Panasonic KX-TDA50 user manual Manual Queue Redirection, To change the Log-in /Log-out mode

1.8 Call Center

Monitoring and Changing the Log-in/Log-out Status of Extensions

The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light. It can also change their Log-in/Log-out status if needed.

To monitor

Display PT

After viewing the status of waiting calls

SPRVS

Press "SPRVS".

To change the Log-in /Log-out mode

Display PT

(DSS)

Press desired DSS.

• The DSS button light shows the current status as follows: Off: The extension is not in the group.

Green on: Log-in (Ready) mode

Flashing green: Log-in (Not Ready) mode

Red on: Log-out mode

1.8.3Manual Queue Redirection

When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue.

Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.

This feature is also known as Hurry-up Transfer.

User Manual

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