephone line with

 

DSL service, we recommend connecting a noise

 

filter between the base unit and the telephone

 

line jack. Contact your DSL provider for details.

 

LThe name display service may not be available

 

in some areas. Contact your telephone service

 

provider for details.

 

LOther telephone equipment may be interfering

 

with this unit. Disconnect the other equipment

 

and try again.

 

LThe caller requested not to send caller

 

information (page 20).

 

LGenerally, caller information is displayed from

 

the 2nd ring.

 

 

The caller list/incoming

LThe Caller ID number auto edit feature is turned

phone numbers are not

off. Turn it on and try again (page 24).

edited automatically.

LYou need to call back the edited number to

 

activate Caller ID number auto edit.

 

 

I cannot dial the phone

LThe phone number you dialed might have an

number edited in the caller

incorrectly edited pattern (for example, the long

list.

distance “1” or the area code is missing). Edit

 

the phone number with another pattern (page

 

20).

 

 

The 2nd caller’s

LIn order to use Caller ID, Call Waiting, or Call

information is not displayed

Waiting Caller ID (CWID), you must first contact

during an outside call.

your telephone service provider and subscribe

 

to the desired service.

 

After subscribing, you may need to contact your

 

telephone service provider again to activate this

 

specific service, even if you already subscribed

 

to both Caller ID and Call Waiting with Caller ID

 

services (CWID).

 

 

44For assistance, please visit http://www.panasonic.com/help

Image 44
Contents Operating Instructions With 2 HandsetsWith 3 Handsets With 4 HandsetsMaking/Answering Calls Notable feature differences among the following models Product informationThank you for purchasing a Panasonic cordless telephone Model no Answering system IntercomIncluded accessories Accessory informationSpecial feature Additional/replacement accessories Accessory item Order numberExpanding your phone system Sales and support informationImportant safety instructions Medical InstallationBattery Routine care For best performanceEnvironment Setting up the base unit Setting up the handsetConnecting the AC adaptor and telephone line cord Connecting the AC adaptorBattery installation/ replacement Battery chargeBase unit Charger Available modelSymbols used in these operating instructions Base unit KX-TG3031/KX- TG3032/KX-TG3033/KX- TG3034 ControlsBase unit KX-TG3021 Display HandsetSetting the unit before use Dialing modeDisplay language Voice guidance languageMaking calls Answering callsUseful features during a call For Call Waiting service usersHold button Mute buttonTemporary tone dialing for rotary/pulse service users Handset clarity boosterHandset voice enhancer Call shareFinding and calling a phonebook item Handset phonebookAdding items to the phonebook Copying handset phonebook items Using Caller ID service Caller listViewing the caller list and calling back Editing a caller’s phone number before calling backCaller ID number auto edit feature Storing caller information into the phonebookErasing selected caller information SaveProgrammable settings Programming by scrolling through the display menusMenu OFF Main menu Sub-menuMain menu Sub-menu Programming using the direct commands Feature Setting code System CodeFeature Setting code System Code Setting*1 KX-TG3021 only Feature Setting code System CodeAlarm Customer support082 Change languageTurning off the call screening feature Answering systemTurning the answering system on/off Memory capacityListening to messages using the base unit Greeting messageListening to messages using the handset Voice guidanceCalling back Caller ID subscribers only EraseUsing the answering system remotely Remote commandsRemote operation Voice guidanceAnswering system settings Turning on the answering system remotelySkipping the greeting message to leave a message Remote codeCaller’s recording time Message alertUsing Voice Mail service Storing the Voice Mail VM access numberTo erase the Voice Mail access number Voice Mail VM tone detectionListening to Voice Mail messages Intercom Making an intercom callAnswering an intercom call Handset locatorDeregistering a handset Transferring calls between handsets, conference callsRegistering a handset Wall mounting Base unitCharger Headset optionalLanyard/strap eyelet Error messages Display message Cause/solutionSystem is busy Troubleshooting General use Problem Cause/solutionProgrammable settings Problem Cause/solution Battery recharge Problem Cause/solutionProblem Cause/solution Making/answering calls, intercomCaller ID Problem Cause/solution Later FCC and other information Useful Information FCC RF Exposure Warning Energy StarSpecifications TTY users hearing or speech impaired users can call Customer servicesOr, contact us via the web at Warranty Limited Warranty Limits And Exclusions Index Page Page Copyright When you ship the productPanasonic Puerto Rico, Inc
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